Customer Service Rep, Long term care
3 weeks ago
This remote [Jacksonville/St Augustine, FL area] position requires a dedicated area at home that is quiet and free of distractions, with strong internet/Wi-Fi connection to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. When needed, there will be in-person training and meetings with management.
This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.
Job Responsibilities:
- Account Management Duties
- Data entry, detail oriented and problem solving skills
- Follow up with internal departments for customer resolution
- Answer questions and troubleshoot customer issues
- Timely responses and accountable for productivity
- Positive attitude , team player , results oriented
- Read and analyze documents such as customer orders
- Effectively communicate with co-workers and customers alike
- Help with the training of employees
- Apply common sense understanding to carry out oral and written instructions
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer literacy is necessary
Physical Demands:
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.
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