CRM Analyst
3 weeks ago
The CRM Analyst is primarily responsible for assisting the Rams Sales and Service teams to achieve success through utilization of a well-designed CRM interface and strategic deployment of contacts that increases conversion and retention. The ideal candidate has deep Salesforce knowledge and experience collaborating with Sales and Service teams on lead and retention strategies, has deep experience in customer list management and prioritization, and can enable front-end CRM modifications and best practices through the building of layouts, reports, dashboards as needed. Knowledge of Ticketmaster (Archtics) data is a plus.
Role Responsibilities
:
CRM Administration:
Load/manage sales leads & service lists for a variety of campaigns
Collaborate with business analytics team to strategically prioritize sales and service list management for Salesforce Marketing Cloud campaigns and Sales Cloud Campaigns
Build and maintain custom objects, fields, layouts, validation rules, flexipages, triggers, flows, etc. based on Sales and Service business needs
Develop prioritized customer lists for sales teams and setup associated workflows within contact management systems, including training on contact system software
Own and maintain all CPQ and contracting generation tools within the CRM system
Support other departments (stadium, marketing, ticketing) in list, contact, and campaign management
Support execution and troubleshooting Stadium Seat License (SSL) contract processes and other SSL operations including case management for seat relocations, upgrades, transfers, and name changes
Business Intelligence and Data Management:
Report on Sales/Service team utilization of the CRM system and performance
Drive continuous improvement through measurement and monitoring of KPIs
Create Salesforce Dashboards to help monitor and report on success rates of sales/service campaigns
Upload data to data warehouse from variety of sources and ensure data hygiene - help maintain clean data.
Investigate & escalate data and reporting inconsistencies
Troubleshoot breakdowns in data workflows
Other:
Train Sales/Service reps on CRM system functionality
Complete other duties as assigned
Role Qualifications (Skills/ Experience/Capabilities) :
Bachelor's degree required
2+ years of experience with Salesforce Sales Cloud and Salesforce CPQ / Billing
High degree of proficiency with Microsoft Excel
Ability to design and create analytical dashboards within Salesforce or other visualization tools (e.g. Tableau, Power BI, etc.)
Knowledge of SQL querying in a relational database
Knowledge of Formstack data
Experience in sports industry and familiarity with ticketing service and sales campaigns (e.g. season ticket member renewals) is preferred
Experience with Salesforce Marketing Cloud and automation studio (or similar marketing automation tool) is a plus
Experience with Ticketmaster Archtics data is a plus
Ability to work cross-departmentally to help multiple teams meet retention and sales goals
Excellent communication skills and comfortable presenting with all levels of the organization
Strong time management, interpersonal skills and the ability to multi-task within a fast-paced environment
Ability to work independently and self-prioritize
Positive team player with excellent interpersonal skills
Ability to work flexible hours as needed, including but not limited to evenings, weekends, and holidays
Salary Range:
$68,000/yr. - $75,000/yr.
The Los Angeles Rams are proud to be an Equal Opportunity Employer.
We strive to create a sense of belonging for all employees by fostering a culture of respect and inclusion, empowering everyone to be their true selves.
#J-18808-Ljbffr
-
CRM Analyst
1 month ago
Agoura Hills, California, United States teamworkonline Full timeThe CRM Analyst is primarily responsible for assisting the Rams Sales and Service teams to achieve success through utilization of a well-designed CRM interface and strategic deployment of contacts that increases conversion and retention. The ideal candidate has deep Salesforce knowledge and experience collaborating with Sales and Service teams on lead and...
-
Marketing Operations Analyst
2 weeks ago
Arden Hills, United States Dover Corporation Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Colder Products Company (CPC), a Dover company, is the world’s leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the...
-
Business Analyst
1 month ago
Parsippany-Troy Hills, United States Roehm Full timeWHO WE AREWe are a leading supplier of methacrylate chemistry. As a global company, Röhm employs 3,500 employees across four continents. Our broad product portfolio includes the world-renowned PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®) and its key raw material methyl methacrylate, which we manufacture in a global...
-
Business Analyst
2 days ago
Parsippany-Troy Hills, United States Roehm Full timeWHO WE AREWe are a leading supplier of methacrylate chemistry. As a global company, Röhm employs 3,500 employees across four continents. Our broad product portfolio includes the world-renowned PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®) and its key raw material methyl methacrylate, which we manufacture in a global...
-
Marketing Operations Analyst
1 week ago
Arden Hills, Minnesota, United States Dover Cooperation Full timep /ppbAbout CPC/b/ppColder Products Company (CPC), a Dover company, is the world's leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the innovative coupling and connection technologies from CPC are advancing markets and improving the lives of people across the...
-
Marketing Operations Analyst
1 week ago
Arden Hills, Minnesota, United States CPC Full timeAbout CPCColder Products Company (CPC), a Dover company, is the world's leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the innovative coupling and connection technologies from CPC are advancing markets and improving the lives of people across the world. Founded...
-
Marketing Operations Analyst
1 week ago
Arden Hills, United States CPC Full timeAbout CPC Colder Products Company (CPC), a Dover company, is the world's leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the innovative coupling and connection technologies from CPC are advancing markets and improving the lives of people across the world....
-
Marketing Operations Analyst
2 days ago
Arden Hills, United States CPC Full timeAbout CPC Colder Products Company (CPC), a Dover company, is the world's leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the innovative coupling and connection technologies from CPC are advancing markets and improving the lives of people across the world....
-
Marketing Operations Analyst
1 day ago
Arden Hills, Minnesota, United States CPC Full timeAbout CPCColder Products Company (CPC), a Dover company, is the world's leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the innovative coupling and connection technologies from CPC are advancing markets and improving the lives of people across the world. Founded...
-
Financial Analyst
3 days ago
Beverly Hills, United States Classic Vacations, LLC Full time**FP&A Analyst (Tableau Super User) - Luxury Travel Industry** **Position**: FP&A Analyst **Area**: Finance **Location**: Remote, USA **Reports to**: Director, Financial Planning & Analysis **Target Start**: ASAP **Who are we**: Classic Vacations, which celebrates 45 years in business, is the #1 rated luxury vacation wholesaler for Travel Advisors....
-
Financial Analyst
2 weeks ago
Beverly Hills, United States Classic Vacations Full timeJob Description Job Description Job Description FP &A Analyst (Tableau Super User) - Luxury Travel Industry Position: FP&A Analyst Area: Finance Location: Remote, USA Reports to: Director, Financial Planning & Analysis Target Start: ASAP Who are we: Classic Vacations, which celebrates 45 years in business, is the #1 rated luxury vacation wholesaler for...
-
BI/Data Analyst V
2 days ago
Auburn Hills, United States Visioneering, Inc. Full timeJob DescriptionJob DescriptionPosition Title: BI/Data AnalystRequisition Number: VTeam: IT Reports to: Director of IT Visioneering Story- A powerful team with a strong work ethic.Visioneering was founded in 1953 as a premier tooling supplier to the automotive industry. As the company grew both in size and capability newer markets were entered and serviced....
-
Strategy Analyst
1 week ago
Beverly Hills, United States Ticketmaster Full timeJob Summary ANALYST / SR ANALYST STRATEGY & ANALYTICS Location: Los Angeles, CA Division: Ticketmaster US Line Manager: Senior Manager, Operations Strategy Contract Terms: Permanent, 40 hours per week THE TEAM The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes,...
-
Strategy Analyst
1 day ago
Beverly Hills, United States Ticketmaster Full timeJob Summary ANALYST / SR ANALYST STRATEGY & ANALYTICS Location: Los Angeles, CA Division: Ticketmaster US Line Manager: Senior Manager, Operations Strategy Contract Terms: Permanent, 40 hours per week THE TEAM The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all...
-
Strategy Analyst
2 hours ago
Beverly Hills, United States Ticketmaster Full timeJob Summary ANALYST / SR ANALYST STRATEGY & ANALYTICS Location: Los Angeles, CA Division: Ticketmaster US Line Manager: Senior Manager, Operations Strategy Contract Terms: Permanent, 40 hours per week THE TEAM The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes,...
-
Digital Marketing Strategist and Analyst
2 weeks ago
Beverly Hills, United States cesna Full timeJob DescriptionJob Description[Position]Digital Marketing Strategist, bilingual Korean is big PLUSJob Type: Full-timeMon - Fri, 09 AM - 06 PM[About Our Client]This client is a medical appliances manufacturer, that exports medical appliances to more than 70 countries, and is actively growing in the U.S. along with its headquarters in Korea, which leads the...
-
Digital Marketing Strategist and Analyst
2 weeks ago
Beverly Hills, United States CESNA Full time[Position] Digital Marketing Strategist, bilingual Korean is big PLUS Job Type: Full-time Mon - Fri, 09 AM - 06 PM [About Our Client] This client is a medical appliances manufacturer, that exports medical appliances to more than 70 countries, and is actively growing in the U.S. along with its headquarters in Korea, which leads the medical appliances market....
-
Digital Marketing Strategist and Analyst
4 days ago
Beverly Hills, United States cesna Full timeJob DescriptionJob Description[Position]Digital Marketing Strategist, bilingual Korean is big PLUSJob Type: Full-timeMon - Fri, 09 AM - 06 PM[About Our Client]This client is a medical appliances manufacturer, that exports medical appliances to more than 70 countries, and is actively growing in the U.S. along with its headquarters in Korea, which leads the...
-
Digital Marketing Strategist and Analyst
24 hours ago
Beverly Hills, United States cesna Full timeJob DescriptionJob Description[Position]Digital Marketing Strategist, bilingual Korean is big PLUSJob Type: Full-timeMon - Fri, 09 AM - 06 PM[About Our Client]This client is a medical appliances manufacturer, that exports medical appliances to more than 70 countries, and is actively growing in the U.S. along with its headquarters in Korea, which leads the...
-
Principal Cyber Security Engineer
2 weeks ago
Arden Hills, Minnesota, United States Boston Scientific Full timeAdditional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit- High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools,...