Station Operations Agent

2 weeks ago

Aspen, United States SkyWest Airlines Full time

About SkyWest:

SkyWest Airlines, the largest independently owned regional airline is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment while maintaining high quality standards of operational safety. As a SkyWest employee, you will be part of an exciting team of professionals that love working in a team environment to service and repair our fleet of aircraft within a safe and efficient timeline.

As an Operations Agent, you'll also enjoy:

  • Shift trade flexibility
  • Robust training program (no prior experience needed)
  • Great team atmosphere
  • Potential to advance and grow within the company with potential full-time or part- time availability

SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits such as:

  • Position eligible for housing allowance
  • 401(k) match
  • Performance Rewards and Profit Sharing
  • Health care - medical, dental, and vision (Full-time only)
  • Worldwide flight benefits for you and your family with one or more of our major airline partners
Primary Job Duties:
  • Develop strong working relationships and maintain excellent communication with all internal departments, stations, partner airlines, vendors, and associated agencies
  • Pro-actively network with Partner Airlines Operations to plan and execute strategies for aircraft parking, repositioning, irregular operation coordination, and service recovery
  • Attend required briefings and meetings with agents, peers, management, and contract partners
  • Lead the station in coordination and communication with all departments including Dispatch, Maintenance, Crew Support, etc.
  • Communicate positively with employees, and provide effective communication to station personnel and flight crews
  • Provide direction and guidance for station agents with operational plans and partner with all managers and supervisors on daily operational strategy
  • Coordination and utilization of information from dispatch, flight crews, customer service, ramp, maintenance, passenger planners, and tower personnel
  • Keep management informed of any operation irregularities and provide feedback to strengthen the operation
  • Serve as liaison between dispatch, major partner control centers, airport tower, and upline/downline stations regarding air traffic control and flight information for SkyWest flights
  • Facilitate on-time departure, report and update all controllable delays, and arbitrate flight delay code challenges based on root cause analysis
  • Utilize the SkyWest weight and balance tool for pre-planning purposes, monitor radar systems, and produce and update daily Flow Sheet
  • Plan gate assignments for inbound and outbound flights daily
  • Ensure compliance with all SkyWest operating standards and daily operating procedures. Including safety and security in the airline industry
  • Represent SkyWest Airlines professionally, travel as needed for training and meetings, perform other duties as requested
Minimum Requirements:

We are looking for individuals excited to take on new challenges, especially within the airline industry

  • At least 18 years old
  • Have a High School Diploma or GED
  • Pass a pre-placement background check and drug screen
  • Legally authorized to work in the United States for any employer without sponsorship
  • Work under pressure during time-critical stressful situations and resolve problems/situations with critical thinking
  • Possess excellent multi-tasking skills
  • Self-motivated, detail and goal oriented with a safety-oriented outlook
  • Basic knowledge or ability to gain knowledge of partner performance metrics and operating systems, including, Unimatic, SHARES, Volare and Aero/Jet, Pipeline, deltaterm, etc.
  • Strong interpersonal skills and ability to work in a team environment
  • Establish and maintain solid business relationships and good rapport within all areas of responsibility
  • Maintain proprietary operational information and possess and demonstrate excellent verbal and written communication skills
  • Understanding of SkyWest company and station policies, as well as station and company performance expectations
  • Excellent organizational skills, and fast learner
  • Knowledge of Microsoft Office software for moderate data entry
  • Proficient in keyboarding, minimum typing requirement is 30 wpm
  • Thorough knowledge and understanding of company policies and procedures
  • Willing to train the right candidate
  • Part-time and full-time positions may be available
  • Starting at $16.00 an hour


Physical and Other Requirements:
  • Ability to lift 50 lbs. with or without reasonable accommodation
  • This position may require the selected candidate to travel outside the station for training
  • This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions
  • Complete the on-line application. Qualified applicants will be contacted

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