Guest Services Agent
2 months ago
The Doubletree by Hilton Campbell - Pruneyard Plaza is looking for a Part Time Guest Services Agentto join the team
The Guest Services Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, concierge duties, follow procedures for safe food production, assembly, and presentation. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Hourly Rate: $18.40
Essential Job Functions:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming (per brand standards).
- Maintain regular attendance in compliance with the hotel's scheduling will vary according to hotel business levels.
- Always comply with standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor .
- Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
- Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities, and hours of operation.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Clean work areas, equipment, utensils, dishes, and silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Assist management with inventory control and stocking product.
- Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
- Must be 21 years of age or older and be able to work flexible schedule.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
- Sanitize all keys when they are turned in.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
- High School diploma or equivalent required.
-
Guest Services/ Cashier
3 months ago
Campbell, United States Starbird - Chicken Coup, LLC Full timeWhy Work at Starbird? Our employees are the lifeblood of our organization. We make sure that each person is given the training and tools to be the best they can be and we believe in promoting from within our organization. Essentials of the job:Hospit Guest Service, Cashier, Guest, Restaurant, Retail
-
Guest Service Team Member
3 months ago
Campbell, United States Wingstop Full timeWingstop - 3155 S Bascom Ave Ste D - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
-
Restaurant Guest Service Professional
3 weeks ago
Campbell, California, United States Wingstop Full timeJob DescriptionWe are looking for a talented and enthusiastic Restaurant Guest Service Professional to join our team at Wingstop. As a key member of our staff, you will be responsible for delivering exceptional customer service by greeting and interacting with guests, taking orders, and delivering food and beverages in a timely manner.Key...
-
Guest Services/ Cashier
4 weeks ago
Campbell, United States Starbird Chicken Full timeDescription Why Work at Starbird? Our employees are the lifeblood of our organization. We make sure that each person is given the training and tools to be the best they can be and we believe in promoting from within our organization. Essentials of the job: Hospitality is a key component in this position, so you should be comfortable with listening to and...
-
Front Desk Agent
3 months ago
Campbell, United States Residence Inn San Jose Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Experience Coordinator
7 days ago
Campbell, California, United States Quorum Hotels Full timePromote Exceptional Guest Experiences as a Guest Experience CoordinatorWe are looking for a skilled and enthusiastic individual to join our team as a Guest Experience Coordinator. In this role, you will work closely with our front desk team to ensure that every guest receives exceptional service from arrival to departure.Key responsibilities of the Guest...
-
Guest Experience Specialist
1 week ago
Campbell, California, United States Rock Bottom Restaurant & Brewery Full timeServer Opportunity at Rock Bottom Restaurant & BreweryWe are seeking a skilled and experienced Food Server to join our team at Rock Bottom Restaurant & Brewery. As a key member of our front-of-house staff, you will be responsible for providing exceptional dining experiences for our guests and ensuring they have a memorable and enjoyable time at our...
-
Guest Experience Representative
3 weeks ago
Campbell, California, United States Wingstop Full timeAre you a people person looking for a rewarding role in the food industry? Look no further than Wingstop! As a Guest Experience Representative, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.About WingstopWingstop is a rapidly growing chain of restaurants serving up delicious chicken...
-
Customer Service Coordinator
3 weeks ago
Campbell, California, United States Residence Inn San Jose Full timeAbout the PositionThis is an excellent opportunity to join our team at Residence Inn San Jose as a Front Desk Agent. In this role, you will be responsible for delivering exceptional guest experiences, managing front desk operations, and contributing to a positive and efficient work environment.Main ResponsibilitiesGuest Communication: Respond to guest...
-
Guest Experience Host
7 days ago
Campbell, California, United States Pacific Catch Full timeAbout Pacific CatchAt Pacific Catch, we strive to attract, nurture, and retain exceptional individuals who embody our Core Values, Hospitality Standards, and Team Member Standards. We believe that our success is directly related to the quality and dedication of our people.We are committed to offering an extraordinary opportunity for personal and professional...
-
Licensed Real Estate Agent Wanted
2 weeks ago
Campbell, California, United States Frank Crandall Realty LLC Full timeThis is an exciting opportunity for ambitious agents to join Frank Crandall Realty LLC and contribute to our team's success. As a Licensed Real Estate Agent, you'll have the chance to earn $100,000 commission based and enjoy a flexible schedule.We offer a comprehensive training program, excellent marketing tools, and extensive back-office support. Our team...
-
P&C Insurance Sales Agent
4 weeks ago
Campbell, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period Benefits Medical, Dental, Vision, wellness program and more Paid Holidays Paid Time Off Team Members accrue paid...
-
Night Auditor
7 months ago
Campbell, United States Larkspur Landing Campbell Full timeOverview: Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager Essential Job Functions Perform bookkeeping...
-
Sales & Customer Service Associate
6 months ago
Campbell, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Campbell- 1875 S Bascom Ave #650, Campbell, CA 95008 Do you have a passion for helping others? At the Massage Envy Campbell franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...
-
Bar Service Professional
7 days ago
Campbell, California, United States Rock Bottom Restaurant & Brewery Full timeWe are seeking a skilled Mixology Expert to join our team at Rock Bottom Restaurant & Brewery. As a Bartender, you will be responsible for delivering exceptional guest service in the bar area and contributing to the restaurant's success.Job DescriptionAs a key member of our team, your role will involve:Delivering genuine hospitality while efficiently...
-
Customer Service Representative
3 weeks ago
Campbell, California, United States Pacific Catch Full timePacific Catch is a dynamic and fast-paced restaurant company that prides itself on delivering exceptional service and unforgettable experiences for our guests. We are seeking a Customer Service Representative to join our team and help us achieve our goal of becoming the leading seafood restaurant chain in the country.About the RoleThis is a part-time, hourly...
-
Hospitality Services Associate
7 days ago
Campbell, California, United States Quorum Hotels Full timeDeliver Outstanding Hospitality as a Hospitality Services AssociateWe are seeking a dedicated and customer-focused individual to join our team as a Hospitality Services Associate. In this role, you will play a vital part in ensuring that every guest feels welcomed and well cared for during their stay.Key responsibilities of the Hospitality Services Associate...
-
Food Service Coordinator
1 week ago
Campbell, California, United States Rock Bottom Restaurant & Brewery Full timeJob DescriptionThis expediter/food preparer role will focus on kitchen efficiency, food presentation, and operating between the back and front of house. You'll work closely with cooks, servers, and other team members to ensure seamless service delivery.Key Responsibilities:Create positive first impressions through efficient table clearing and...
-
Denny's Service Support Associate
7 days ago
Campbell, California, United States Denny Full timeLooking for a new career opportunity in the hospitality industry? As a Service Assistant at Denny's, you'll play a vital role in maintaining our restaurants' high standards of cleanliness and efficiency. Key responsibilities include: Busing and cleaning guest tables to ensure a clean dining environmentMaintaining the dish room, ensuring it is well-organized...
-
Service Assistant
2 months ago
Campbell, United States Denny Full timeDenny's - 2201 S Bascom Ave [Busser / Porter / Cleaner] As a Service Assistant at Denny's, you'll: Play a special role in the overall operation of the restaurant; Bus and clean guest tables; Operate and maintain the dish room; Clean and organize the back of house; Maintain and service restrooms...Hiring Immediately >>