See more Collapse

Retention Coordinator | Audi Westlake

2 months ago

Thousand Oaks, United States Rusnak Full time
Overview :

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

We are seeking a Retention Coordinator. This position contributes to the success of Rusnak Automotive Group (the Company) by managing dealership retention and service portfolio. Effectively and efficiently handling client inquires, and working with the team to build up used car acquisition along with new car opportunities.

WHAT WE OFFER

  • Professional development and opportunities to grow within a well-respected company
  • Competitive Pay
  • Health Insurance Coverage (medical, dental, vision, and life)
  • Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Flexible Spending Account
  • Paid Time-Off (vacation pay, sick pay, holiday pay)
  • Parental Leave
  • Employee Perks (sports games, theme parks, etc.)
  • Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

Responsibilities :

Effectively and Efficiently Handle Vehicle Acquisitions:

  • Consistently Meets or Exceeds Client Retention Objectives as set by Management.
  • Source clients by accessing system and evaluating potential opportunities of clients that could generate a trade-in sale.
  • Generate sales lead; make contact with clients that have the possibility to exchange their vehicles, assess their current needs, and provide appropriate recommendations.
  • Set appointment with trade-in clients for trade evaluation
  • Solicit dealership purchase of clients vehicle if client has no interest in another vehicle.
  • Follow up with clients after their visit to assess their experience, thank them and invite them back to RUSNAK for their next purchase.
  • Evaluate service contract sales opportunities by accessing system to determine clients who are nearing the end of their factory warranty by time or mileage with the goal of trading up

KRA: Consistently Meets or Exceeds Sales Objectives for Sales and Service Follow Up:

  • Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings.
  • Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot
  • Consistently ensures that a member of the sales management team has the opportunity to meet each Client.
  • Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients.
  • Adheres to the Company requirements for fully and effectively utilizing the Customer Relationship
  • Management (CRM) tool; maintains a Client follow up system that encourages repeat and referral
    business and contributes to Client satisfaction.
Qualifications :
  • Desired: Minimum of 2 years in position of retention sales or similar positions in Sales, Hospitality or industries.
  • Required H.S. Diploma/GED/ or Equivalent
  • Excellent interpersonal and customer service skills; at least 2 years retail related experience.
  • Strong verbal and written communication
  • Required: Current California Driver License with satisfactory Department of Motor Vehicle
    driving record.
  • Required: Current California Sales License.


Degree/Diploma :
High School Diploma/GED : Required

Licenses Required :
Valid CA Driver License, Valid CA Sales License

We have other current jobs related to this field that you can find below

  • Product Concierge Specialist | Audi Westlake

    3 days ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Service Greeter/loaner Car Agent Audi Westlake

    2 weeks ago

    Thousand Oaks, United States RUSNAK Full time

    Overview: **Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!** **JOIN OUR TEAM** Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and...

  • Inventory Coordinator | Porsche Westlake

    1 month ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM                  Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to...

  • Lending Advisor

    4 weeks ago

    Thousand Oaks, United States Westlake Services Full time

    Lending Advisor Agoura Hills Corporate Office | On-site Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further...

  • Lending Advisor

    5 days ago

    Thousand Oaks, United States Westlake Services, LLC Full time

    Westlake Services, LLC | Thousands Oaks Thousand Oaks, CA, USA Description Lending Advisor Agoura Hills Corporate Office | On-site Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World ( our culture ) what it is. Through...

  • Medical Front Desk Coordinator

    4 weeks ago

    Thousand Oaks, United States WS Audiology Americas Full time

    WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive...

  • Medical Front Desk Coordinator

    3 weeks ago

    Thousand Oaks, United States WS Audiology Americas Full time

    WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an...

  • Product Concierge Specialist Volvo Westlake

    4 weeks ago

    Thousand Oaks, United States RUSNAK Full time

    Overview: **Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!** **JOIN OUR TEAM** Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and...

  • Rental Car Coordinator

    2 weeks ago

    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job Description Job Description Rental Car Coordinator is responsible for making sure rental vehicles are prepared for rent, customer interaction, filling out rental contracts completely, inspecting vehicles both when they are rented and returned, closing out the contracts, and ensuring payment is collected when needed.REQUIREMENTS AND QUALIFICATIONSHigh...

  • Rental Car Coordinator

    1 week ago

    Thousand Oaks, United States O'GARA Westlake Village Full time

    Rental Car Coordinator is responsible for making sure rental vehicles are prepared for rent, customer interaction, filling out rental contracts completely, inspecting vehicles both when they are rented and returned, closing out the contracts, and ensuring payment is collected when needed. **REQUIREMENTS AND QUALIFICATIONS** - High school diploma or...

  • Rental Car Coordinator

    4 weeks ago

    Thousand Oaks, United States O'GARA Westlake Village Full time

    Job DescriptionJob DescriptionRental Car Coordinator is responsible for making sure rental vehicles are prepared for rent, customer interaction, filling out rental contracts completely, inspecting vehicles both when they are rented and returned, closing out the contracts, and ensuring payment is collected when needed.REQUIREMENTS AND QUALIFICATIONSHigh...

  • Automotive Foreman | Volvo Westlake

    1 month ago

    Thousand Oaks, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Automotive Foreman | Volvo Westlake

    1 month ago

    Thousand Oaks, United States Rusnak Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and...

  • General Manager, Full Time, Westlake- Williams Sonoma

    2 weeks ago

    Thousand Oaks, California, United States Williams-Sonoma Full time

    New Opportunity: General Manager RoleWe are looking for a dedicated individual to lead our team towards achieving exceptional customer service and exceeding sales goals. Join our team and be part of a company that values diversity, equity, and inclusion in the workplace. Experience a culture where your career development and well-being are a top...

  • Marketing & Brand Coordinator

    3 weeks ago

    Thousand Oaks, United States Warren Full time

    Warren, Inc. is all about innovation. We are a leading wireless solutions provider enabling education on telecom services and delivering products directly to consumers to customize the fast-moving world of wireless services to fit their needs. We need a fresh perspective and creative Marketing & Brand Coordinator to take our team to the next level! Over the...

  • Marketing & Brand Coordinator

    3 weeks ago

    Thousand Oaks, United States Warren Full time

    Warren, Inc. is all about innovation. We are a leading wireless solutions provider enabling education on telecom services and delivering products directly to consumers to customize the fast-moving world of wireless services to fit their needs. We need a fresh perspective and creative Marketing & Brand Coordinator to take our team to the next level! Over the...

  • Marketing & Brand Coordinator

    2 weeks ago

    Thousand Oaks, California, United States Warren Full time

    Warren, Inc. is all about innovation. We are a leading wireless solutions provider enabling education on telecom services and delivering products directly to consumers to customize the fast-moving world of wireless services to fit their needs. We need a fresh perspective and creative Marketing & Brand Coordinator to take our team to the next level Over the...

  • Executive Director

    2 weeks ago

    Thousand Oaks, California, United States Oakmont Senior Living Full time

    The Ridge at Westlake Village is brand new senior living community in Westlake Village, CA We are seeking an experienced Executive Director to open our community The Executive Director is responsible for the efficient operations and overall management and direction of the day-to-day functions of their Community in accordance with property policies and...

  • Executive Director

    2 weeks ago

    Thousand Oaks, California, United States Oakmont Senior Living Full time

    The Ridge at Westlake Village is brand new senior living community in Westlake Village, CA We are seeking an experienced Executive Director to open our communityThe Executive Director is responsible for the efficient operations and overall management and direction of the day-to-day functions of their Community in accordance with property policies and...

  • Sr. LVN

    1 month ago

    Thousand Oaks, United States UCLA Health Full time

    Description In this role, you will provide direct patient care for a diverse patient population. You will work with clinic management, administration, faculty physicians, fellows, residents, medical students, and other clinical staff to include LVN's and MA's and ancillary personnel in providing total patient care, maintaining high standards of care and...