Helpdesk Support

1 week ago


Trenton, United States Crescens Full time
Title: Helpdesk Support
Location: Trenton, NJ(Onsite)
Duration: 10+ Months
Type: Contract


Note :

In Person Only

Job Description :
  • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate's degree in a related area.


Roles and Responsibilities:
  • imaging, configuration and deployment of new devices. Data migration from the
  • existing to the new device, as well as updating of Treasury systems for device
  • tracking and inventory. Systems used are SCCM and Provance.
  • Provide excellent customer service as defined in the client service level agreement
  • and demonstrated collaborative relationships within Information Services.
  • -Deliver a high level of customer service and professional interaction with internal
  • customers, management, and administration.

Required skills:
  • Experience providing Customer Service to internal customers, management, and administration.
  • Experience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
  • Experience providing desktop support for a variety of business and software development applications.
  • Eperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.
  • Experience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and software
  • Experience Performing Backup/Recovery, and troubleshooting network connectivity issues.
  • Experience troubleshooting/supporting Windows 10 desktops/laptops /tablets
  • Experience with SCCM to image computers
  • Experience troubleshooting/supporting Windows 11 desktops/laptops /tablets
  • Experience with Support and configuration of Andriod mobile phones


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