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Client Service Representative

3 months ago

Columbus, United States MedVet Full time

DescriptionMedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more We are looking for collaborative and driven people to join our clinical team. We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates. We are looking for: Client Service Representative (CSR) Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. What you'll do: Greet and check-in clientsAnswer telephones and transfer callsEscort clients and their pets to exam roomsManage medical records, charts, reports and correspondenceDiscuss payment options and process paymentsMaintain a neat and clean lobbyWho you are: Ability to remain composed in stressful and emotional situationsExcellent verbal and written communication skillsExcellent client service skills and phone etiquetteAttention to detail, self-motivated and the ability to work successfully as part of a team and autonomouslySense of urgency within a fast-paced environmentSome flexibility with work hours and able to work additional hours when necessaryCritical thinking skills and ability to anticipate needs inter & intra-departmentallyGeneral computer competency required including Microsoft Word and ExcelPrevious experience in veterinary setting (preferred)Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters.