Customer Service Rep, Long term care

3 weeks ago


New Berlin, United States Lincare Holdings Full time

This remote [Jacksonville/St Augustine, FL area] position requires a dedicated area at home that is quiet and free of distractions, with strong internet/Wi-Fi connection to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. When needed, there will be in-person training and meetings with management.

This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.

Job Responsibilities:

  • Account Management Duties
  • Data entry, detail oriented and problem solving skills
  • Follow up with internal departments for customer resolution
  • Answer questions and troubleshoot customer issues
  • Timely responses and accountable for productivity
  • Positive attitude , team player , results oriented
  • Read and analyze documents such as customer orders
  • Effectively communicate with co-workers and customers alike
  • Help with the training of employees
  • Apply common sense understanding to carry out oral and written instructions

Education and Experience:
  • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
  • Computer literacy is necessary

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.

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