Customer Service Lead

2 months ago


Missoula, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $14.50 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

  • Paid sick time
  • Paid Vacation
  • FREE pizza and salad, and beverages
  • Pet insurance
  • Discounted gym membership
  • Free counseling sessions
  • Medical/dental/vision/basic life/disability
  • 401(k) retirement
Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME #sponsoredcaptainboost

Key Responsibilities
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations


At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Missoula
Nearest Secondary Market: Montana
Job Segment: Food Service, Chef, Culinary, Operations, Hospitality

  • Missoula, United States Enterprise Mobility Inc Full time

    Overview Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Missoula International Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a...


  • Missoula, Montana, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting...


  • Missoula, Montana, United States Best Buy Full time

    Key Responsibilities:• Greet and welcome customers in a friendly manner• Use acquired skills and knowledge to recommend products and services• Assist customers with sales orders, returns, and exchanges• Serve as a brand ambassador• Contribute to profitable growthAbout the Role:As a Sales Associate at Best Buy, you will be part of a dynamic team...


  • Missoula, Montana, United States Wal-Mart Stores , Inc. Full time

    **Job Summary**At Walmart, we are looking for a skilled and friendly Cashier & Front End Services professional to join our team. As a key member of our store staff, you will play a vital role in ensuring our customers have a positive shopping experience.**Responsibilities:**Provide exceptional customer service, responding to customer inquiries, and resolving...


  • Missoula, Montana, United States NorthWestern Energy Full time

    About This PositionWe are seeking a dedicated and customer-focused individual to join our team as a Customer Associate. As a key point of contact for customers, you will be responsible for providing exceptional service and resolving inquiries related to billing, service disruptions, account management, construction processes, and general utility services...


  • Missoula, United States U-Haul Full time

    Location: 4305 US Hwy 93, Missoula, Montana 59804 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Missoula, United States Michaels Full time

    Store - MISSOULA, MTDeliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.Help customers shop,...


  • Missoula, United States Providence Service Full time

    Description Environmental Services Technician and Senior Environmental Services Technician: - EVS MISSOULA, Providence St. Patrick Hospital, Missoula, MT This is a combined posting for Environmental Services Technician and Senior Environmental Services Technician. The requirements of each role are listed below under each associated...


  • Missoula, United States Scheels Full time

    Scheels - 2901 Brooks St STE N-1 [Retail Cashier / Team Member] As a Gun Customer Service Cashier at Scheels, you'll: Accurately and efficiently process customer transactions through registers to itemize and total customer purchases; Collect payment in form of cash, check or credit from customers and provide accurate change when needed, and the transaction...


  • Missoula, Montana, United States Wells Fargo Full time

    About Wells FargoWe believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. At Wells Fargo, we offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being.About this RoleWe are seeking a Teller in our Consumer, Small &...


  • Missoula, United States Providence Health & Service Full time

    One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to Patient Services, Patient Access, Patient, Specialist, Customer Service, Healthcare


  • Missoula, United States Providence Service Full time

    Description Environmental Services Technician and Senior Environmental Services Technician: - EVS MISSOULA, Providence St. Patrick Hospital, Missoula, MT This is a combined posting for Environmental Services Technician and Senior Environmental Services Technician. The requirements of each role are listed below under each associated...


  • Missoula, United States Providence Service Full time

    Description One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to...


  • Missoula, United States Providence Health & Service Full time

    Job DescriptionEnvironmental Services Technician and Senior Environmental Services Technician: - EVS MISSOULA, Providence St. Patrick Hospital, Missoula, MT This is a combined posting for Environmental Services Technician and Senior Environmental Services Technician. The requirements of each role are listed below under each associated title. Consideration...


  • Missoula, United States Providence Health & Service Full time

    Job DescriptionOne Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to...


  • missoula, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...


  • Missoula, United States Fleet Response Full time

    Dayspring Restoration is seeking an experienced Reconstruction Repair Lead to join our Missoula, MT team! Dayspring Restoration has spent more than a quarter-century providing top-notch restoration-related services for homeowners & business owners in cities we serve throughout Montana. Our RIA-certified crews can handle any task related to water damage...


  • Missoula, United States Blackfoot Telephone Cooperative Inc Full time

    Job DescriptionJob DescriptionAbout Us: Blackfoot Communications reliably connects business of all sizes across the nation using the latest telecommunication technology in voice, network, and managed services. With focus on strong connections, we also provide dedicated account management with a goal to get to know our clients so we can help advise on the...


  • Missoula, United States American Red Cross Full time

    Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day....

  • Team Lead

    2 weeks ago


    Missoula, Montana, United States Massage Envy Full time

    As a key member of our Missoula wellness team, you will play a vital role in delivering exceptional customer experiences and fostering a high-achieving team environment. Our dynamic clinic is seeking a born leader who can motivate, coach, and inspire their team, and a problem solver who can think on their feet and resolve conflicts.We strive to create a...