General Manager
7 days ago
Additional Information Bonus Eligible Job Number 24201108 Job Category Property Leadership Location Courtyard Augusta, 1045 Stevens Creek Road, Augusta, Georgia, United States, 30907 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. JOB SPECIFIC TASKS Managing Property Operations • Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.). • Provides timely, real-time feedback to management and hourly associates on service and operational standards. • Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. • Creates and supports clear lines of responsibility for the management team. • Prepares for QA audits. • Reviews and follows up on property GSS scores and comments. • Acts as a project manager for the execution of capital improvements. • Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. • Manages the implementation of major brand standards. • Delegates responsibilities for operations and projects to appropriate level of associate. Managing Food and Beverage Operations • Monitors Food and Beverage forecasting and par levels. • Provides timely, real-time feedback to management and hourly associates on service and operational standards. • Establishes and leverages local vendor relationships to support food and beverage operational needs. • Ensures bar and kitchen meet standards of quality. • Conducts periodic compliance audits with Back of House associates. • Provides coaching on operations and troubleshooting of technology components. Managing and Sustaining Sales and Marketing Strategy • Works with the Regional Sales office to implement sales strategy for the property. • Works with Market Sales to establish property sales strategy, goals, and action plans. • Identifies and champions creative marketing solutions. • Participates in the property sales review. • Manages relationships with decision makers at top accounts. • Develops innovative means for capturing new streams of revenue. • Interacts with in-house guests to prospect for new sources of business. • Ensures direct sales staff fully utilizes e-tools. • Coaches and reinforces associate selling strategies. • Participates in and hosts customer recognition events. • Monitors sales strategy with RSO to ensure ongoing effectiveness. Managing Profitability • Manages on-property controllable costs associated with operations. • Measures, analyzes, and communicates property performance. • Updates and communicates profit forecasts to associates/managers. • Initiates action to support property revenue and profitability goals. • Reviews Property Distribution Summary and Purchase Detail Reports. Maintaining Revenue Management Goals • Manages the relationship with the revenue management office. • Reviews and works with appropriate revenue management reports. • Balances inventory to ensure same-day sellouts. Managing and conducting Human Resource activities • Leads associates through property changes. • Conducts day-to-day Human Resource transactions. • Completes management training. • Cascades/Delivers training to associates. • Conducts performance review process for associates. • Actively recruits and hires qualified associates. Managing Relationships with Property Stakeholders • Keeps brand leadership team, owners, and above property stakeholders updated on property performance. • Prepares and presents reports for owners and above property leadership. Additional Responsibilities • Manages e-mail and daily paper mail. • Participates in conference calls. The salary range for this position is $84,000 to $117,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, accrued paid time off, life insurance, travel discounts, and more. Benefits and incentive compensation may be subject to eligibility and other requirements. _Marriott International is an equal opportunity employer._ At Courtyard, we’re passionate about better serving the needs of travelers everywhere. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr
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