Customer Service Representative
2 months ago
We are seeking a motivated and customer focused Customer Service professional to join our dynamic Sales & Customer Service
Essential Functions/Duties:
Receive, process, and expedite customer orders for OEM customers utilizing phone, fax, order entry system, and mail. Interface with warehouses, manufacturing plants, purchasing, credit, marketing, management, and logistics partners on a daily basis.
- Develop and maintain positive customer relationships.
- Understanding of manufacturing and engineering requirements (Will Train)
- Process returns and arrange freight pick up.
- High School diploma or equivalent (GED) required.
- Bachelor of Science or Arts preferred.
- Minimum of two (2) years of related customer service experience required.
- Minimum of two (2) years of industrial experience preferred.
- Excellent customer service skills
- Demonstrated organizational skills
- Professional communication skills
- Ability to service customer needs in a prompt and professional manner.
- High degree of accuracy
- Dependability
- Demonstrated ability to take an analytical approach to problem solving.
- High level of initiative
- Strong ability to multi-task
- Ability to work in a fast-paced, demanding environment
- Technical skills a plus
- Must have a desire to learn
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