Remote Customer Services Specialist

2 weeks ago


Boise, United States American Income Life AO - Dustin Dunbar Full time

Overview:

We are looking for enthusiastic individuals who are passionate about serving working class families by providing them with expert guidance and support in navigating their life insurance options. As a Remote Life Insurance Specialist, you will play a vital role in helping Union members and their families secure the coverage they need to protect their loved ones and their legacies. This is an exciting opportunity to make a meaningful difference while enjoying the flexibility of working from home.

 

Responsibilities:

1. Consultation: Conduct thorough consultations with Union members and their families to assess their life insurance needs, taking into account their financial situation, family dynamics, and long-term goals.

2. Education: Educate families on the various types of life insurance policies available to them, explaining the benefits, coverage options, and potential costs in a clear and understandable manner.

3. Customization: Customize life insurance solutions to meet the unique needs and preferences of each family, providing personalized recommendations tailored to their individual circumstances.

4. Application Assistance: Assist families in completing life insurance applications accurately and efficiently, ensuring all necessary paperwork is submitted in a timely manner.

5. Follow Up: Maintain ongoing communication with your working-class families throughout the application process, providing updates, addressing any concerns or questions, and offering support as needed.

6. Policy Management: Provide ongoing support after their life insurance policies are in place, including policy reviews, beneficiary updates, and claims assistance.

7. Compliance: Adhere to all regulatory requirements and ethical standards governing the sale and servicing of life insurance policies.
 

Requirements:

1. Passion for Service: Genuine enthusiasm for helping Union members and their families secure the protection they need through life insurance.

2. Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively explaining complex insurance concepts and building rapport with clients.

3. Empathy and Compassion: Ability to empathize with every family's unique circumstance and demonstrate compassion and sensitivity in addressing their insurance needs.

4. Detail-Oriented: Meticulous attention to detail to ensure accurate completion of paperwork and documentation.

5. Sales Experience: Previous experience in sales or customer service, particularly in the insurance industry, is preferred but not required.

6. Tech-Savvy: Proficiency in using computers, internet-based applications, and digital communication tools for remote work.

7. Self-Motivated: Capable of working independently and managing time effectively in a remote work environment.
 

Benefits:

Remote Work: Enjoy the flexibility and convenience of working from home, with the opportunity to create your own schedule.
Meaningful Work: Make a positive impact on the lives of our members and their families by helping them secure their financial futures.
Training & Support: Receive comprehensive training and ongoing support to succeed in your role.
Competitive Compensation: Competitive compensation structure with uncapped earning potential.

At AO, our vibrant culture takes center stage, and we seize every opportunity to recognize and reward our exceptional leaders and producers.

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