Monitoring Technical Support Specialist

4 weeks ago

Anderson, United States The GEO Group, Inc. Full time

Benefits Information:

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

56 Hours of Sick Time

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview:

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

  • At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.
  • We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things.
  • Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.


Qualifications:

Minimum Requirements

  • High School Diploma or GED required.
  • At least two (2) years experience in an information technology support/helpdesk role preferred.
  • Bilingual English/Spanish required.
  • Ability to pass a federal background check and obtain a suitability determination required.
  • United States citizenship required.
  • Must live in the US 3 of the last 5 years (military and study abroad included)
  • Proficiency in Microsoft Word and Excel.
  • Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.
  • Intermediate level IT and troubleshooting skills.
  • Strong oral and written communication skills in both English and Spanish.
  • Ability to communicate technical concepts to a non-technical audience.
  • Flexibility in handling special projects and assignments.
  • Must be self-motivated with the ability to work independently
  • Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
  • Ability to provide technical mentoring to peers.
  • Ability to meet deadlines and prioritize appropriately.
  • Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

  • Call center environment.
  • Ability to work varying hours and days as necessary.
  • May be requested to provide coverage outside of scheduled hours.
  • Occasional overtime may be required.


Responsibilities:

Summary

Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.

Primary Duties and Responsibilities

  • Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service.
  • Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary.
  • Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.
  • Provides communication to internal departments and management on the status of hardware and software issues being worked on.
  • Recommends efficiencies and/or solutions for issues with hardware and software platforms.
  • Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.
  • Performs other duties as assigned.


Facility Overview:

Scheduled hours:

Sunday-Wednesday 1830-0500- bilingual

Sunday-Wednesday 1400-0030- bilingual

Wed-Saturday 2230-0900 bilingual

Pay:
Pay USD $19.50/Hr.

  • Technical Support Specialist

    3 weeks ago

    Anderson, Indiana, United States The GEO Group Full time

    About The GEO GroupThe GEO Group is a leading provider of diversified correctional and community reentry services. Our mission is to provide evidence-based rehabilitation and reintegration services to individuals in the community.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Monitoring Operations team. As a Technical...

  • Technical Support Specialist

    2 weeks ago

    Anderson, Indiana, United States The GEO Group Full time

    About The GEO GroupThe GEO Group is a leading provider of correctional and community reentry services. Our mission is to provide safe, secure, and rehabilitative environments that support the success of individuals and communities.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you...

  • Technical Support Specialist

    3 weeks ago

    Anderson, South Carolina, United States Tech Providers Inc. Full time

    Job Description**Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Tech Providers Inc. as an End User Services Analyst II. The successful candidate will be responsible for providing technical support and services to our clients, ensuring the smooth operation of their IT...

  • Technical Support Specialist II

    2 weeks ago

    Anderson, South Carolina, United States Dawson Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist II to join our team at Dawson. As a key member of our End User Services team, you will be responsible for providing technical support and assistance to our end-users.Key ResponsibilitiesTechnical Support: Provide technical support and assistance to end-users, including troubleshooting...

  • Cardiac Monitoring Specialist

    4 weeks ago

    Anderson, South Carolina, United States AnMed Health Full time

    Position Overview:As a Cardiac Monitoring Specialist, you will be responsible for the vigilant observation and analysis of continuous electrocardiographic data from telemetry patients. Your role is crucial in identifying and reporting any cardiac arrhythmias to the nursing staff, ensuring the highest level of patient care.Key Responsibilities:1. Monitor and...

  • Technical Training Specialist

    4 weeks ago

    Anderson, South Carolina, United States Techtronic Industries - TTI Full time

    Job Title: Technical Training SpecialistCompany: Techtronic Industries - TTIAs a Technical Training Specialist, you will play a critical role in providing technical training to Product Support Associates and product knowledge to Customer Support Associates, Digital Support Associates, and Claims Support Associates. You will also assist service centers with...

  • Healthcare Support Specialist

    4 weeks ago

    Anderson, Indiana, United States Dermatology Specialists Of Greater Cincinnati Full time

    Position OverviewDermatology Specialists of Greater Cincinnati is seeking a dedicated Healthcare Support Specialist for our Anderson office. This full-time role operates on a 5-day workweek, with no evening or weekend commitments. Compensation is based on experience.Key ResponsibilitiesThe Healthcare Support Specialist plays a vital role in providing both...

  • Caregiver Support Specialist

    2 days ago

    Anderson, Indiana, United States Caregiver Inc Full time

    Job Title: Caregiver Support SpecialistWe are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Caregiver Inc. As a Caregiver Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion.Key...

  • Caregiver Support Specialist

    2 days ago

    Anderson, Indiana, United States Caregiver Inc Full time

    Job Title: Caregiver Support SpecialistWe are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Caregiver Inc. As a Caregiver Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion.Key...

  • Caregiver Support Specialist

    2 days ago

    Anderson, Indiana, United States Caregiver, Inc. Full time

    Job Title: Caregiver Support SpecialistWe are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Caregiver, Inc. Our mission is to enable individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion.Job Summary:The Caregiver Support Specialist will...

  • Educational Support Specialist

    4 weeks ago

    Anderson, South Carolina, United States The Champions Center Full time

    Position OverviewWe are seeking an Educational Support Specialist to contribute to our mission at The Champions Center. This role involves collaborating with fellow educators to design and execute engaging learning experiences, monitor children's growth, and foster a nurturing and stimulating classroom atmosphere.Key ResponsibilitiesAssist in planning and...

  • Educational Support Specialist

    4 weeks ago

    Anderson, South Carolina, United States The Champions Center Full time

    Position OverviewWe are seeking an Educational Support Specialist to contribute to our mission at The Champions Center. This role involves collaborating with fellow educators to design and execute engaging learning experiences, monitor children's growth, and foster a nurturing and stimulating classroom atmosphere.Key ResponsibilitiesAssist in planning and...

  • Emergency Room Support Specialist

    4 weeks ago

    Anderson, Indiana, United States Community Health Network Full time

    Emergency Room Support SpecialistCategory: Patient SupportJob Family: Emergency Department TechnicianDepartment: EmergencySchedule: Full timeFacility: Community Health NetworkShift: Night JobHours: 7:00 pm - 7:00 am, with a commitment to every other weekendAbout Community Health Network:Founded by our community, for our community, Community Health Network...

  • Caregiver Support Specialist

    3 weeks ago

    Anderson, Indiana, United States Caregiver, Inc. Full time

    About the RoleWe are seeking a highly motivated and compassionate Caregiver Support Specialist to join our team at Caregiver, Inc. As a Direct Support Professional, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion.Key...

  • Technical Sales Specialist

    4 weeks ago

    Anderson, Indiana, United States Perfecto Tool & Engineering Inc Full time

    Position OverviewWe are seeking a dedicated Technical Sales Specialist to join our team at Perfecto Tool & Engineering Inc. This role is essential in bridging the gap between our customers and our engineering capabilities.Key Responsibilities:Prepare detailed quotations for customized Design and Build initiatives, collaborating closely with Engineering,...

  • Peer Support Specialist

    2 days ago

    Anderson, Indiana, United States Aspire Indiana Health, Inc. Full time

    Job Title: Peer SpecialistOverview:We are committed to serving all individuals, regardless of their background or circumstances. As a Peer Specialist at Aspire Indiana Health, you will play a vital role in supporting individuals and their families in pursuit of recovery and related goals.Position Summary:The Peer Specialist will engage and support...

  • Behavior Support Specialist

    4 weeks ago

    Anderson, California, United States Cascade Union Elementary Full time

    CASCADE UNION ELEMENTARY SCHOOL DISTRICTPosition OverviewTITLE: Behavior Support SpecialistREPORTS TO: Director of Special EducationCLASSIFICATION: ClassifiedWORK YEAR: 183 DaysPOSITION SUMMARY:Under the supervision of the Director of Special Education, the Behavior Support Specialist will offer guidance to the Cascade Union Elementary School District...

  • Medical Support Specialist

    2 days ago

    Anderson, South Carolina, United States AnMed Health Full time

    About the RoleWe are seeking a dedicated and compassionate Medical Support Specialist to join our team at AnMed Health.As a Medical Support Specialist, you will play a vital role in providing high-quality patient care under the supervision of licensed nursing personnel.Key ResponsibilitiesProvide personal care to patients, including bathing, skin care,...

  • Medical Support Specialist

    1 week ago

    Anderson, Indiana, United States Ascension Full time

    About Our CommunityAt Anderson Family Practice, part of Ascension Living, we offer a unique blend of personalized care, exceptional services, and community amenities. Our beautiful community provides a balance of city comforts and cultural opportunities, making it an ideal place to live and work.We are committed to providing a supportive environment that...

  • Healthcare Support Specialist

    4 weeks ago

    Anderson, Indiana, United States University Hospitals Full time

    Job OverviewWe are pleased to announce exciting opportunities for Healthcare Support Specialists across various departments:Specialties Include:Family/Internal MedicineOrthopedicsDermatologyUrologySurgeryCardiologyPediatricsWomen's Health ServicesA comprehensive benefits package is offered, which includes:Competitive salaryPaid time offFlexible work...