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Customer Support Representative

2 months ago

Dallas, United States Culligan Full time
HEY CULLIGAN MAN

COME JOIN GENERATIONS OF HYDRATION

Who We Are:

Culligan Water is an essential business that has been an industry leader for over 85 years, striving to bring customers unmatched quality and unforgettable service. We received the Good Housekeeping Seal and Consumer Digest's "Best Buy" rating; plus the famous iconic "Hey Culligan Man" tagline is known by generations of customers.

CULLIGAN OF Dallas specifically is AN ESSENTIAL, FAMILY ORIENTED, STABLE, and GROWING EMPLOYER

Job Description:

Culligan Water is currently seeking a CSR who will pleasantly engage with customers to consistently address their needs in a helpful and professional manner. The CSR will work in a team atmosphere by answering phones and emails, scheduling service appointments, updating and maintaining customer records, processing payments, offering customer products, and participating in special projects as assigned.

A Customer Service Representative's job duties include but are not limited to:
  • Resolve product or service concerns by communicating effectively with teammates and other departments to clarify the customer's complaint, determine the cause and explain the best solution. Expediting correction or adjustment and following up to ensure resolution.
  • Promote additional services and products to customers as needed.
  • Assist walk in customers
Required Credentials:
  • High School Diploma or GED, Associates Degree or Equivalent.
  • Customer service and multi-line telephone experience.
  • Demonstrate active listening, verbal communication and critical thinking skills.
  • Use of Interpersonal Skills with Problem Solving
  • Ability to prioritize tasks in a fast-paced environment.
  • Ability to work independently, utilizing time management.
  • Proven ability to meet and exceed set goals.
  • Ability to lift 50+ lbs.
Preferred Credentials:
  • Bilingual preferred but not required.
How We Reward Your Professionalism:

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays.

Must be Outgoing and Enthusiastic. Self-Starter and Coachable. Professional Appearance and Attitude Required

Serious Applicants Only Please HR will be contacting Applicants for interviews and start training immediately If you cannot make it to an interview, do not apply at this time

Culligan is an equal opportunity employer.

Job Type: Full-time

Salary: $17.00 - $22.00 per hour

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Experience level:
  • 1-3 years
Work setting:
  • In-person
Ability to commute/relocate:
  • Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Compensation: $17.00 - $22.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.