Desktop Support Technician

3 weeks ago


Morrisville, United States INA Solution Full time

Position: Desktop Support TechnicianLocation: Morrisville, PADuration: 12 months contractResponsibilitiesProvide technical support to employees by troubleshooting hardware and software issuesInstall, configure, and maintain desktops, laptops, printers, and other computer peripheralsRespond to help desk tickets promptly and resolve technical problems efficientlySet up and manage user accounts and profiles in Active DirectoryPerform routine maintenance, upgrades, and patches on computer systemsCollaborate with cross-functional teams to implement and support IT projectsTrain employees on basic computer skills and best practices for using company technologyRequirementsProven experience as a Desktop Support Technician or similar roleProficient in troubleshooting hardware and software problemsExtensive knowledge of Windows and Mac operating systemsFamiliarity with TCP/IP protocols, DNS, DHCP, and VPNStrong understanding of Active Directory and Group Policy ManagementExcellent communication and customer service skillsAbility to work independently and manage multiple tasks simultaneouslyRelevant certifications (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.#J-18808-Ljbffr

by Jobble



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