Customer Success Manager

2 weeks ago

Boise, United States Tracer Full time

Description:

As the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying growth opportunities within the client and the company. In addition, you will be required to forecast and track account metrics, such as sales results, and communicate them to management and external stakeholders. You will also be responsible for billing, delivering reports, and coordinating and scheduling calls. Requirements:

Account Management Onboarding of new clients. Manage client expectations. Punctual and appropriate outreach with client(s). Identify and collaborate with client(s) to develop programs to address business needs. Thorough research and protection of client Intellectual Property Rights. Regular professional contact with eCommerce sites for appropriate actioning of client listings. Manage daily execution of services for client(s). Generate and deliver reports. Long-term proposals on recognized trends. Upsales if appropriate and warranted. Utilize the Tracer platform to mastery. Product Management Support Conduct research into various APIs, processes, complaint options, and documenting information for inclusion into platforms. Research for bugs/enhancements; file as needed. Sales Support Work with sales to perform demos with a high degree of excellence. Conduct extensive research on client's brand with direction from sales on products to highlight in demo. Populate the system accordingly in order to highlight capabilities with specific focus on needs of prospect. Requirements An understanding of our Tracer Protect Platform and primary product offering Great communication skills, able to articulate concepts and processes well. Demonstrated technological proficiency. Friendly demeanor. Team player & leader. A self-motivated driver (unafraid to roll up their sleeves and get to work). Detail oriented. Problem solving and critical thinking skills. Ability to manage, lead, and organize a team. An understanding of client needs, behaviors, and trends. Desired Skills 4 year college degree Previous training experience. Fluency in a foreign language. Familiarity with account managing software. Position reports to Manager, Customer Success Managers

#J-18808-Ljbffr

  • Customer Experience Specialist

    3 days ago

    Boise, United States Saalt Full time

    The Position: Customer Experience Specialist & Saalt Coach The Challenge: Saalt is looking for a full-time Customer Experience Specialist & Saalt Coach to maximize every experience our Customers have with our brand. Our Customers are passionate about our products and our mission, and we want them to be equally passionate about every interaction they have...

  • Customer Experience Specialist

    4 days ago

    Boise, United States Saalt Full time

    Job DescriptionJob DescriptionSalary: $19 per hourThe Position:Customer Experience Specialist & Saalt CoachThe Challenge:Saalt is looking for a full-time Customer Experience Specialist & Saalt Coach to maximize every experience our Customers have with our brand. Our Customers are passionate about our products and our mission, and we want them to be equally...

  • Customer Experience Specialist

    3 days ago

    Boise, United States Saalt Full time

    Job DescriptionJob DescriptionSalary: $19 per hourThe Position:Customer Experience Specialist & Saalt CoachThe Challenge:Saalt is looking for a full-time Customer Experience Specialist & Saalt Coach to maximize every experience our Customers have with our brand. Our Customers are passionate about our products and our mission, and we want them to be equally...

  • Customer Support

    3 weeks ago

    Boise, United States Intuitive Surgical Full time

    Customer Support & Training ( 26) jobs * Customer Support & Training Location Denver, Colorado, United States Category Customer Support & Training Job Id 211183 Location Phoenix, Arizona, United States Category Customer Support & Training Job Id 211463 Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and...

  • US - Customer Solutions Rep

    1 week ago

    Boise, United States eTeam Full time

    Pay Rate: $15 - $17/hr on W2 Job description: Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment,...

  • US - Customer Solutions Rep

    4 days ago

    Boise, United States eTeam Full time

    Pay Rate: $15 - $17/hr on W2 Job description: Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment,...

  • Added - a day ago Customer Service Rep II Heredia , Heredia |

    5 days ago

    Boise, United States OTSI Full time

    **Location** Added - a day ago Customer Service Rep II Others Heredia, Heredia | Contract **Related Others Jobs** Heredia, Heredia Heredia Heredia Heredia, Heredia Heredia, Heredia **Job Description** **Were looking for a Customer Service Rep II** What your role will be like The company is looking for high energy, customer- oriented individuals to support...

  • Customer Sales Ops Specialist

    2 days ago

    Boise, United States Cypress HCM Full time

    Description:As a Channel Quoting Specialist you will be responsible for interacting with our distribution partners in order to maintain and grow our channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account our best interest. In Sales...

  • Customer Sales Ops Specialist

    2 weeks ago

    Boise, United States Cypress HCM Full time

    Description:As a Channel Quoting Specialist you will be responsible for interacting with our distribution partners in order to maintain and grow our channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account our best interest. In Sales...

  • Customer Sales Ops Specialist

    2 weeks ago

    Boise, United States Cypress HCM Full time

    Description:As a Channel Quoting Specialist you will be responsible for interacting with our distribution partners in order to maintain and grow our channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account our best interest. In Sales...

  • Customer Sales Operations Specialist 1

    2 weeks ago

    Boise, United States Cypress HCM Full time

    Job DescriptionJob DescriptionCustomer Sales Operations Specialist 1 Description:As a Channel Quoting Specialist you will be responsible for interacting with our distribution partners in order to maintain and grow our channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan...

  • Cafe Manager

    3 weeks ago

    Boise, United States Barnes & Noble Full time

    **Cafe Manager** **Location** ID - Boise - Boise II - 2740 **Classification** Full-Time **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Both teams are the frontline of our business. The exceptional, personalized service that our Cafes offer is what connects us to...

  • Claims Manager

    7 days ago

    Boise, United States Health2Business Full time

    Job DescriptionJob DescriptionHealth2Business is seeking an experienced and dynamic Claims Manager to join our team. The Claims Manager will be responsible for overseeing all aspects of the claims process, ensuring accuracy and efficiency in claims processing. The ideal candidate will have strong leadership skills, excellent attention to detail, and a...

  • Remote Customer Services Specialist

    2 weeks ago

    Boise, United States American Income Life AO - Dustin Dunbar Full time

    Overview: We are looking for enthusiastic individuals who are passionate about serving working class families by providing them with expert guidance and support in navigating their life insurance options. As a Remote Life Insurance Specialist, you will play a vital role in helping Union members and their families secure the coverage they need to protect...

  • Manager In Training/Sales Representative

    2 weeks ago

    Boise, United States Idaho Title Loans Inc Full time

    Manager In Training:Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry.You will learn all aspects of our business and culture and use that knowledge to provide our customers with the best financial...

  • Maintenance Manager

    1 week ago

    Boise, United States Darigold - Northwest Dairy Association Full time

    Darigold is seeking an experienced Maintenance Manager to be a part of Darigold's Boise, Idaho team. The Maintenance Manager must possess the desire and ability to manage the maintenance and repair for all areas of the Plant. The successful candidate Maintenance Manager, Continuous Improvement, Manager, Maintenance Technician, Maintenance Engineer,...

  • Territory Sales Manager

    21 hours ago

    Boise, United States Venu+ Full time

    Job DescriptionJob Description Work doesn’t have to be boring, come have fun with us! WHAT WE DO: VENU+ (through its three brands, ScooterBug, BEST Lockers & CTM Group) is the preeminent global provider of guest mobility, storage and entertainment solutions across high traffic destinations. In order to maintain a fulfilling work environment that propels...

  • Accounting Manager

    6 days ago

    Boise, United States Exyte Full time

    ProspectBlue is partnered with a financial leasing company that is looking to hire an Accounting Manager to join their team in Richmond! In this role, you will ensure timely closing of the books on a monthly basis and assist in the preparation of financial statements for the both internal and external audiences. In addition, you will be heavily involved on...

  • Customer Service Specialist

    7 days ago

    Boise, United States Stinker Stores Full time

    Why work for Stinker? Stinker is a family-owned and operated company that has been in business for nearly 85 years. Stinker offers great career opportunities in 110 locations in 3 western states: Idaho, Wyoming, and Colorado. Stinker also owns 1 Quick Service Restaurant - Dairy Queen, a Distribution Company - Arrowrock Supply, and a Fuel Transportation...

  • Production Manager

    2 days ago

    Boise, United States Darigold - Northwest Dairy Association Full time

    The Production Manager should possess the desire and ability to dynamically contribute to the success of the facility. The ideal candidates for the role will excel in a fast-paced environment, consistently demonstrates initiative, and can handle mult Production Manager, Production, Manager, Continuous Improvement, Operations, Processing, Manufacturing