Call Center Rep

3 weeks ago

Chillicothe, United States Carle Health Full time

Position Summary: This position supports the communication needs of the Medical Center staff, Physicians and their patients, the general public and answering services, by directing all telephone traffic to their appropriate locations in an efficient and courteous manner. This position also provides paging services for announcements, emergent conditions, physicians, and personnel contacts. Qualifications: EXPERIENCE REQUIREMENTS 1-3 years of experience in/with people of different persuasions displaying interpersonal and communication skills necessary to answer calls, relay messages, and provide accurate and concise information. ADDITIONAL REQUIREMENTS Use of usual and customary equipment used to perform essential functions of the position. Work may occasionally require travel to other Carle Health Peoria region facilities/hospitals. Required to drive your own vehicle for business purposes. SKILLS AND KNOWLEDGE Writes, reads, comprehends and speaks fluent English. Maintain confidential information. Microsoft Office Computer knowledge skills. Multicultural sensitivity. Possesses courteous and effective telephone etiquette. Possesses ability to prioritize and maintain organization in essential functions/responsibilities. Essential Functions: Provides efficient and timely call handling Maintains a 95% average in answer time Maintains a 95% average in being in the ON position on the switchboard Handles the customer's request and keeps the pace of the call moving and manages call time effectively Directs calls to the appropriate destination Determines the caller's needs and refer the caller to the appropriate party when operational problems occur in the routine handling of telephone traffic. These occurrences are reported to the Lead Customer Service Representative or Manager for review and action Verifies caller identity and provides accurate information to the customer Demonstrates good procedures skills; knows location of policy and procedures manual Follows call guidelines and scripts Uses systems tools (faxing, paging, status's, transfer/dial keys, etc.) Customer Interaction and Relationship Listens to and empathizes with customers; acknowledges customer concerns Gathers information to determine customer's needs Applies problem solving skills and solved the inquiry effectively. Communicates information about the resolution of the inquiry to the customer clearly and completely Controls the pace and flow of the conversation Responds to Stats, Disasters, and Codes following policies and procedures Monitors and responds to access controls, panic alarms, fire computer and alarms, intercoms and CCTV monitors Acknowledges incoming Security calls or alarms and dispatches Security Officers to the appropriate locations Maintains and enhances their knowledge and capabilities during emergency and non-emergency situations, performing multiple duties rapidly, calmly, and effectively to achieve the responses needed Keeps abreast on all call disasters and security policies Contacts appropriate personnel for all codes, disasters and stats We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resourcescarle.com. Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

  • Member Services Rep Full Time Overnight

    5 months ago

    Chillicothe, United States Planet Fitness Full time

    Position: Member Services Rep - Full Time - Overnight We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!...

  • Resource Center Specialist

    1 month ago

    Chillicothe, United States Southern Bank Full time

    Job DetailsJob Location Chillicothe Branch - Chillicothe, MO Position Type Full Time DescriptionPRIMARY PURPOSE OF JOB Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance,...

  • Resource Center Specialist

    5 months ago

    Chillicothe, United States Southern Bank Full time

    Job DetailsJob Location Chillicothe Branch - Chillicothe, MO Position Type Full Time DescriptionPRIMARY PURPOSE OF JOB Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance,...

  • Staff RN in Cath Lab

    4 weeks ago

    Chillicothe, Ohio, United States Adena Regional Medical Center Full time

    Job DetailsThis position is for a Staff RN in the Cath Lab.Work SchedulePosition will be Monday-Friday, with some call requirements.ResponsibilitiesWork in the Cath Lab Procedural AreaMeet the needs of patients in the Cath LabAdena Regional Medical Center is seeking a qualified candidate to fill this position.

  • Radiology Technician

    4 weeks ago

    Chillicothe, Ohio, United States Adena Regional Medical Center Full time

    Job SummaryThis position is for a skilled Radiology Technician to work in the Cath Lab Procedural Area at Adena Regional Medical Center.Key ResponsibilitiesPerform radiographic procedures in the Cath LabCollaborate with healthcare teams to ensure patient safety and satisfactionOperate and maintain medical imaging equipmentDevelop and implement procedures to...

  • Traveling Intensive Care Unit Registered Nurse

    4 days ago

    Chillicothe, United States Adena Regional Medical Center Full time

    Job Opportunity at Adena Regional Medical Center We are seeking a skilled and experienced Staff RN to join our team in the Cath Lab Procedural Area. Job Details This position involves working as a Staff RN in the Cath Lab, providing high-quality patient care and contributing to a positive work environment. The schedule for this position will be Monday...

  • Staff RN in Cath Lab

    4 weeks ago

    Chillicothe, Ohio, United States Adena Regional Medical Center Full time

    Job DetailsThis position is for a Staff RN in the Cath Lab.The successful candidate will work in the Cath Lab Procedural Area.Work ScheduleMonday to Friday, with some call requirements.This position offers a unique opportunity to work in a dynamic and fast-paced environment.As a Staff RN in the Cath Lab, you will be responsible for providing high-quality...

  • Traveling Registered Nurse

    4 weeks ago

    Chillicothe, Ohio, United States Adena Regional Medical Center Full time

    Job OverviewWe are seeking a skilled Staff RN to join our Cath Lab team at Adena Regional Medical Center.Job ResponsibilitiesProvide high-quality patient care in the Cath Lab Procedural Area.Collaborate with the healthcare team to ensure seamless patient care.Work Monday-Friday with occasional call requirements.RequirementsCurrent RN licensure in the state...

  • Traveling Intensive Care Unit Registered Nurse

    5 days ago

    Chillicothe, Ohio, United States Adena Regional Medical Center Full time

    Job Opportunity at Adena Regional Medical CenterWe are seeking a skilled and experienced Staff RN to join our team in the Cath Lab Procedural Area.Job DetailsThis position involves working as a Staff RN in the Cath Lab, providing high-quality patient care and contributing to a positive work environment.The schedule for this position will be Monday through...

  • Respiratory Therapist

    2 weeks ago

    Chillicothe, Missouri, United States Hedrick Medical Center Full time

    Certification RequirementsPlease refer to the UD/Cost Center for required certifications.AHA certification is required for RNs in ICU, SICU, MICU, Endoscopy/GI, CCU, CVICU, Neuro ICU, PACU, Cath Lab, and ER. It is preferred for RNs in Med/Surg, OR, L&D, and PCU Tele. AWHONN Intermediate certification is required for L&D. A valid professional certificate or...

  • Radiology Technician

    4 weeks ago

    Chillicothe, Ohio, United States Adena Regional Medical Center Full time

    Job SummaryWe are seeking a skilled Radiology Technician to join our team in the Cath Lab Procedural Area at Adena Regional Medical Center.Key ResponsibilitiesProvide high-quality imaging services to patients undergoing procedures in the Cath Lab.Collaborate with healthcare professionals to ensure accurate and efficient imaging results.Operate and maintain...

  • Traveling Intensive Care Unit Registered Nurse

    3 weeks ago

    Chillicothe, United States Adena Regional Medical Center Full time

    Job DetailsThis position is for a Staff Registered Nurse in the Catheterization Laboratory. The successful candidate will work in the Cath Lab Procedural Area.Schedule InformationThe position will be Monday through Friday, with some call requirements. The schedule will be regular, with occasional overtime.ResponsibilitiesProvide high-quality patient care in...

  • Travel Respiratory Therapist

    5 days ago

    Chillicothe, United States Hedrick Medical Center Full time

    Certification RequirementsPlease refer to the UD/Cost Center for required certifications.AHA onlyRequired for:RNs in ICU, SICU, MICU, Endoscopy/GI, CCU, CVICU, Neuro ICU, PACU, Cath Lab, ERPreferred for:RNs in Med/Surg, OR, L&D, PCU TeleOncology RNER, MSTICUAWHONN Intermediate for L&DJob DetailsCRT/RRT - ED/ICU13 weeks, 7p - 7aExperience Required: Critical...

  • Intensive Care Unit Registered Nurse

    1 day ago

    Chillicothe, Missouri, United States Hedrick Medical Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Intensive Care Unit Registered Nurse to join our team at Hedrick Medical Center. As an ICU RN, you will be responsible for providing high-quality patient care to critically ill patients in a fast-paced and dynamic environment.ResponsibilitiesProvide direct patient care to critically ill patients,...

  • Radiologic Technologist

    5 days ago

    Chillicothe, United States Adena Regional Medical Center Full time

    Job Title: Radiologic TechnologistAdena Regional Medical Center is seeking a skilled Radiologic Technologist to join our team in the Cath Lab Procedural Area.Job Summary:We are looking for a highly motivated and experienced Radiologic Technologist to provide diagnostic imaging services in a fast-paced Cath Lab environment. The ideal candidate will have a...

  • LPN/RN Care Plan Coordinator

    4 weeks ago

    Chillicothe, United States Livingston Manor Care Center Full time

    Job SummaryWe are seeking an experienced LPN or RN to join our team as a MDS/Care Plan Coordinator at Livingston Manor Care Center. This is a full-time position with a competitive hourly rate starting at $28.00.Key ResponsibilitiesReview and analyze medical records to ensure accurate and complete documentationCollaborate with healthcare providers to obtain...

  • Medical Care Center Nurse

    4 weeks ago

    Chillicothe, Ohio, United States Fusion Medical Staffing Full time

    Home Health Registered Nurse Travel AssignmentFusion Medical Staffing is seeking a skilled Home Health Registered Nurse to join our team for a 13-week travel assignment. As a Home Health Registered Nurse, you will provide high-quality patient care in the comfort of their own homes.Responsibilities:Conduct thorough nursing assessments and document patient...

  • Certified Anesthesia Nurse

    3 weeks ago

    Chillicothe, Ohio, United States Adena Health System Full time

    Adena Health System is seeking a highly motivated Certified Registered Nurse Anesthetist to make a meaningful impact in the communities we serve.Location and Schedule: Adena Regional Medical Center, Adena Pike Medical Center, Adena Fayette Medical Center, and Adena Greenfield Medical Center (rotating schedule). Offsite locations rotation after one year of...

  • Quality Resident Liaison

    3 weeks ago

    Chillicothe, Ohio, United States TRIGO Global Quality Solutions Full time

    Job Title: Quality Resident Liaison/Automotive RepresentativeTRIGO Global Quality Solutions is seeking a highly skilled Quality Resident Liaison/Automotive Representative to join our team.Job SummaryWe are looking for a professional with strong mechanical skills, excellent communication skills, and a strong ability to work with customers to ensure their...

  • Certified Anesthesia Nurse

    2 weeks ago

    Chillicothe, Ohio, United States Adena Health System Full time

    Join Our Team as a Certified Registered Nurse AnesthetistWe are seeking a highly motivated and dedicated Certified Registered Nurse Anesthetist to join our team at Adena Health System. As a CRNA, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.About the RoleLocation: Adena Regional...