Current jobs related to Technical Customer Service Representative - San Jose - PSG, a Dover company
-
Technical Service Representative
2 weeks ago
San Francisco, California, United States Intelligent Technical Solutions Full timeJob Description:Intelligent Technical Solutions is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients. Your excellent customer service skills and attention to detail will be essential in resolving technical issues and...
-
Customer Service Representative
3 weeks ago
San Jose, California, United States Enterprise Holdings Full timeJob SummaryEnterprise Holdings is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental experience, and upholding the highest standards of quality and customer...
-
Customer Service Representative
3 weeks ago
San Jose, California, United States Enterprise Holdings Full timeJob SummaryEnterprise Holdings is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental experience, and upholding the highest standards of quality and customer...
-
Customer Service Representative
3 months ago
San Jose, United States Pool Full timeThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Sales, Business Partner, Retail
-
Customer Service Representative
6 days ago
San Jose, California, United States Boudin Bakeries Full timeCustomer Service Representative Job Description At Boudin Bakeries, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for our guests, you'll be responsible for creating an exceptional service experience. Responsibilities: * Provide top-notch service to our customers, ensuring their needs are met and...
-
Customer Service Representative
6 days ago
San Jose, California, United States Boudin Bakeries Full timeCustomer Service Representative Job Description At Boudin Bakeries, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for our guests, you'll be responsible for creating an exceptional service experience. Responsibilities: * Provide top-notch service to our customers, ensuring their needs are met and...
-
Customer Service Representative
2 months ago
San Jose, United States Medical Professionals Full timeWe are looking for an upbeat, dynamic, and friendly Customer Service Representative to join us. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity fo Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Customer Service Representative
6 hours ago
San Jose, California, United States Domino's Franchise Full timeCustomer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Franchise in San Jose, CA.Key Responsibilities:Provide exceptional customer service skills to ensure customer satisfaction.Work well under pressure in a fast-paced environment.Communicate effectively with customers and...
-
Customer Service Representative
7 days ago
San Jose, California, United States San Jose Water Company Full time{"title": "Customer Service Representative", "description": "Job SummarySan Jose Water Company is seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, handling customer inquiries, and resolving issues in a timely and...
-
Customer Service Representative
7 days ago
San Jose, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. The ideal candidate will possess excellent customer service skills, the ability to work well under pressure, and a sense of urgency to do their job well in a fast-paced environment. The Customer Service Representative will be responsible for communicating with customers and...
-
Technical Customer Service Director
1 day ago
San Jose, California, United States RadiSys Full timeJob Title: Technical Customer Service ManagerMimosa, a subsidiary of Radisys, is seeking an experienced Order Management/Sales Support Specialist to manage customer accounts, process sales orders, and provide related support activities. This role supports a global organization, requiring flexible work schedules and consideration of time constraints.Job...
-
Customer Service Representative TEMP
7 days ago
San Jose, United States Connecticut Water Full timeJob Title Customer Service Representative TEMP | Requisition ID req642 Type of Employment Temporary Employee | Job Openings 0Compensation Range 0.00 - 0.00 | Compensation Type Hourly Wage Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one...
-
Customer Service Representative TEMP
3 months ago
San Jose, United States Connecticut Water Full timeJob Title Customer Service Representative TEMP | Requisition ID req642 Type of Employment Temporary Employee | Job Openings 0Compensation Range 0.00 - 0.00 | Compensation Type Hourly Wage Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the...
-
Customer Service Representative
2 weeks ago
San Jose, California, United States Domino's Franchise Full timeJob OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service through...
-
Customer Service Representative
1 week ago
San Jose, California, United States Connecticut Water Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional...
-
Customer Service Representative
1 week ago
San Jose, California, United States Pep Boys Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
6 days ago
San Jose, California, United States U-Haul Full timeCustomer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
1 week ago
San Jose, California, United States Porven LTD Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Porven LTD. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and ensuring that all customer needs are met.Key ResponsibilitiesRespond to...
-
Customer Service Representative
1 day ago
San Jose, California, United States Connecticut Water Full timeJob TitleCustomer Service Representative TEMPJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative TEMP to join our team at San Jose Water Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a...
-
Customer Service Representative
3 months ago
San Jose, United States Bellowsservice Full time**Customer Service Representative** * San Jose, CA * Full-Time * Administration * Customer Service Representative Bellows Plumbing, Heating, & Air is looking for a highly motivated, enthusiastic Customer Service Representative (CSR). Primary responsibilities include answering the phone, booking service calls, and making follow up calls to customers. CSR...
Technical Customer Service Representative
4 months ago
**onsite position**
Position Summary:
This position is part of the Inside Sales and Customer Service team covering PSG Biotech Products and provides cross-functional support to other departments.
Essential Duties and Responsibilities:
- Execution of order management from inbound inquiry through shipment.
- Includes but is not limited to inbound Sales call conversion to leads and orders through effective communications, costing requests, order processing, order tracking, expediting, and providing shipment information all utilizing CRM, ERP, customer portals, and other standard business systems.
- Field customer inquiries, determine if inquiries are qualified for direct sales, and manage referrals to distribution if necessary.
- Understand and communicate to customers PSG terms & conditions and other sales policies.
- Provide support to Outside Sales Leaders and Management.
- Provide timely order status communications to customers and internally on expedited requests.
- Act as point person for issue management by coordinating and consulting with internal resources ensuring timely and effective issue resolution. Escalate issues as required to ensure commitments are met.
- Monitor and communicate assigned account ER status for critical projects elevating as appropriate if issues arise.
- Effectively communicate technical product specifications to customers/distributor partners as well as communicate customer expectations to internal and external stakeholders.
- Cross-departmental collaboration to ensure exceptional customer experience throughout the entire quote-to-cash process.
- Ensures all pre and post-export documentation is completed and properly filed per PSGs export policies.
- Performs customer audits and other Dover/PSG compliance-related tasks as required.
- Follow all PSG policies, including safety policies.
- All other duties assigned.
Qualifications / Requirements:
- A bachelors degree in science, or a related technical field is preferred. Equivalent industry experience will also be considered.
- Proficient computer skills and working knowledge of MS Office.
- Working knowledge of CRMs
- Strong written and oral communication skills.
- Ability to work independently as well as within a cross-functional team.
- Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high attention to detail.
- Must be able to treat highly confidential information with the utmost integrity.
- Ability to build and manage collaborative relationships.
Desired Characteristics:
- Well-organized and efficient in approaching tasks.
- Ability to perform in a dynamic environment.