Seasonal Will Call Associate
3 weeks ago
Job Type
Part-time
Description
Pay: $19.97-25.59
Duration: October-February (with the possibility to extend)
Scheduling Requirements:
- This is a seasonal position with weekend and holiday scheduling requirements.
- Weekend availability is essential, as well as the ability to work during peak holiday periods.
- Shifts may include evenings, weekends, and holidays.
- Discount on products we sell
- Pro deals through most brands we carry
- Paid Volunteer Time Off
- Paid Sick Time
- Charitable giving match
- Employee Assistance Program
- Access to Employee Resource Groups
The Job
We look to hire and develop high-energy, detail-oriented individuals who recognize the importance of building relationships with our guests & vendors to support a leading omni-channel outdoor retailer. The position is responsible for efficient shipping of guest orders and accurate processing of inbound shipments from our brand partners. Additional duties include store Will-call support and inventory maintenance. Above all, this person strives to provide exceptional guest experiences.
What you will do
- Work with a motivated team to elevate guest experiences through rapid and efficient problem solving
- Assist guests in picking up their Will Call items in a friendly and engaging manner
- Assist providing coverage on the floor when necessary.
- Restocking the floor using replenishment reports
- Keeping pricing current based on our markdown strategy.
- Accurately receive customer Will Call items, vendor shipments, and internal transfers.
- Diligently pick, process, pack, and ship guest orders and internal transfers in a safe and professional manner according to evo shipping standards
- Act as an intermediary between our Customer Care Warranty Team & our customers by keeping up to date on replacement parts or product being shipped in.
- Building Pallets of store stock inventory and warranty inventory to send back to our Distribution Center (DC).
- Learn, understand, and evolve with dynamic store IT systems, Will Call programs, and operational procedures while applying creative problem solving when presented with exceptions
- Maintain a clean workspace
- Work well in a team atmosphere and be self-motivated to deliver quality work in a high energy, fast-paced, omni-channel retail environment
- Be comfortable engaging with guests to ensure a welcoming environment for all
- Strong attention to detail and maintain proper protocols and processes
- Be able to twist, crouch, squat, and reach above shoulder level on a frequent basis. Be able to use proper techniques to lift 45lbs. Be capable of sitting, standing, or walking for extended periods in an 8-11 hour day.
- Reliable and able to work full day shifts, weekdays and weekends.
- Must be available to work through the holidays (November - December) with no planned vacations
- Honest communicator who welcomes the exchange of direct feedback
- Proficiency with Microsoft Suite programs is preferred
The Must Haves
- Proficiency with Microsoft Suite programs is preferred.
- No educational experience required.
- Attention to detail, teamwork, adaptability, customer service, communication
- Embodies, honors, and lives our core values: The Great 8
At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.
While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply
evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.
The base wage for this role ranges from $19.97 to $25.59. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.
At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.
Salary Description
$19.97-25.59
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