Customer Service Representative

3 weeks ago


Fort Wayne, Indiana, United States Fort Wayne Full time

About the Role: We are seeking a highly skilled Customer Service Representative to join our team at Fort Wayne Airport. As a Shuttle Operator and Customer Assistant, you will be responsible for providing exceptional customer service to our passengers.

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  • Salary: $40,000 - $55,000 per year, depending on experience
  • Responsibilities:
  1. Operate shuttle vehicle escorting customers to and from the terminal building
  2. Monitor shuttle request forms and cell phone for arriving passenger needs
  3. Assist wheelchair passengers to the airline ticket counter and from the security exit to their vehicle
  4. Jump start vehicles and pump-up tires upon request
  5. Transport baggage for passengers
  6. Answer questions from passengers and drivers
  7. Maintain required records and submit reports of the number of passengers assisted
  8. Assist in maintaining cleanliness of terminal area and shuttle vehicle
  9. Report any unusual incidents or concerns to management



Requirements:

  • High school equivalent education with six months to one year of work experience in customer service
  • Basic computer operations experience, including email
  • Possess and maintain a valid driver's license
  • Pass a pre-hire drug screen and random alcohol and drug test
  • Pass federal fingerprint-based criminal history background check
  • Available for recall during non-duty hours for emergencies, snow removal, or other required duties


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