Associate Servicing Communication Specialist

2 months ago

Hamtramck, United States Rocket Mortgage Full time

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

As an Associate Servicing Communication Specialist, you'll provide excellent client care by perceptively answering any inquiries from clients via phone, chat, email or other mediums.

About the Role

  • Effectively communicate with all parties using written and verbal communication methods
  • Give every client the best client service in the industry
  • Answer general loan servicing inquiries
  • Expertly handle fee collection and recovery when applicable within the servicing lifecycle
  • Provide technology navigation support
  • Understand how the different teams in servicing impact the client experience and can change communication tactics based on the information received
  • Find solutions using available resources
  • Identify patterns and trends that impact the client experience and communicate findings
  • Consistently meet minimum quality and production metrics
  • Be available to work 10am - 7pm
About You
  • 1 year of client service representative experience
  • Foundational knowledge of mortgage servicing industry
  • Knowledge of all applicable internal platforms


What You'll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.

  • Customer Service Associate

    4 weeks ago

    Hamtramck, United States Forge Industrial Staffing Full time

    Forge Industrial Staffing in Livonia is currently seeking a Customer Service Associateto fill an opening with a logistics company located in Hamtramck.Requirements of the Customer Service Associate• Work Monday-Friday 7:30am-4pm • 1 year of customer service experience required,• Previous experience with Microsoft Office required.• Must possess good...

  • Customer Service Associate

    3 weeks ago

    Hamtramck, United States Forge Industrial Staffing Full time

    Forge Industrial Staffing in Livonia is currently seeking a Customer Service Associateto fill an opening with a logistics company located in Hamtramck.Requirements of the Customer Service Associate• Work Monday-Friday 7:30am-4pm • 1 year of customer service experience required,• Previous experience with Microsoft Office required.• Must possess good...

  • Customer Service Associate

    6 months ago

    Hamtramck, United States Forge Industrial Staffing Full time

    Forge Industrial Staffing in Livonia is currently seeking a Customer Service Associateto fill an opening with a logistics company located in Hamtramck. Requirements of the Customer Service Associate •Work Monday-Friday 7:30am-4pm •1 year of customer service experience required, •Previous experience with Microsoft Office required. •Must possess good...

  • Customer Service Associate

    7 months ago

    Hamtramck, United States Boundless Promotions Full time

    We are on the search for hard-working individuals that are looking for a great entry-level Customer Service Associate position with real growth opportunities! Our goal is to cultivate and maintain true partnerships with our clients and consumers. We've become the nation's largest business consulting firm due to our winning mentality, honesty, transparency,...

  • Customer Service Specialist

    2 weeks ago

    Hamtramck, Michigan, United States Omnia US Full time

    Customer Service Job in DetroitWe are seeking a Customer Service Specialist to join our team at Omnia US in Detroit, MI. As a Customer Service Specialist, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries with professionalism and efficiency.Key Responsibilities:

  • Customer Service Associate

    4 weeks ago

    Hamtramck, United States The Hertz Corporation Full time

    Customer Service Associate Wage: $16.00 hourly Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organi Customer Service, Associate, Service, Retail, Automotive, Customer

  • Emergency Services Specialist

    18 hours ago

    Hamtramck, Michigan, United States City of Hamtramck, MI Full time

    Job DescriptionThis Emergency Services Specialist position is critical to the functioning of our public safety services. The successful candidate will be responsible for dispatching emergency units, handling administrative tasks, and ensuring the smooth operation of our 911 system.Key ResponsibilitiesDispatch police and fire units in response to emergency...

  • Servicing Communication Professional

    2 weeks ago

    Hamtramck, Michigan, United States Rocket Mortgage Full time

    Job SummaryRocket Mortgage is seeking a highly motivated and customer-focused Servicing Communication Professional to join our team. In this role, you will be responsible for providing exceptional client care by effectively communicating with clients via various channels, including phone, chat, email, and more.You will have the opportunity to work in a...

  • Customer Service Specialist II

    1 month ago

    Hamtramck, United States City of Detroit Michigan Full time

    This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of Specialist, Customer Service Specialist, Customer Service, Accounting, Team Leader, Retail, Collections

  • Customer Service/ Order Entry Specialist

    1 month ago

    Hamtramck, United States Ace-Tex Enterprises Inc Full time

    Job Summary: The Customer Service / Order Entry Specialist is responsible for providing exceptional customer service to our clients and ensuring accurate and timely order processing. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: Customer Interaction:...

  • Roofing Specialist

    6 days ago

    Hamtramck, Michigan, United States Bone Dry Roofing Full time

    Bone Dry Roofing is a dynamic company looking for skilled Roofing Specialists to join our team. As a Roofing Specialist, you will be responsible for providing exceptional customer service while performing high-quality roofing repairs and installations. With competitive pay ranging from $18-$30 per hour, depending on experience, and comprehensive benefits...

  • Communication Specialist for High School in Hamtramck, MI

    4 weeks ago

    Hamtramck, Michigan, United States Soliant Full time

    Job OverviewSoliant is a staffing company that works with various educational institutions to provide them with qualified professionals. We are currently collaborating with a high school in the Detroit area and are seeking an experienced Communication Specialist to fill a contract position.

  • Care Coordination Specialist for Rehabilitation Services

    4 weeks ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    About the RoleAs a Care Coordination Specialist at the Detroit Medical Center, you will play a vital role in ensuring seamless patient care and rehabilitation services. With a strong focus on collaboration and communication, you will work closely with multidisciplinary teams to develop and implement individualized treatment plans that meet the unique needs...

  • Global Services Operations Specialist

    4 weeks ago

    Hamtramck, Michigan, United States Little Caesars Full time

    About the RoleWe are seeking a highly skilled Global Services Operations Specialist to join our team at Little Caesars. As a key member of our Global Services team, you will be responsible for implementing and supervising support systems to ensure consistency across the business.

  • Retail Customer Service Associate

    1 month ago

    Hamtramck, United States FedEx Full time

    FedEx - JobID: PDX_FEC_B7AD051E-BB73-418A-868B-9522475EB13F_239745 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Breast Imaging Specialist

    4 weeks ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Job Overview:Detroit Medical Center is seeking a highly skilled Breast Imaging Specialist to join our team in Hamtramck, Michigan. As a key member of our radiology department, you will play a vital role in providing high-quality imaging services to our patients.About Us:The Detroit Medical Center (DMC) is a leading academically-integrated hospital system in...

  • Customer Service and Inventory Specialist

    2 weeks ago

    Hamtramck, Michigan, United States Gordon Food Service Full time

    Job SummaryGordon Food Service is looking for a skilled Customer Service and Inventory Specialist to join our team. In this role, you will be responsible for maintaining a high level of customer satisfaction while also contributing to the success of our retail operations.Your duties will include:Providing exceptional customer service and resolving any issues...

  • Regional Outreach Specialist

    3 weeks ago

    Hamtramck, Michigan, United States Henry Ford Health System Full time

    At Henry Ford Health System, we are committed to providing exceptional care to our patients. As a Regional Outreach Specialist, you will play a crucial role in coordinating and implementing departmental activities.The successful candidate will be responsible for maintaining consistency of information and messages throughout multiple communities. This...

  • Customer Service Specialist

    2 weeks ago

    Hamtramck, Michigan, United States NIKE Full time

    About the RoleWe're looking for a dedicated and customer-focused Retail Associate to join our Nike team in Detroit, MI. In this role, you'll have the opportunity to develop your skills and knowledge in sales, customer service, and teamwork.Salary: $16.50/hourKey ResponsibilitiesCustomer Engagement: Build relationships with customers and provide personalized...

  • Radiology Technologist

    4 weeks ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    We are seeking a highly skilled and detail-oriented Radiology Technologist - Imaging Specialist to join our team at the Detroit Medical Center.About the RoleThis is a full-time position working 40 hours per week, with an estimated salary of $70,000-$90,000 based on experience and qualifications. As a Radiology Technologist - Imaging Specialist, you will be...