Branch Service Manager

2 weeks ago


Rosedale, United States JESCO Full time

Job Type

Full-time

Description

Position Summary

The Branch Service Manager is responsible for managing the day to day operations of the Service Department while ensuring that both internal and external customers receive a high level of customer service throughout their experience with the Service Department. The Branch Service Manager is responsible for achieving assigned goals and objectives through effective leadership, talent management, accountability and processes that will drive increased sales and profitable growth.

Key Responsibility Areas

  • Ensure that all service personnel are working together as a team, adhering to company policies and procedures and are accountable for their individual actions and functional areas of responsibility.
  • Evaluate manpower needs of the Service Department and make recommendations to Regional Service Manager to ensure staffing resources are in alignment with business needs and market conditions.
  • Direct and monitor service department members to ensure work in process is being managed in accordance with company guidelines and customers are being invoiced in a timely manner.
  • Review major shop & field work orders before submission to OEM warranty or customer direct billing.
  • Provide service repair quotes to external customers, CSA's and the sales department as needed.
  • Review newly acquired service jobs with the CSA to ensure there's an agreement on work to be performed and correct customer billing.
  • Provide input to the Regional Service Manager on the formulation of the annual service department operating budget.
  • Perform monthly financial statement reviews with the Regional Service Manager identifying opportunities to improve performance and profitability.
  • Complete the monthly service scorecard and review performance with Regional Service Manager.
  • Communicate any opportunities to improve financial and operational performance with department members, assign key action steps and develop metrics to track improvement.
  • Conduct performance reviews with direct reports and assist managers with indirect employee reviews and submit wage recommendations to Regional Service Manager.
  • Provide on-going coaching and mentoring of department staff in order to improve their performance, responsiveness to customers and open opportunities for career advancement.
  • Develop an annual training plan for department members to improve their skills & abilities, compliance with OEM requirements and provide recommendations to the Regional Service Manager.
  • Lead the recruiting and hiring process for operational support staff and service technicians.
  • Identify opportunities to increase service revenue and provide recommendations to Regional Service and CSA Managers.
  • Work directly with customers and department members to resolve customer disputes and outstanding accounts receivables in a timely manner.
  • Achieve prompt resolution of any internal staff, department or inner-department conflicts, disputes or grievances.
  • Responsible for the overall facility maintenance of the branch; insuring the working environment is safe and clean and at all times.
  • Develop and maintain strong relationships with key customers and prospects to understand their challenges or industry trends that will open opportunities for increased product support revenue for JESCO.
  • Develop good working relationships with OEM representatives assigned to JESCO.
  • Ensure that the department has a contingency plan in place to ensure key roles and responsibilities are covered when staff members are out of the office for planned or un-scheduled events.
  • Ensure service department compliance with OSHA, MSHA, industry or company safety regulations and policies.
  • Perform other duties as assigned.
Requirements

Performance Measures - the following metrics may be used to evaluate the performance of the Branch Service Manager.
  • Service Department sales growth and profitability.
  • Expense control.
  • Customer satisfaction and retention.
  • Conflict resolution.
  • Collaboration and working with others as a team.
  • Timely and accurate communication.
  • Employee development & retention.
  • Self-development.
  • Adherence to timelines and commitments.
  • Respect for fellow employees, customers and vendors.
Skills
  • Communication
  • Customer Relations
  • Customer Oriented
  • Professionalism
  • Negotiation
  • Closing Technique
  • Organization
  • Coordination and Planning
  • Multi-Tasking
  • PC Proficiency (Microsoft Office, et al)


  • Rosedale, United States JESCO Full time

    Job Type Full-time Description Position Summary The Branch Service Manager is responsible for managing the day to day operations of the Service Department while ensuring that both internal and external customers receive a high level of customer service throughout their experience with the Service Department. The Branch Service Manager is responsible for...


  • Rosedale, United States Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Requisition ID: 198594 As a cornerstone business within Scotia Wealth...

  • Service Manager

    2 days ago


    Rosedale, United States United Rentals Full time

    United Rentals Service Manager Rosedale , Maryland Apply Now If youd like the chance to make your mark with the worlds largest equipment rental provider, come build your future with United Rentals! As a Service Manager, youll be the leader of a major maintenance enterprise. Youll have the opportunity to hire and motivate an amazing team of Service...

  • Service Manager

    1 day ago


    Rosedale, United States United Rentals Full time

    United Rentals Service Manager Rosedale , Maryland Apply Now If youd like the chance to make your mark with the worlds largest equipment rental provider, come build your future with United Rentals! As a Service Manager, youll be the leader of a major maintenance enterprise. Youll have the opportunity to hire and motivate an amazing team of Service...


  • Rosedale, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....


  • Rosedale, United States Health Care Service Corporation Full time

    *** Sign on Incentive: $2,000 ***OverviewThe Client Service Specialist (CSS) position routinely independently performs multiple administrative functions within ainterdisciplinary, community-based, stationary and/or mobile ambulatory practice. This position supports medical, behavioral health and dental providers, nurses, social workers and administrators and...

  • Practice Manager

    1 week ago


    Rosedale, United States Health Care Service Corporation Full time

    Overview The Practice Manager administers the daily operations of a multi-specialty, community-based and/or mobile clinic. This role is responsible for developing and maintaining processes that span disciplines, departments and locations to ensure all facets of the assigned clinics are optimized. Under the Senior Director of Practice Operations, the Practice...


  • Rosedale, United States First Financial Bancorp Full time

    We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Financial Center Manager I will be responsible for the achievement of specified banking center and banking center staff performance...


  • Rosedale, United States Triangle Fastener Corporation Full time

    Job DescriptionJob DescriptionTriangle Fastener Corporation is a fast-growing wholesale distributor that has been serving the construction industry in the US and beyond since 1977. We are currently seeking a full time Outside Sales Representative to join us at our office in Baltimore, MD. This position is ideal for an ambitious individual who can thrive in a...

  • Purchasing Agent 2024

    10 hours ago


    Rosedale, United States Recruit Up, LLC Full time

    Job DescriptionJob DescriptionJob SummaryResearches, evaluates and purchases product based on price, service and quality that meet the needs of the organization. Authorizes and processes purchase orders. Review purchase orders for completeness and accuracy. Maintains inventory records and purchasing control parameters. The buyer manages inventory in all...


  • Rosedale, United States CarMax Full time

    4009 - Rosedale ST Auction - 9825 Philadelphia Road, Rosedale, Maryland, 21237CarMax, the way your career should be! General Summary:Under general supervision, the Auction Services Associate is responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final quality of saleable inventory, vehicle movement...


  • Rosedale, Mississippi, United States CarMax Full time

    4009 - Rosedale ST Auction Philadelphia Road, Rosedale, Maryland, 21237CarMax, the way your career should be General Summary:Under general supervision, the Auction Services Associate is responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final quality of saleable inventory, vehicle movement (both on...


  • Rosedale, United States CarMax Full time

    4009 - Rosedale ST Auction - 9825 Philadelphia Road, Rosedale, Maryland, 21237 CarMax, the way your career should be! General Summary: Under general supervision, the Auction Services Associate is responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final quality of saleable inventory, vehicle...

  • Care Manager

    9 hours ago


    Rosedale, United States Martin De Porres Youth & Family Services Full time

    Job DescriptionJob DescriptionDescription:Care Management is a service model designed to ensure comprehensive communication and coordination among all caregivers involved in a resident's care. A designated "care manager" takes the lead, overseeing and providing access to the necessary services to address the resident's needs, preventing...


  • Rosedale, United States Creative Options Full time

    Job DescriptionJob DescriptionCreative Options, Inc. is a non-profit organization that provides services to individuals with developmental disabilities. Our dedicated and professional staff are committed to providing opportunities for growth and empowering people to exercise control over their lives. A variety of supportive services are offered to ensure...

  • Case Manager

    15 hours ago


    Rosedale, United States Community Assistance Network Full time

    Under the close supervision of a Licensed Certified Social Worker, the Case Manager provides direct professional social work services and case management to homeless populations such as children, seniors, substance abusers, and physically or mentally ill individuals. This position will take place at the Eastside Family Shelter in Rosedale, MD. The Case...

  • Purchase Manager

    4 weeks ago


    Rosedale, United States Accede Solutions Inc. Full time

    Onsite-Travel Responsible for the daily operations of the Purchasing function which encompasses system wide procurement of supplies, services and equipment. Manages and provides leadership to the Purchasing Agents and is responsible for the efficient processing of supply and service orders with an emphasis on contract compliance, order placement, pricing...

  • Case Manager

    1 day ago


    Rosedale, United States Community Assistance Network Full time

    Under the close supervision of a Licensed Certified Social Worker, the Case Manager provides direct professional social work services and case management to homeless populations such as children, seniors, substance abusers, and physically or mentally ill individuals. This position will take place at the Eastside Family Shelter in Rosedale, MD. The Case...

  • Case Manager

    2 days ago


    Rosedale, United States Community Assistance Network Full time

    Under the close supervision of a Licensed Certified Social Worker, the Case Manager provides direct professional social work services and case management to homeless populations such as children, seniors, substance abusers, and physically or mentally ill individuals. This position will take place at the Eastside Family Shelter in Rosedale, MD. The Case...

  • Purchase Manager

    1 month ago


    Rosedale, United States Accede Solutions Inc. Full time

    Onsite-Travel Responsible for the daily operations of the Purchasing function which encompasses system wide procurement of supplies, services and equipment. Manages and provides leadership to the Purchasing Agents and is responsible for the efficient processing of supply and service orders with an emphasis on contract compliance, order placement, pricing...