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Customer Experience Agent

5 months ago

San Diego, United States Vacasa Full time

**Customer Experience Agent - $15-$18 per hour**

at Vacasa La Jolla/ San Diego, CA **Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, and thrive in a rapid-growth environment.

**Why Customer Experience at Vacasa**

Our tight-knit team has a passion for solving problems, saving vacations, and going above and beyond. We are outside the box thinkers that work incredibly hard not just to make our guests happy, but delighted; were talking kids on a surprise snow day delighted. Our guests dont call us to tell us everything is going great, they call when somethings going sideways and it is our job to get their vacation back on track. We are a team of plain clothes wearing superheroes, detectives, crisis negotiators, and magicians. We are the calm at the center of the storm. We are unflappable. We are Vacasa Customer Experience.

**What were looking for**

Vacasa is looking for creative, skilled, and empathetic Customer Experience Agents that can successfully bridge the gap of at home casualness with the experience our guests demand. Sounds easy, but make no mistake, this role requires a high degree of professionalism and accountability. If youre confident you could be a contributor in a self-driven, metrics focused environment that offers a hassle-free commute, comfort, and convenience this may be the opportunity for you.

**NOTE: This position is at our SeaBreeeze Location; Weekends Required.**

**What youll do**

As a Customer Experience Agent, youll be the face of Vacasa as you handle inbound calls, emails, chats, and texts for North Americas largest vacation rental manager. With over 26,000 homes, condos, apartments, tiny trailers, and maybe an occasional boat under management. Youll assist our guests, field operations teams and owners from various areas of our operations.

Youll be responsible for assessing needs, problem-solving, booking new reservations, troubleshooting, dispatching field teams, and handling potentially escalated situations. Youll be responsible for helping every guest you work with create a better life-long memory. Youll do all of this alongside an amazing team that has honed the craft of being a dispersed team that works together even though we are physically apart.

**What youll need**

* Passion for customer service and ownership of the customer experience

* Ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of a 24/7 business. (However, we love set schedules so you can schedule life around work or the other way around)

* Have the ability to make decisions that are in the best interest of Vacasa and the guest, bridging the gap for guest understanding while displaying empathy

* Have the ability to learn on the fly and follow along with real-time information

* Superior verbal and written communication skills

* Tech-savvy - youre going to be on a computer workstation all shift every shift, you need to be really comfortable with this idea

**Compensation**

* $15 - $18 per hour

**What youll get**

* Health/dental/vision insurance100% coverage option based on hours worked

* Employer Sponsored & Voluntary Supplemental Benefits based on hours worked

* 401K retirement savings plan with immediate 100% company match on the first 6% you contribute

* Health & Dependent Care Flexible Spending Accounts based on hours worked

* Paid vacation & sick days

* Employee Assistance Program

* Career advancement opportunities

* Employee discounts

* All the equipment youll need to be successful

* Great colleagues and culture

* Please visit our to review our full benefits offerings

*Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.*

*Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.*

*An offer of employment for this role will be contingent upon the successful completion of a background check.*

APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. *

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Vacasa are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if