Product and Customer Support Manager

2 weeks ago


Mesquite, United States Lorenz Engineering, a division of The Salem Group Full time

Job Title: Product and Customer Support Manager


Primary Purpose:

The Product and Customer Support Manager is responsible for leading the post-sale product support functions for our clients. This role coordinates both outsourced and internal customer service contact centers, as well as technical, warranty, parts, and accessory support teams. You will be responsible for providing analysis and summarized reporting of customer reviews, call center interactions, and warranty issues. This integral role helps ensure all products and brands maintain a Best-In-Class reputation and meet customer expectations.


Duties and Responsibilities:

  • Manage the analysis and summarized reporting of customer data.
  • Lead and manage the creation of supporting content for parts and accessories through the Product Support team.
  • Manage the creation and updating of illustrated parts lists and related service parts and kits.
  • Manage customer/channel-specific service parts price files.
  • Utilize daily parts and accessory sales reports to assist in timely customer shipments.


Qualifications:

  • 5+ years of supervisory experience in product support, with contact center experience, working with a manufacturer.
  • Proven ability to analyze data and implement process improvement initiatives.
  • Experience in the Outdoor Power Equipment or Durable Goods Industries is a plus.


Education/Certification:

  • Bachelor’s degree in business management is preferred, but equivalent combinations of education and experience will be considered.


Management Responsibilities:

  • Oversee a team of 6 to 7 direct reports.



  • Mesquite, United States Lorenz Engineering, a division of The Salem Group Full time

    Job Title: Product and Customer Support ManagerPrimary Purpose:The Product and Customer Support Manager is responsible for leading the post-sale product support functions for our clients. This role coordinates both outsourced and internal customer service contact centers, as well as technical, warranty, parts, and accessory support teams. You will be...


  • Mesquite, United States Lorenz Engineering, a division of The Salem Group Full time

    Job Title: Product and Customer Support ManagerPrimary Purpose:The Product and Customer Support Manager is responsible for leading the post-sale product support functions for our clients. This role coordinates both outsourced and internal customer service contact centers, as well as technical, warranty, parts, and accessory support teams. You will be...


  • Mesquite, United States LHH Full time

    Are you ready to make a significant impact in a dynamic consumer goods manufacturing environment? Our client, a leader in outdoor power equipment is seeking a passionate and results-driven Customer Support and Product Manager to join their team in Mesquite, TX. This is your opportunity to be at the forefront of customer satisfaction and product support,...


  • Mesquite, United States LHH Full time

    Are you ready to make a significant impact in a dynamic consumer goods manufacturing environment? Our client, a leader in outdoor power equipment is seeking a passionate and results-driven Customer Support and Product Manager to join their team in Mesquite, TX. This is your opportunity to be at the forefront of customer satisfaction and product support,...


  • Mesquite, United States LHH Full time

    Are you ready to make a significant impact in a dynamic consumer goods manufacturing environment? Our client, a leader in outdoor power equipment is seeking a passionate and results-driven Customer Support and Product Manager to join their team in Mesquite, TX. This is your opportunity to be at the forefront of customer satisfaction and product support,...


  • Mesquite, United States LHH Full time

    Are you ready to make a significant impact in a dynamic consumer goods manufacturing environment? Our client, a leader in outdoor power equipment is seeking a passionate and results-driven Customer Support and Product Manager to join their team in Mesquite, TX. This is your opportunity to be at the forefront of customer satisfaction and product support,...


  • Mesquite, United States LHH Full time

    Are you ready to make a significant impact in a dynamic consumer goods manufacturing environment? Our client, a leader in outdoor power equipment is seeking a passionate and results-driven Customer Support and Product Manager to join their team in Mesquite, TX. This is your opportunity to be at the forefront of customer satisfaction and product support,...


  • Mesquite, United States Trova Advisory Group Full time

    Product and Customer Support Manager, Mesquite, TexasDuties and Responsibilities: Oversee the analysis and concise reporting of customer data.Direct the development of supplemental content for components and accessories via the Product Support team.Supervise the generation and maintenance of illustrated parts lists along with their associated service...


  • Mesquite, United States Trova Advisory Group Full time

    Product and Customer Support Manager, Mesquite, TexasDuties and Responsibilities: Oversee the analysis and concise reporting of customer data.Direct the development of supplemental content for components and accessories via the Product Support team.Supervise the generation and maintenance of illustrated parts lists along with their associated service...


  • Mesquite, United States Trova Advisory Group Full time

    Product and Customer Support Manager, Mesquite, TexasDuties and Responsibilities: Oversee the analysis and concise reporting of customer data.Direct the development of supplemental content for components and accessories via the Product Support team.Supervise the generation and maintenance of illustrated parts lists along with their associated service...


  • Mesquite, United States Trova Advisory Group Full time

    Product and Customer Support Manager, Mesquite, TexasDuties and Responsibilities: Oversee the analysis and concise reporting of customer data.Direct the development of supplemental content for components and accessories via the Product Support team.Supervise the generation and maintenance of illustrated parts lists along with their associated service...

  • Production Manager

    1 week ago


    Mesquite, United States CSI Solar - USA Full time

    Job DescriptionJob DescriptionAt Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in...

  • Production Manager

    3 weeks ago


    Mesquite, United States Canadian Solar Full time

    DescriptionJob Description - Canadian Solar Solutions Inc. Canadian Solar Inc. is one of the world's largest solar modular producers. As a leading vertically integrated provider of ingots, wafers, solar cells, solar modules, solar power systems and specialized solar products, Canadian Solar delivers uncompromising value to its customers across the...

  • Production Manager

    3 weeks ago


    Mesquite, United States Canadian Solar Full time

    Description Job Description - Canadian Solar Solutions Inc. Canadian Solar Inc. is one of the world's largest solar modular producers. As a leading vertically integrated provider of ingots, wafers, solar cells, solar modules, solar power systems and specialized solar products, Canadian Solar delivers uncompromising value to its customers across the globe....

  • Production Manager

    2 weeks ago


    Mesquite, United States FNA Group Full time

    SUMMARY: FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA...

  • Production Manager

    3 weeks ago


    Mesquite, United States FNA Group Full time

    SUMMARY: FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA...

  • Production Manager

    3 weeks ago


    Mesquite, United States FNA Group Full time

    Job DescriptionJob DescriptionSUMMARY: FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens...

  • Production Manager

    2 weeks ago


    Mesquite, United States FNA Group Full time

    Job DescriptionJob DescriptionSUMMARY: FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens...


  • Mesquite, United States Trova Advisory Group Full time

    Position Overview: We are looking for an experienced Industrial Production Manager with a strong background in fabrication or assembly. The ideal candidate will be responsible for overseeing the production process, ensuring efficient and effective manufacturing operations, and maintaining high-quality standards. This role demands exceptional leadership...


  • Mesquite, United States Trova Advisory Group Full time

    Position Overview: We are looking for an experienced Industrial Production Manager with a strong background in fabrication or assembly. The ideal candidate will be responsible for overseeing the production process, ensuring efficient and effective manufacturing operations, and maintaining high-quality standards. This role demands exceptional leadership...