Retail Regional Manager

2 weeks ago

Buena Park, United States Ria Financial Full time
Job Description

Title Regional Manager - Retail Reports to Retail Director Operations

The Retail Regional Manager will be responsible for managing and overseeing the performance of multiple retail stores within a designated region. This leadership role will require an individual who is passionate about customer experience, operational excellence, and driving sales growth. The ideal candidate will have a proven track record of successfully managing teams, optimizing store operations, and executing company strategies across multiple locations.

Duties and Responsibilities

  • Lead and support Store Managers across multiple locations, ensuring they are meeting operational goals and delivering exceptional customer service.
  • Recruit, train, and develop top talent to create a high-performing team.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Ensure all stores within the region operate in compliance with company policies, procedures, and brand standards.
  • Monitor and analyze store performance metrics, including sales, profitability, inventory, and customer satisfaction.
  • Implement operational improvements to streamline processes and enhance efficiency.
  • Drive sales and revenue growth by executing company sales strategies, promotions, and marketing initiatives.
  • Analyze sales data and trends to identify opportunities for improvement and implement action plans to achieve financial goals.
  • Develop regional budgets and forecasts in collaboration with senior management.
  • Ensure that all stores deliver a superior customer experience, building customer loyalty and satisfaction.
  • Handle escalated customer concerns and work with store management teams to resolve issues promptly.
  • Enforce compliance with health and safety regulations, as well as company policies and procedures.
  • Lead initiatives that support long-term business growth and market share expansion in the region.
  • Ensure all stores maintain a safe, clean, and secure environment for both employees and customers.
  • Regularly report on regional performance metrics, trends, and areas of concern to senior leadership.
  • Communicate and implement corporate directives, promotions, and operational changes across the region.
  • Collaborate with senior leadership to develop regional strategies and ensure alignment with company-wide goals.
Qualifications
  • Bachelor's degree in Business, Retail Management, or a related field (or combination of education and relevant experience that will allow the candidate to be successful).
  • Minimum of 5-7 years of retail management experience, with at least 3 years in a multi-store or regional management role.
  • Bilingual, English and Spanish required
  • Knowledge of Money Transfer Industry a plus
Skills / Requirements
  • Strong leadership and people management abilities, with a focus on coaching and development.
  • Excellent communication and interpersonal skills, with the ability to work across diverse teams and departments.
  • Solid understanding of retail operations, including sales, inventory management, and customer service.
  • Strong analytical skills with the ability to interpret financial and operational data.
  • Proficient in Microsoft Office Suite and retail management software.
  • Ability to travel regularly within the region.
Working Conditions
  • Work is primarily done in a general office environment
  • Manual dexterity to use computer, telephone, and peripherals
  • Occasional evening and weekend availability may be required.
Physical Demands
  • Ability to lift up to 25 pounds.
  • Ability to stand and walk for extended periods of time.

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