Service Advisor

4 weeks ago

Phoenix, United States Half Price Auto Repair Full time
Join Our Team at Half Price Auto Repair & Performance

Are you passionate about delivering exceptional customer service in the automotive industry? Look no further Half Price Auto Repair & Performance is on the lookout for dynamic and dedicated individuals to join our team. As a leading name in the automotive repair and performance sector, we take pride in offering top-notch services at unbeatable prices. If you're enthusiastic, customer-focused, and thrive in a fast-paced environment, we invite you to be a part of our family. Join us in providing stellar service to our valued customers while enjoying the satisfaction of being part of a team that excels at delivering quality automotive solutions at half the price

Responsibilities Customer Interaction
  • Greet customers warmly and assess their service needs.
  • Act as a knowledgeable point of contact, providing information on available services and explaining repair recommendations.
  • Maintain strong communication throughout the service process, updating customers on the status of their vehicles.
Service Consultation
  • Conduct thorough vehicle inspections to identify and document service requirements.
  • Consult with customers to gather information on vehicle issues and provide accurate service estimates.
  • Prioritize and communicate recommended repairs based on urgency and customer needs.
Scheduling and Coordination

  • Efficiently schedule service appointments and manage service bay workflow.

  • Coordinate with the service team to ensure timely completion of repairs.

  • Monitor and communicate any changes in the service timeline to customers.

Documentation and Record Keeping
  • Accurately document customer information, service requests, and vehicle details.
  • Prepare and present service quotes, ensuring transparency in pricing.
  • Maintain organized and detailed records of customer interactions and service transactions.
Customer Satisfaction
  • Strive to exceed customer expectations by delivering outstanding service.
  • Address customer concerns or questions promptly and professionally.
  • Collaborate with the service team to resolve any issues and ensure overall customer satisfaction.
Qualifications
  • Excellent interpersonal and communication skills.
  • Ability to build rapport with customers and provide a positive service experience.
  • Basic understanding of automotive systems and repairs.
  • Willingness to continuously learn and stay updated on industry trends.
  • Strong multitasking and organizational abilities to manage a fast-paced service environment.
  • Computer Proficiency: Familiarity with service management software and basic computer skills.
  • Ability to work collaboratively with service technicians and other team members.
Benefits
  • Competitive salary, ongoing training opportunities, and a supportive work environment

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