Community Learning Team Lead
2 weeks ago
Classification: Clerical
Job Title: Community Learning Team Lead
Reports To: Community Learning Manager
Location: LPCPL Exchange
Position Type: Non-Exempt
Grade: III
JOB PURPOSE
Supports the educational and maker initiatives of LPCPL as part of the Community Learning Team with a focus on day-to-day operation of the maker and collaboration space known as the LPCPL Exchange
ESSENTIAL RESPONSIBILITIES
Provides first point of contact for customers and in person requests for assistance
Works in collaboration with staff to plan, conduct, and promote, library classes, events, and initiatives
Works with customers and staff using a problem-solving mindset with demonstrated ability to overcome design challenges involving critical thinking, decision-making, creativity, and information processing
Leads projects as assigned
Maintains customer accounts
Participates in routine basic maintenance of maker and STEAM equipment
Manages reservations for use of spaces and equipment
Performs duties required for set up, clean up, and resupply for classes and events.
Inventories and maintains the various toolkits and workstations in the makerspace
Assists with training and coordinating volunteers and interns, and assigns work as needed
Performs safety and mechanical inspections as required
Creates a safe and clean environment for customers and staff, and monitors and reports issues with cleaning, mechanical systems, and building issues
Applies Code of Conduct policy consistently with all customers
Abides by established policies and procedures
CORE COMPETENCIES
Values Diversity - manages relationships with all kinds and classes of people inclusively and equitably, respects, values, and encourages the unique dimensions each employee adds to the organization and each member of the community brings to the whole; seeks opportunities to learn about differences
Customer Focus - primarily focused on customer needs; able to deliver high quality, value added services; constantly strives to find new ways to increase satisfaction and understanding, foster equitable services, and forge meaningful connections
Ethics, Values and Judgement - exercises best judgement, trustworthiness, and professional standards of conduct; consistently demonstrates the Library's values, moral principles, and accountability through behavior, character, and action.
Professional and Technical Knowledge - demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others
Managerial Courage - tactfully provides direct and actionable feedback in a timely manner; is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations
Communicates Effectively - conveys ideas/information in a way that is clear, engaging, and suitable to the audience. Main point of the message is apparent. Listens more than speaks; responds appropriately; seeks influence
Decision Quality - makes decisions and solves problems; can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome; responds promptly and appropriately in crises situations
Drives for Results - focuses on results and desired outcomes and how best to achieve them; does not confuse effort with results; gets the job done
Requirements
POSITION REQUIREMENTS
You have a high school diploma or equivalent and specialized training applicable to position
One-year experience with makerspaces or similar facilities preferred
You have a valid driver's license
You will be required to complete specialized training on maker and STEAM equipment
You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies
You are able to think on your feet and know when to seek help
You use independent judgement
You have previously worked in customer service for one year
You organize multiple tasks and projects to meet deadlines
You travel to all locations, as needed
You welcome working with all people in the community
You are positive, adaptable, and forward thinking
You display appropriate demeanor at all times; this includes dress, body language, and facial expressions
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
Mobility: Frequently lifts and carries 10-50 pounds; occasionally pushes/pulls 50+ pounds using cart; regularly sits and stands to do work; occasionally kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials
Works in a well-lit, and adequately ventilated environment requiring the observance of safe work practices, fire regulations, and avoidance of falls, trips, and similar shop/lab hazards
Environmental exposures: exhaust fumes, odors, dust particles while cleaning various equipment; temperature fluctuations; noise level is moderate normally; louder noise levels during use of makerspace equipment
Works around moving machinery including 3D printers, laser cutting, sewing, electronics, lathes, and the use of basic hand tools in a lab or educational setting
Personal Protective Equipment (PPE): gloves, goggles, masks
Office environment; exposure to materials returned in unfavorable conditions
Vision abilities include: close, distance, color, peripheral vision, and depth perception
Must be able to respond to fire alarms, warning sirens, and phone pages
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