Intake Specialist I

5 days ago

Las Vegas, United States FREEDOM CARE , LLC Full time

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients:Here For You (An attitude of service, empathy, and availability)Own It (Drive and ownership)Do the Right Thing (High integrity)Be Positive (Great attitude and a can-do positive approach to challenges)Join our team and make a positive impact on the lives of others We are looking for an Intake Specialist I for our team in Las Vegas, Nevada.This is a hybrid role with a required commute of 2-3 days per week our Las Vegas, NV office.Department & Position Overview:People on our team all possess a real passion for helping people, which is one of our company's core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.Every Day You Will:Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare. Provides necessary documentation and requirements with Nevada Medicaid, patients' insurance and the Patient's Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance. Provide high-level customer service through one-call resolution, as measured by "no need for additional follow up" demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor. Consistently meets monthly performance metrics of starting patients on Care and call handlingBe the initial point-of-contact for calls from prospective clients, caregivers or pending enrolleesManage a high open caseload until the enrollment process is completeConsistently meet monthly completed starts of careProvide exceptional customer service and positive experience for potential patients/caregiversRegular communication with a variety of health plans regarding patient benefits and authorizationsNavigate multiple systems and portals to determine eligibility and obtain authorizationIdeal Candidate Will Possess:Must be able to commute into Las Vegas, NV office 3 times a week (Mondays, Tuesdays and a third day), this is a hybrid roleExperience in high-volume inbound and outbound call environmentMotivated to help patients/caregivers with the drive to exceed open case targets and metricsMust have poise and patience when dealing with clientsExcellent written and verbal skills; ability to comfortably resolve issues over the telephoneComputer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues Keen attention detail, metrics driven, excellent time management skillsHigh empathy and collaborative team playerFlexibility and openness, as the role and responsibilities may change and/or evolve as we growNice-to-Haves:2+ years of relevant experience in a similar position is preferredSalesforce experience 2+ years of customer service experience Bilingual in Spanish, or other languages desiredWhy work at FreedomCare?We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on othersAt FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.#INDHVAt FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.Salary Range$16-$20 USD

  • Legal Intake Verification Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Tort Intake Professionals Full time

    Job OverviewAs a Legal Intake Verification Specialist at Tort Intake Professionals, you will play a crucial role in ensuring the accuracy and completeness of client case profiles. Your primary responsibility will be to meticulously verify information, ensuring that all details are correct and up-to-date.Key duties include reviewing and verifying client...

  • Intake Specialist

    4 months ago

    Las Vegas, United States NAQVI Injury Full time

    Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning team.The FirmNaqvi Injury Law is a personal injury law firm that has built a reputation for providing top-notch customer service. The Naqvi team is committed to the highest standards of professionalism and integrity, and the firm has been voted Best of Las Vegas Gold 11...

  • Intake Specialist

    5 months ago

    Las Vegas, United States NAQVI Injury Full time

    Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning team. The Firm Naqvi Injury Law is a personal injury law firm that has built a reputation for providing top-notch customer service. The Naqvi team is committed to the highest standards of professionalism and integrity, and the firm has been voted Best of Las Vegas Gold 11...

  • Junior Supervisor

    2 months ago

    Las Vegas, United States Tort Intake Professionals Full time

    About Us:We are a Nationwide Legal Intake Center, partnering with renowned law firms across the country to manage the intake process for Mass Tort lawsuits, medical malpractice, police brutality, and discrimination cases. Our intake agents handle a high volume of calls to potential clients who have expressed interest in joining a mass tort lawsuit. The...

  • Intake Specialist

    2 months ago

    Las Vegas, United States Richard Harris Law Firm Full time

    The Intake Specialist is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service. The position entails answering calls and meeting with prospective clients to gather pertinent details, laying the foundation of their case. A successful Intake Specialist is...

  • Intake Specialist

    3 months ago

    Las Vegas, United States Richard Harris Law Firm Full time

    The Intake Specialist is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service. The position entails answering calls and meeting with prospective clients to gather pertinent details, laying the foundation of their case. A successful Intake Specialist is...

  • Bilingual Legal Intake Specialist

    4 weeks ago

    Las Vegas, United States Jerez Law, PLLC Full time

    DescriptionOur rapidly growing law practice is seeking a full-time Legal Intake Specialist to join our team! You'll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We'll provide the training and resources to help you...

  • Bilingual Legal Intake Specialist

    4 weeks ago

    Las Vegas, United States Jerez Law, PLLC Full time

    Description Our rapidly growing law practice is seeking a full-time Legal Intake Specialist to join our team! You'll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We'll provide the training and resources to help you...

  • Senior Client Intake Specialist

    4 months ago

    Las Vegas, United States The Matian Firm, APC Full time

    Our Las Vegas office is looking to hire an experienced Senior Client Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case...

  • Senior Client Intake Specialist

    5 months ago

    Las Vegas, United States The Matian Firm, APC Full time

    Our Las Vegas office is looking to hire an experienced Senior Client Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case...

  • Customer Service Specialist I

    3 months ago

    Las Vegas, United States Everi Holdings Inc. Full time

    Everi is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and emai Customer Service, Customer Service Specialist, Specialist, Technical Support, Retail

  • Bilingual Legal Intake Coordinator

    4 weeks ago

    Las Vegas, Nevada, United States Jerez Law, PLLC Full time

    Job OverviewJerez Law, PLLC is seeking a highly skilled Bilingual Legal Intake Specialist to join our team. As a key member of our team, you will be responsible for surveying prospective clients, empathizing with them on the details of their cases, and managing new client onboarding and data entry.Key ResponsibilitiesScreen incoming potential client phone...

  • RN Coordinator Intake IPF PRN

    2 weeks ago

    Las Vegas, United States Southern Hills Hospital and Medical Center Full time

    Description Hourly Wage Estimate: $38.80 - $58.19 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • RN Coordinator Intake IPF PRN

    2 weeks ago

    Las Vegas, United States Southern Hills Hospital and Medical Center Full time

    Description Hourly Wage Estimate: $38.80 - $58.19 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Patient Intake Coordinator Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Serenity Healthcare Full time

    Job OverviewSerenity Healthcare is seeking a highly skilled Patient Intake Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesProvide compassionate and empathetic support to patients and their families.Gather and review patient information to...

  • IT Support Specialist I

    4 weeks ago

    Las Vegas, Nevada, United States Unavailable Full time

    Job SummaryMission Support and Test Services, LLC (MSTS) is seeking a skilled IT Support Specialist I to join our Service Desk team. The successful candidate will be responsible for providing end-user desktop and service desk support, including installation, operation, maintenance, troubleshooting, and repairing of equipment hardware and software throughout...

  • IT Support Specialist I

    3 weeks ago

    Las Vegas, Nevada, United States Unavailable Full time

    Job SummaryMission Support and Test Services, LLC (MSTS) is seeking a skilled IT Support Specialist I to join our Service Desk team. The successful candidate will be responsible for providing end-user desktop and service desk support, including installation, operation, maintenance, troubleshooting, and repairing of equipment hardware and software throughout...

  • IT Support Specialist I

    4 weeks ago

    Las Vegas, Nevada, United States Unavailable Full time

    Job SummaryMission Support and Test Services, LLC (MSTS) is seeking a skilled IT Support Specialist I to join our Service Desk team. As a key member of our team, you will be responsible for providing end-user desktop and service desk support, including installation, operation, maintenance, troubleshooting, and repair of equipment hardware and software.Key...

  • Intake Registered Nurse

    4 weeks ago

    Las Cruces, New Mexico, United States Universal Health Services Full time

    Job SummaryThe Intake Registered Nurse (RN) plays a critical role in the admission process at Mesilla Valley Hospital, a 120-bed facility providing quality behavioral healthcare and substance abuse treatment. As a key member of the treatment team, the RN Intake Specialist is responsible for screening potential admissions, determining an appropriate level of...

  • Inventory Management Specialist

    3 weeks ago

    Las Vegas, Nevada, United States Brady Industries Full time

    Job SummaryBrady Industries is seeking an experienced Inventory Management Specialist to partner with our supply chain, transportation, and sales teams to achieve optimal customer satisfaction and financial performance. The ideal candidate will have a minimum of two years of experience in inventory management or purchasing, with strong verbal and written...