Field Support Specialist

1 week ago

Baltimore, Maryland, United States Novacares Full time

Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.

**Field Support Specialist - DC/Baltimore**

**Department:** Field Service-Southeast **Location:** Baltimore, MD

Nova Biomedical is looking for a Field Support Specialist to be based in the DC/Baltimore area. Nova Biomedical is a world leader in the development and manufacturing of state-of-the-art, whole blood, point-of-care and critical care analyzers, and is one of the fastest growing in vitro diagnostic companies in the world. For over 40 years, Nova continues to grow as a privately held company.

Responsibilities:

Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory.

Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory.

Exercises independent judgement to manage all local customer support requirements within assigned territory.

Drives key performance indicators (KPIs) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PMs, Second Days, Recalls and Primary Representative Utilization.

Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities.

Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management.

Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements.

Performs clinical and biotechnology application activities (IQ/OQ) such as correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements.

Other Essential Responsibilities and Accountabilities:

Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPIs and other peer comparisons as determined to be appropriate by the local Regional Support Manager.

May require attendance and assistance at trade shows, customer seminars and similar marketing events.

Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime.

Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department.

Exercises good, fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position.

Proper use of the Nova Travel Office.

Maintains proper home office space for Nova assets (computer, inventory, etc).

Competencies and Qualifications:

Clinical lab knowledge and/or experience is ideal for this position.

A BS in Chemistry/Biochemistry, Bioengineering, Biomedical Engineering or Life Sciences degree or Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is preferred.

Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills.

Minimum of 1-3 years diagnostics industry related experience.

Requires a person who will travel within or outside the assigned territory, at least three overnights a week.

Ability to work independently with little daily supervision.

Since this position will have access to sensitive information/documentation (HIPPA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals.

Requires a drivers license in home state and a good driving record; and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities.

Nova Biomedical, international and privately held company, is a world leader and innovator in biosensor technology. We are the largest privately owned in vitro diagnostics (IVD) company in the U.S., and the third in the world, with over 1,200 employees.

Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, delicious and company subsidized cafeteria and an innovative scholarship program for children of employees.

  • Helpdesk Support Specialist

    1 week ago

    Baltimore, Maryland, United States BITHGROUP Technologies Inc Full time

    Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...

  • IT Support Specialist

    1 week ago

    Baltimore, Maryland, United States University of Maryland, Baltimore Full time

    This is an internal posting for the School of Nursing, Please do not apply unless you have been notified of the openingN/A Job: *Reg or CII Non-Exempt Staff Organization: *School of Nursing - Administrative Services Title: IT Support Specialist (Unit Specific) Location: null Requisition ID: 240000VV

  • Peer Support Specialist

    1 week ago

    Baltimore, Maryland, United States ORGANIZATION OF HOPE Full time

    Job Title: Peer Support Specialist Company: Confidential Performing light programming duties involving database management Possessing a solid background to take ownership of projects from customer service to complaint management Working well in a team, being a self-starter, creative thinker, and problem-solver Enjoying autonomy and effectively managing...

  • Legal Support Specialist

    1 week ago

    Baltimore, Maryland, United States CreditXpert Full time

    Job DescriptionJob DescriptionDescription:Job OverviewAs a Legal Support Specialist, you will support the company's legal needs by tackling a variety of legal topics. The Legal Support Specialist works with legal, compliance, and with a focus as legal/Sales liaison. To be successful as the Legal Support Specialist, you will enjoy learning how to solution for...

  • Prekindergarten Support Specialists

    2 months ago

    Baltimore, Maryland, United States State of Maryland - MSDE - Division of Early Childhood Full time

    Introduction\rThe Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and�career success in the 21st century. With excellent stewardship from our�divisions, we oversee State and federal programs that support the needs of�a diverse population – students, teachers,...

  • Bentley/CADD Support Specialist

    1 week ago

    Baltimore, Maryland, United States Whitman, Requardt & Associates, LLP Full time

    We are Whitman, Requardt & Associates, LLPJoin our team with more than a century of experience and a reputation for excellence. Help us shape a better world through innovative infrastructure and building designs!As a Support Specialist at our company, you will be instrumental in ensuring the seamless functioning of Bentley's MicroStation, OpenRoads, and...

  • Community Support Specialist-Day Services

    1 week ago

    Baltimore, Maryland, United States Richcroft Inc. Full time

    Community Support Specialist-Day Services (Harford County )Harford County, MD, USA Req #1049Tuesday, May 7, 2024Department: Day ServicesEmployee Type: Full TimeBase Pay: $20.00/ hourGENERAL DESCRIPTION OF POSITION:The Direct Support Professional (DSP) within our Day Services Department, will provide Community Development Services (CDS) and/or Day...

  • SR CLIENT SPECIALIST-Remote Technical Support Specialist

    1 month ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization What Awaits You?Career growth and developmentEmployee tuition reimbursementGenerous PTO planAffordable and comprehensive benefits packagePOSITION SUMMARY: Req#: Sr. Client Specialist-Remote Technical Support SpecialistShift: Evening (Friday thru Sunday; 7:00pm-7:30am) 12hour shiftTraining will take place 4-6...

  • SR CLIENT SPECIALIST-Remote Technical Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization What Awaits You?Career growth and developmentEmployee tuition reimbursementGenerous PTO planAffordable and comprehensive benefits packagePOSITION SUMMARY: Req#: Sr. Client Specialist-Remote Technical Support SpecialistShift: Evening (Friday thru Sunday; 7:00pm-7:30am) 12hour shiftTraining will take place 4-6...

  • Lower School Learning Specialist

    4 weeks ago

    Baltimore, Maryland, United States The Boys Latin School of Maryland Full time

    The Boys' Latin School of Maryland, an independent K-12 boys' school, seeks an enthusiastic, Lower School Learning Specialist to begin, full-time, in August 2024, who will provide comprehensive support for students, faculty and staff, and families in grades K – 5. The ideal candidate will have a bachelor's degree in a related field and a master's degree in...

  • Lower School Learning Specialist

    2 months ago

    Baltimore, Maryland, United States The Boys Latin School of Maryland Full time

    The Boys' Latin School of Maryland, an independent K-12 boys' school, seeks an enthusiastic, Lower School Learning Specialist to begin, full-time, in August 2024, who will provide comprehensive support for students, faculty and staff, and families in grades K – 5. The ideal candidate will have a bachelor's degree in a related field and a master's degree in...

  • it technical support specialist manager

    54 minutes ago

    Baltimore, Maryland, United States State of Maryland - MD Health Benefit Exchange Full time

    IntroductionMHBE is accepting applications for a\rvacant IT Technical Support Specialist Manager - Deployment Manager position.\rThe Maryland Health Benefit Exchange is responsible for the administration of\rMaryland Health Connection the State's health insurance marketplace, under the\rPatient Protection and Affordable Care Act of2010(ACA).\rMHBE works with...

  • Audit Specialist

    1 week ago

    Baltimore, Maryland, United States Assyst Full time

    ASSYST is looking for an Information Security Audit Specialist to support our Federal project. The Audit Specialist for Information Security Audit Support plays a critical role in assisting and supporting Information Security audit activities within the organization. This role involves collaborating with cross-functional teams, experts, and stakeholders to...

  • Health Program Specialist

    1 month ago

    Baltimore, Maryland, United States University of Maryland, Baltimore Full time

    Health Program Specialist N) The Maryland Behavioral Health Integration in Pediatric Primary Care (BHIPP) has an exciting opportunity for a full-time Health Program Specialist within the University of Maryland's Department of Psychiatry, Division of Child and Adolescent Psychiatry on the UMB campus. The position will support the implementation of a...

  • Health Program Specialist

    4 weeks ago

    Baltimore, Maryland, United States University of Maryland, Baltimore Full time

    Health Program Specialist N) The Maryland Behavioral Health Integration in Pediatric Primary Care (BHIPP) has an exciting opportunity for a full-time Health Program Specialist within the University of Maryland's Department of Psychiatry, Division of Child and Adolescent Psychiatry on the UMB campus. The position will support the implementation of a...

  • Benefits Specialist II

    4 days ago

    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Responsible for providing plan administration, participant communications, and customer service support as directed by the Benefits Director. The Benefits Specialists II will provide Tier III customer response to inquiries and escalated issues from the Human Resource Solution Center (HRSC) team and utilize this experience to provide input to customer...

  • Senior Oracle and Postgres Systems Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States TAYS INC Full time

    At TAYS, every team member is vital. We recognize and celebrate diverse insights, believing they fuel our innovative spirit. We are not just tech-savvy; we are people-centric. Here, you will work closely with our clients, forging lasting relationships. We are on a quest for the brightest minds who relish technical challenges. If you are ready to contribute...

  • IT Specialist

    1 week ago

    Baltimore, Maryland, United States Fedtec Full time

    Job Description Job Description FedTec Overview:FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower...

  • Metalworking Specialist

    1 week ago

    Baltimore, Maryland, United States MSC Industrial Direct Full time

    Built to Make You Better. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.Requisition ID :15378 Associate Referral Bonus Amount : $1,000.00 Employment...

  • Documentation Specialist

    1 week ago

    Baltimore, Maryland, United States Diverse Agile Solutions Full time

    _This is a posting for a pending contract._DAS is seeking a Documentation Specialist.Duties: Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used byEducation: Associate's Degree in related field. A Bachelor's...