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Customer Service Specialist
2 months ago
Schedule: 9am to 5:30pm
Compensation: $18.86/hr | Weekly Pay + Optional Benefits
Duration: 9 month(s)
Job Summary:
- The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets.
- Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment.
- Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries. Supervision ranges from close to general.
- All duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed:
- Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions.
- Prioritize and problem solve customer issues and concerns.
- Manage customer late lists, moving late jobs through the lab and communicating with customers.
- Perform other duties within the customer service department or other areas as assigned.
- Maintain a clean and organized work environment.
- Observe all company policies, rules, and safety practices.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School education or equivalent preferred.
- At least 1 year of previous related experience and/or training required.
- Telephone/Email Etiquette.
- Active Listening.
- Familiarity with electronic communication methods such as email, instant messaging and chat services.
- Language Ability.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
