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  • it support analyst

    3 months ago

    Reston, Virginia, United States Atechstar Full time

    Should be comfortable for 24x7 Support. Should research and identify solutions of software and hardware issues Ask customers targeted questions to quickly understand the root of the problem. Excellent listening and questioning skills Interact confidently with clients to establish what the problem is and explain the solution. Either via phone email or chat...

  • Customer Support Analyst

    2 months ago

    Reston, United States E-volve Technology Systems Full time

    Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Location Note: On-Site Support Required Position Description: E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems and...

  • Customer Support Analyst

    6 days ago

    Reston, United States E-volve Technology Systems Full time

    Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Location Note: On-Site Support Required Position Description: E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems and...

  • Customer Support Analyst

    3 months ago

    Reston, United States E-volve Technology Systems, Inc. Full time

    Job DescriptionJob DescriptionCustomer Support AnalystReston, VA 20190Security Clearance Requirement: TS/SCI CI PolyLocation Note: On-Site Support RequiredPosition Description:  E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment.  The Customer Support Analyst will tackle...

  • Operations Support Analyst

    5 days ago

    Reston, Virginia, United States Three Point Solutions Full time

    Job OverviewPosition Title: Operations Support AnalystIndustry: Health Care SectorContract Duration: 12 monthsLocation: RemoteRole PurposeThe Operations Support Analyst plays a crucial role in enhancing operational efficiency by gathering relevant data, diagnosing issues, and crafting effective solutions. This position involves developing testing protocols,...

  • Customer Support Analyst

    2 months ago

    Reston, United States E-volve Technology Systems Full time

    **WelcomeWere Glad to See You** **** **Our Team** Were a customer-oriented team operating in a fast-paced, engaging environment. For over 20 years, E-volve Technology Systems Inc. has been providing high-quality consulting to vital government programs. We are always looking for team-players who are passionate about building strong relationships with our...

  • Oracle Business Analyst

    3 weeks ago

    Reston, United States First Search Inc. Full time

    Are you ready to revolutionize the tech landscape as an Oracle EBS Business Analyst? Join a global team in the vibrant mid-Atlantic region, where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society. Check out this opportunity to always be on the...

  • Oracle EBS Financials Analyst

    4 weeks ago

    Reston, United States Technology Recruiting Solutions Inc Full time

    Are you ready to revolutionize the tech landscape as an Oracle EBS Business Analyst? Join a global team in the vibrant mid-Atlantic region, where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society. Check out this opportunity to always be on the...

  • Financial Analyst

    2 months ago

    Reston, United States Vosper Thornycroft Group Full time

    Overview VTG is seeking a senior financial analyst to support an exciting customer mission in Chantilly, VA. The successful candidate will work on-site with a team of 4 other financial analysts supporting senior level customers with strategic financial planning, business process improvement, spend plan management, budgeting, financial reporting, and other...

  • Oracle EBS Financials Analyst

    4 weeks ago

    Reston, United States Technology Recruiting Solutions Full time

    Are you ready to revolutionize the tech landscape as an Oracle EBS Business Analyst? Join a global team in the vibrant mid-Atlantic region, where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society. Check out this opportunity to always be on the...

  • Oracle EBS Financials Analyst

    4 weeks ago

    Reston, United States Technology Recruiting Solutions Full time

    Are you ready to revolutionize the tech landscape as an Oracle EBS Business Analyst? Join a global team in the vibrant mid-Atlantic region, where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society. Check out this opportunity to always be on the...

  • Business Systems Analyst

    3 weeks ago

    Reston, United States CRM Force Full time

    Job DescriptionJob DescriptionBusiness Systems Analyst (Oracle EBS - Financials)- Location: Reston, VA (Hybrid). Work from office two days per week.- Visa: GC/USC preferred. Will consider H-1B visa holder with an approved I-140 or 12+ months remaining on an initial H-1B visa.Are you eager to transform the technology landscape as an Oracle EBS Business...

  • Warning Analyst Mission Support Senior

    2 weeks ago

    Reston, United States Na Ali'i Consulting & Sales, LLC. Full time

    Overview: Conducts all-source intelligence production to identify threats to U.S. interests including, but not limited to: Defense Critical Infrastructure and strategic warning to defense and national security policy makers; mitigating surprise and supports shaping strategic outcomes; guiding the development of U.S. defense capabilities; identifying and...

  • SCS Analyst

    3 months ago

    Reston, United States Bluehawk Full time

    Overview BLUEHAWK, LLC is a professional services firm providing intelligence, information technology, language, and training services to the U.S. Government and commercial entities with objectives to protect and defend our nation, citizens, natural resources, critical Infrastructure, freedoms, and human rights. We are hiring creative, motivated talented...

  • Intelligence Analyst

    3 months ago

    Reston, United States Commonwealth of Virginia Full time

    Department: Criminology, Law and Society - Center for Evidence-Based Crime Policy (CEBCP) Classification: Research Staff 12-month Job Category:  Research Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Reston, VA - W/B HIDTA Offices Workplace Type:  Hybrid Eligible Salary:  Salary commensurate with...

  • Senior Data Analyst

    1 month ago

    Reston, United States Atechstar Full time

    Responsibilities Prepare reports and present the story of the data to the Research team in an easily accessible manner. Build automatic reporting systems/dashboards for the Binance Research team. Supporting ad-hoc data requirements of research analysts on data initiatives. Lead the gathering analysis and interpretation of data using statistical techniques...

  • Senior Data Analyst

    2 months ago

    Reston, United States Atechstar Full time

    Responsibilities Prepare reports and present the story of the data to the Research team in an easily accessible manner. Build automatic reporting systems/dashboards for the Binance Research team. Supporting ad-hoc data requirements of research analysts on data initiatives. Lead the gathering analysis and interpretation of data using statistical techniques...

  • Senior Data Analyst

    3 months ago

    Reston, Virginia, United States Atechstar Full time

    Responsibilities Prepare reports and present the story of the data to the Research team in an easily accessible manner. Build automatic reporting systems/dashboards for the Binance Research team. Supporting ad-hoc data requirements of research analysts on data initiatives. Lead the gathering analysis and interpretation of data using statistical techniques to...

  • Financial Analyst

    1 month ago

    Reston, United States TALENT Software Services Full time

    Are you an experienced Financial Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Seeking an experienced Financial Analyst to work in Jacksonville, FL, or Hopewell, NJ.Primary Responsibilities/Accountabilities:Processes routine/standard transactions according to established procedures and prescribed...

  • Oracle Database Cloud Services Application Tech Support Practitioner

    3 months ago

    Reston, United States Atechstar Full time

    Job descriptionProject Role SW/Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution...

Tech Support Analyst

2 months ago

Reston, United States Follett Learning Full time

Position Overview: The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction. Responsibilities: Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements. Serves as primary technical support liaison between company and customer. Keeps customer informed of how and when problems are resolved. Involved in any additional follow up, testing and troubleshooting. Responsible for appropriate referral to other support and quality assurance areas. Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures. Conveys customer feedback to Technical Support Team Lead. Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements. Participates in internal projects as required. Qualifications: Strong interpersonal communication skills and telephone etiquette Strong business/technical verbal and written communication skills Experience in a call center environment Excellent problem solving skills Ability to analyze issues and use sound judgement Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment Intermediate to strong knowledge of XML and Jasper reports. Experience with relational databases Ability to work well independently or in a team environment Strong leadership and organizational skills 2 years with a Student Information System Experience with ticketing systems for incident tracking, documentation Continual process Improvement mindset 3-5 years of experience preferred

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