Operations Manager- Service/Repair

2 weeks ago

Phoenix, United States TK Elevator Full time
The first 3 letters in workplace safety are Y-O-UTK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Pheonix, AZ.
Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:
  • Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
  • Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
  • Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
  • Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
  • Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
  • Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
  • Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
  • Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
  • Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
  • Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
  • Performs other duties as may be assigned.
EDUCATION & EXPERIENCE:
  • Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
  • Requires a valid driver's license and a satisfactory Motor Vehicles Report.
  • Thorough knowledge of the elevator industry and general management methods within the elevator industry
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

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