Desktop Support

2 weeks ago

White Plains, United States Datawize Technologies LLC Full time

**Job Title: Desktop Support**

**Job Location: White Plains, NY**

**Job Type: Contract**

**Job Duration: 6 Month**

**Primary Responsibilities**:

- **Handle Tier 1,2, And 3 help desk escalations through tickets or phone**:

- **Good in desktop support handling in Windows, Linux, and MAC environments.**:

- **Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.**:

- **Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.**:

- **Installation and maintenance of Windows 10, 11 and Mac OS.**:

- **Excellent User Support and SCCM imaging and Builiding Machine**:

- **Troubleshooting all the issues related to Hardware, Networking & Software** on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
- Technical knowledge of Desktop and Laptop hardware.
- Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
- Manage Files and folder permissions.
- Printer installing and sharing, troubleshooting printer-related problem.
- Configuring and managing different types of scanners.
- Configuring and managing different types of network printers, scanners and peripheral devices.
- Managing Networks Setup - Crimping & Punching
- Manage Video conferencing call through IP & ISDN lines.
- Resolving problems related to LAN connectivity.
- Setting up of Wireless on Laptop and BYOD devices
- Experience in working on IT Service Management Tools like ServiceNow
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
- Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.

Desired Skills:

- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets

**Desktop Systems Engineer Level 2**
- Communicate with staff or clients to understand specific system requirements.
- Analyze requirements and develop design concepts or changes.
- Document design specifications, installation instructions, and other system-related information.
- Verify stability, interoperability, portability, security, or scalability of system architecture.
- Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
- Provide technical guidance or support for the development or troubleshooting of systems.
- Identify system data, hardware, or software components required to meet user needs.
- Provide guidelines for implementing secure systems to customers or installation teams.
- Monitor system operation to detect potential problems.

Regard

Rishabh Singh

214- 432- 4342

**Job Type**: Contract

Pay: $30.00 - $40.00 per hour

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- help desk escalations through tickets or phone: 3 years (required)
- Windows, Linux, and MAC environments: 1 year (required)
- SCCM Knowledge: 1 year (required)
- Desktop Support: 5 years (required)

Work Location: In person

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