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Service Specialist
1 month ago
In this Role, Your Responsibilities Will Be: Customer Relations - ensure understanding, managing and satisfying each requirement or expectation from customers or company's stakeholders through remote communication or site visits. Quote-to-Order Execution - take ownership of the assigned Technical and Commercial Proposal and Order Booking scope delivery within Emerson Systems & Software Lifecycle Services portfolio, following the standard process; ensure the innovative and cost-effective solutions are proposed; proactively apply methodologies, resources and techniques for minimizing the execution cost, while maintaining the requisite schedule and quality; ensure stakeholders are proactively informed on the status or any challenges. Knowledge Sharing - acquire, maintain, and actively share knowledge and experience with the team and the more comprehensive organization; support on-the-job development of other Service Specialists. Take other responsibilities or tasks , including those related to Ethics and Information Security policies within the skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements. Who You Are: You provide timely and helpful information to individuals across the organization. You build and deliver solutions that meet customer expectations. You persist in accomplishing objectives despite obstacles and setbacks. You can champion an idea or position despite dissent or political risk. You learn quickly when facing new situations. You stage activities with relevant milestones and schedules. You understand that different situations may call for different approaches. You follow through on commitments. For This Role, You Will Need: Bachelor's degree, preferably in Engineering field; Proficiency in English with a second European language preferred (written and verbal) and excellent communication skills; Preferred Qualifications that Set You Apart: Experience in commercial and sales support activities. Experience in the process automation field for various industries. Project management/coordination skills. Our Offer To You: We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us. #J-18808-Ljbffr
