Quality of Service Lead, Customer Success

2 weeks ago


Nellis Air Force Base, United States Intuit Full time

Intuit

Quality of Service Lead, Customer Success (Mailchimp)

Nellis AFB ,

Nevada

Apply Now

Intuit Mailchimp is the #1 email marketing and automation platform. We empower millions of customers worldwide to build their brands and grow their companies with a suite of multichannel marketing and CRM solutions powered by GenAI. We are looking for an experienced quality control specialist who can help drive high-quality standards for new and existing services for our customers. To achieve high levels of consistent quality, this person will partner with external partners and internal stakeholders, including Analytics, Learning and enablement, Product Management, Marketing, Sales, and Service Experience Design. Reporting to the Senior Manager of Operations & Quality, your primary responsibilities will be to manage quality of service performance and support the personal development of our Customer Success Managers. You will leverage your facilitation skills to coach and train new team members. You will also partner with the training and enablement teams to lead additional training and shadowing sessions as necessary. Finally, you will be responsible for conducting weekly ticket reviews and providing written feedback that recognizes exceptional contributions and actionable opportunities for improvement to the overall customer experience. What you'll bring Bachelor’s degree or equivalent work experience You have 2+ years of quality assurance, quality control, or training experience in a SaaS technology company or a similar environment. Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely to individuals and a larger group. Demonstrated ability to understand complex software applications and a desire to share that knowledge with others. Awareness of different learning style preferences and abilities, adapting approaches as necessary to design and deliver training inclusively. Excellent interpersonal skills and experience partnering with cross-functional teams to identify and assist in developing improved processes and procedures. Ability to make thoughtful decisions through impartial, specific, and actionable analysis and feedback. Experience effectively planning, prioritizing, and managing concurrent responsibilities. You are attentive to detail and operate with high self-motivation, integrity, and energy. How you will lead Oversee the team’s use of quality assurance tools, routinely monitoring and evaluating current support channels, ensuring they meet defined quality standards. Lead quality calibration meetings across internal teams to improve the alignment and understanding of team processes and procedures Partner with Customer Success leaders and teams to establish quality standards and best practices Analyze performance from quality assurance data and communicate trends to leadership and frontline teams as appropriate. Partner with the enablement team to build coaching and development workshops for Customer Success Managers, leaders, and other members of the quality team Partner with cross-functional subject matter experts and key stakeholders to review and recommend updates to training content and initiatives Identify additional training needs from qualitative feedback - highlighting critical areas to the Product Support leadership team. Drive continuous improvement by leading initiatives to improve team processes. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

#J-18808-Ljbffr


  • Project Manager

    6 days ago


    Nellis Air Force Base, United States Scientific Research Full time

    Job DescriptionPRIMARY DUTIES RESPONSIBILITIES:Serve as Project Manager (PM) for the Maka Nui Joint Feasibility Study (JFS) project designed to develop TTP to integrate Maka Nui sensor with ground and space communication systems for data resiliency and redundancy Prove the feasibility to test data transport resiliency and latency and develop a TTP for an...

  • Project Manager

    2 days ago


    Nellis Air Force Base, United States Scientific Research Full time

    MINIMUM SKILLS & REQUIREMENTS: 5-8 years' experience managing and leading small technical test and evaluation project teams Excellent written and verbal skills TS/SCI clearance DESIRED SKILLS: Previous JT&E project management experience within last five years Experience with TTP/CONOPS development Previous experience in one or more of the following...


  • Nellis Air Force Base, United States Intuit Full time

    Overview Note: This is a pipeline requisition which is used to build our future sales workforce. Our recruiters look at these applications as digital sales consultant jobs become available. Due to extremely high volume and demand for these positions, our response to you may be delayed. Intuit is a mission-driven, global financial platform company that...


  • Whiteman Air Force Base, United States Army & Air Force Exchange Service Full time

    As a Supervisor in Softlines, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sale Customer Experience, Supervisor, Associate, Customer Engagement, Experience


  • March Air Force Base, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionJob DescriptionMay include;Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of...

  • Quality Engineer

    5 days ago


    Patrick Air Force Base, United States ASRC Federal Holding Company Full time

    Job DescriptionJob Summary: Maintain and execute a quality control program within an ISO 9001 compliant environment.Duties and Responsibilities: Participate in and occasionally lead process improvements, identify and initiate activities that improve contract performance, interface with customer to understand customer expectations and meet contract...


  • Nellis Air Force Base, United States Decypher Full time

    Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent...

  • Quality Engineer

    3 days ago


    Patrick Air Force Base, United States ASRC Federal Holding Company Full time

    Job DescriptionJob Summary: Maintain and execute a quality control program within an ISO 9001 compliant environment. Duties and Responsibilities: Participate in and occasionally lead process improvements, identify and initiate activities that improve contract performance, interface with customer to understand customer expectations and meet contract...

  • Travis Subway

    6 days ago


    Travis Air Force Base, United States Army and Air Force Exchange Service Full time

    Job Description As a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as...


  • Nellis Air Force Base, United States Markesman Group Full time

    Title ISSO Mid Location Nellis AFB Description Markesman Group is seeking a proactive and detail-oriented Mid-Level Information Systems Security Officer (ISSO) to join our team. The ISSO will play a crucial role in ensuring the security and compliance of our information systems by performing system audits, managing accounts and access, writing Request for...


  • Nellis Air Force Base, United States Spectrum Healthcare Resources Full time

    Job Description: Spectrum Healthcare Resources has an potential opportunity for a civilian Internal Medicine Physician at Nellis AFB in Las Vegas, Nevada. Details: - Great Patient Population - Out-Patient Clinic - M-F 40 hrs. Week (7:30 am 4:30 pm) - No nights, No weekends, No holidays - Freedom from Malpractice Insurance Worries Job Requirements: The...

  • Client Services Lead

    2 weeks ago


    Shaw Air Force Base, United States Business Integra Full time

     Client Services Lead - Combined Air Operations Center (CAOC) Communications Support Scope of Responsibilities: Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer’s service needs and coordinates...


  • Hill Air Force Base, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Field Service Technician to join the company, a premier supplier, in Hill AFB UT While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &...


  • Hill Air Force Base, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Field Service Technician to join the company, a premier supplier, in Hill AFB UT While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &...


  • Patrick Air Force Base, United States By Light Professional IT Services Full time

    Overview: American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians,...


  • Eglin Air Force Base, United States Enterprise Mobility Inc Full time

    Overview CUSTOMER SERVICE EXPERIENCE REPRESENTATIVE Full time opportunity at the Fort Walton Beach, FL Airport This position pays up to $23.60 / hour ($16.60 / hour plus monthly bonus opportunities) based on performance. Earning potential of $49K in your first year! Full Benefits Package available National and Alamo has an exciting opportunity for a...


  • Hanscom Air Force Base, United States Centuria Inc. Full time

    Job Title: Systems Engineer Lead Engineer Location: Hanscom Air Force BaseClearance: SecretProgram: BLITS 3.0 Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned...


  • Hill Air Force Base, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Field Service Technician to join the company, a premier supplier, in Hill AFB UT While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &...

  • Nurse Practitioner

    7 days ago


    Nellis Air Force Base, United States Akahi Associates, LLC Full time

    OverviewSchedule: Monday-Friday between 0700 - 1800, not to exceed 40 hours a week. May require overage hours to provide effective patient care and avoid patient abandonment. Location: Nellis AFB, NV Pay: Between $120k/year - $140k/year Benefits: PTO, holiday leave, Life, Accidental Death and Dismemberment, Short Term Disability Optional Benefits: Medical,...


  • Hill Air Force Base, United States BAE Systems Full time

    Job Description About BAE SystemsRecognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's...