Contact Center Support Operator I
2 months ago
Answers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfers to appropriate destination. Answers and processes after hour patient and emergency internal calls to physicians using prescribed protocols and procedures.This is a remote position but it does require training for 1 - 2 weeks on site in Beachwood, OH. All qualified applicants must be in the Cleveland, OH areaResponsibilities:Answer inbound calls, search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.Navigate through the QGenda on-call system to identify on-call provider. Process on-call via alpha page or phone call to the provider with patient detailsProcess special protocols for Main Campus including Shock team, LVAD, Patients Plus, Transplant and Ortho reconstruction hotline.Handles calls for multiple hospital sites including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital.Offer special assistance to person who are unable to dial or who are in emergency situations; provide relay service for hearing impaired callers.Answer routine questions and provide information to the public about the organization using electronic database and other tools and reference materials. Call types and questions can vary based on a variety of factors (seasonal changes, marketing campaigns, new medical studies, etc.).Perform various data entry tasks, such as updating application database, phone directories and other electronic reference emergency situations may answer internal medical emergency calls as a backup to maintain business continuity. Medical Emergencies will be processed and dispatched following prescribed protocols established by Critical Care Response Committee.Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.Other duties as assigned.Education:High School Diploma or GED required.Languages:EnglishCertifications:Emergency Medical Dispatch (EMD) certification plexity of Work:Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Stress: The ability to handle stressful situations and function under pressure with minimal munication: Ability to handle high volume of calls and adjust based on the individual needs, consistently displaying strong customer service skills and empathyTechnology: The ability to use computers and navigate across different computer systems. Ability to process information accurately using various electronic forms and following established protocols.Work Experience:A Minimum of 1 year of call or contact center or telephone operator experience.Or 2 years of customer service experience.Experience in Health care or a related field preferred.Physical Requirements:Sitting for long periods of time along with repetitive keyboard and telephone work.Personal Protective Equipment:Follows standard precautions using personal protective equipment.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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Contact Center Support Operator II
4 weeks ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and...
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Contact Support Operator I
4 weeks ago
Cleveland, United States Cleveland Clinic Full timeThis position does require qualified applicants to reside in the Cleveland, OH area as training will be on siteAnswers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfers to appropriate destination. Answers and processes after hour patient and emergency internal calls to...
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Call Center Support Operator I
2 months ago
Cleveland, United States Cleveland Clinic Full timeQualified candidates must reside in the Cleveland, Ohio areaJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless...
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Member Contact Center Representative
3 weeks ago
Cleveland, United States Firefighters Community Credit Union Full time $20 - $21Job DescriptionJob DescriptionOur OpportunityWe're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Who We AreAt Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves...
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Sleep Contact Center, CSR
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Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...
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Cleveland, United States Americorps Full timeCJFS Eligibility Contact Center Research and Strategy VISTA Cuyahoga Job and Family Services (CJFS) connects residents with public benefits and work supports to help individuals and families on their journey to self-sufficiency. CJFS is tasked with determining eligibility and case management of five core benefit programs and workforce initiatives:...
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Member Contact Center Representative
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Cleveland, United States Firefighters Community Credit Union Full timeOur Opportunity We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Who We Are At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family...
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Research and Strategy Coordinator
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Cleveland, Ohio, United States Americorps Full timeAbout the RoleThe CJFS Eligibility Contact Center Research and Strategy VISTA will play a crucial role in enhancing public benefits service delivery to Cuyahoga County through the Eligibility Contact Center operations and other access options.Key ResponsibilitiesConduct research and analysis of other contact center operations to identify best practices and...
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Contact Center Specialist, Case Management
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Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...
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Contact Center Specialist, Case Management
3 weeks ago
Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company...
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Call Center Support Operator II
3 weeks ago
Cleveland, United States The Cleveland Clinic Full timeJob Details. Call Center Support Operator II Join Cleveland Clinics Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized Operator, Call Center, Support, Customer Service, Caregiver, Medical
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Sleep Contact Center Team Lead
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Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...
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Call Center Support Operator
2 months ago
Cleveland, United States Cleveland Clinic Full timeQualified applicants must be in the Cleveland, OH are as training is required on site. Answers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfers to appropriate destination. Answers and processes after hour patient and emergency internal calls to physicians using prescribed...
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IT Support Specialist I
2 weeks ago
Cleveland, Ohio, United States JOANN Stores Full timeSUMMARY The IT Support Specialist will become a vital member of a team of technology professionals, acting as the primary point of contact for first-level support in Operations. This role involves initial troubleshooting, information collection, documentation, and escalation of issues. Daily responsibilities include receiving, logging, and managing inquiries...
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Call Center Support Operator II
2 months ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare...
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IT Support Specialist I
2 weeks ago
Cleveland, Ohio, United States Revenue Group Full timePosition OverviewRole Summary:The IT Support Specialist I plays a crucial role in delivering first-line technical assistance to users. This position is integral to ensuring the smooth operation of IT services within the organization.Key Responsibilities:Provide timely Tier 1 technical support to end-users.Assist with escalated Tier 2 and Tier 3 support as...
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Operations Manager I
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Cleveland, United States The Bail Project Full timeJob DescriptionJob Description:About The Bail Project: The Problem There is no place in the criminal justice system where money more clearly buys justice than bail. People who can’t afford bail remain in jail before trial, while those with money buy their liberty. Tying freedom to financial ability upends the presumption of innocence, tears lives apart,...
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Sportsbook Operations Support Supervisor
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Cleveland, United States JACK Cleveland Casino LLC Full timeJob DescriptionJob DescriptionThe Sportsbook Operations Supervisor at betJACK is responsible for managing the customer support team, enterprise call center, and the online sportsbook's direct marketing efforts. This includes overseeing a team of customer support specialists, posting on betJACK's social media platforms, executing promotion builds,...
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Application Support Specialist I
4 weeks ago
Cleveland, Ohio, United States AmTrust Financial Full timeOverviewReporting to the Director of End User Support, an Application Support Specialist I will ensure the functionality of software applications by providing technical support to users and contributing to the overall success of our technology solutions. As an Application Support Specialist I, you will play a key role in ongoing support of all AmTrust's...
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Operations Customer Service Representative
2 weeks ago
Cleveland, United States The Sherwin-Williams Company Full timeThis position is responsible for providing superior customer service and order management support to external and internal customers and brands through a variety of communication mediums. Responsibilities include, but are not limited to: Facilitate Order to Cash Process Ensure orders are correctly and accurately input via the order review process and...