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Supply Chain Senior Customer Service Analyst

2 months ago

Battle Creek, United States WK Kellogg Co Full time

Title: Supply Chain Senior Customer Service Analyst

Description: At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about making nutritious foods, creating social connectivity, and respecting natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort. As a Supply Chain Senior Customer Service Analyst within Order to Delivery (OTD), you will manage the end-to-end order process for complex, high-priority accounts while providing exceptional internal and external customer service and striving to be a process expert, finding proactive solutions. The role is part of a hybrid work environment – proximity to Battle Creek, Michigan or commutable within 61-200 miles required. HERE’S A TASTE OF WHAT YOU’LL BE DOING Partner with internal and external customers at all levels, including senior management, to identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfillment, and transportation issues. Promote and lead customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations Proactively identify continuous improvement opportunities and drive efficiencies within the order process. Champion a team environment that is focused on high performance and operational excellence. Drive insight to action using analytics skills for the latest trends to present as needed to sales partners and customers. YOUR RECIPE FOR SUCCESS High School Diploma or GED and 5 years of experience in a related field required. Customer relationship management experience Computer skills, including experience with ERP systems and MS Office 1+ years of experience managing large, complex customer accounts. Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities. Excellent verbal and written communication skills. Deep analytical and problem-solving skills. Strong negotiation and decision-making skills. Ability to work in a team environment. Ability to manage multiple and sometimes conflicting priorities and specific time constraints. Solid time management skills Training and certification in Six Sigma or LEAN a PLUS Processed and Packaged foods industry experience a PLUS ABOUT WK KELLOGG CO At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894 when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional, and societal well-being. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit www.wkkellogg.com

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