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Front Desk Clerk
3 months ago
THE JOB:
Join our team as a Front Desk Clerk and be the welcoming face of our establishment. You'll manage check-ins and check-outs, handle reservations, process payments, and provide exceptional customer service. Excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential.
STARTING PAY RATE: $19.00 per hour
THE DAY-TO-DAY:
- Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- Managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
- Promoting MGM Rewards enrollment and benefits to our guests
- Partner with other departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests
- High school diploma, GED or equivalent education experience
- Ability to interact clearly and warmly with guests, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting
- Quick thinking and resourcefulness in resolving guest issues or complaints while maintaining a positive and calm demeanor.
- Proficient in using reservation and property management systems, as well as other relevant technology.
- Proficient in the management of cash transactions and cash handling
- On-Call
- There are no guaranteed shifts or set schedule
- Position eligible for front desk incentive plan
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today