Customer Service Representative

Customer Service Representative Innovating every day. Responsible for day-to-day customer service activities, including ensuring all customer needs, questions, and requirements are being met in a complete, accurate, and timely manner, and supporting the outside sales team to help ensure departmental success. Work Performed: Responsible for the complete order entry process: entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location; review of EDI's to ensure accuracy; review and address all order discrepancy prior to release; release and transmit orders to warehouse for processing; issuance of return material authorizations; collaborate with 3PL to ensure on time delivery of customers' orders; assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders; resolve all issues related to purchase orders; track and expedite orders as required; assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.); communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative; manage and maintain all departmental files and records, including customer account set up information for all direct accounts; knowledge of key customer accounts' operations and their required portals; maintain and load customer pricing in accordance with departmental procedures; handling calls from consumers regarding product related questions; direct customer complaints and reported adverse events in accordance with departmental procedures; support the outside sales teams by fulfilling requested actions; function as a liaison between internal departments and external customers, centralizing all contact and information flow. Aspects of Performance: Excellent verbal and written communication skills and a professional phone manner; strong attention to details; ability to prioritize conflicting demands; executes assigned tasks within established schedules; team oriented, highly motivated, ability to work independently; ability to be flexible as needed; sound analytical problem-solving and documentation skills; respond to all requests in a timely & professional manner; maintain composure and a positive attitude during difficult times; adherence to Company policies, procedures, rules and regulations; maintain confidentiality. Qualifications: BA/BS degree (may accept additional related work experience in lieu of BA/BS degree); minimum of one (1) year experience in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred; proficient in MS Office Suite; SAP experience a plus; familiar with a variety of sales and marketing concepts, practices and procedures; must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment. Salary Range: The expected base salary for this NJ based position is $42,000 - $60,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date. Benefits: Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays. Physical requirements: This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our NJ office. Equal Opportunity Employment: Providing "equal employment opportunity" is one of the most important people policies of Cosette Pharmaceuticals, Inc. Our goal is to do all that we realistically can to provide genuine equal employment opportunity to applicants and employees in all phases of our operation. It is the policy of this Company that there shall be no discrimination with respect to employment, or any of the terms and conditions of employment, because of an individual's race, creed, religion, color, national origin, citizenship, ancestry, age, gender identity or expression, affectional or sexual orientation, marital status, domestic partnership, familial status, atypical hereditary cellular or blood trait, disability (including AIDS and HIV infection), genetic information, liability for service in the United States armed forces or any other legally protected status. The Company is dedicated to ensuring that all employment decisions are in accordance with these principles of equal employment opportunity.