See more Collapse

Operations Support Specialist

1 month ago

Aspen, Colorado, United States Roaring Fork Transportation Authority (RFTA) Full time

Company Name: Roaring Fork Transportation Authority (RFTA)

Title of Position: Operations Support Specialist (Rubey Park)

Position Type: Full-Time, Non-Exempt

Location: Aspen, Colorado

Pay Range: Hiring/Starting pay range is $ $26.38/hourly, based on experience.

Benefits: Benefits include (but are not limited to): Paid time off, medical, dental, vision, and hearing insurance with FSA/HSA, short-term disability, long-term disability, life insurance, accidental death & dismemberment (AD&D), 401(a) and 457(b) retirement plans, EAP, ski pass, etc. For more detail -

Position Summary

Provides RFTA transit schedule information and assistance to the public. Sells passes and maintains related records.

Essential Job Duties

  • Sells RFTA Stored Value Cards, 30 Day Passes. Provides RFTA customers with replacements of Stored Value cards when needed.
  • Provides information in person at the transportation center and over the telephone to the public regarding service areas, schedules, routes, and special event transportation.
  • Serves as initial, primary face-to-face contact person at RFTA's downtown Aspen bus station, by responding to customers' inquiries regarding general bus information.
  • Receives and resolves complaints according to established procedures or refers to appropriate personnel.
  • Monitors radio traffic responds to and relays driver requests for information; provides hourly time checks and location information as needed.
  • Receives and catalogs Lost and Found items from RFTA customers and drivers.
  • Responsible for financial transactions including making change for customers, processing purchases by cash or credit card and reconciling cash box at the end of each shift.
  • Stays current on all transit programs, schedules, routes and fare structures.
  • Replies to customer's Text System inquiries via e-mail (Details and procedures are currently being worked on with John Blair).
  • Logs customer complaints/concerns/compliments via the Customer Service form on HUB. (Details and procedures are currently underway).
  • Notifies drivers of Mountain Valley or Ride Glenwood alternate route requests if needed.

Other Job Duties

  • As assigned by the manager.

Knowledge, Skills, and Abilities

  • Expert knowledge of routes and services.
  • Expert ability to efficiently and accurately operate iPad Shopkeep cash register.
  • Expert customer service skills.
  • Excellent verbal communication skills and solid written communication skills. Bi-lingual in Spanish preferred, but not required.
  • Solid knowledge of the geography of the City of Aspen, the Roaring Fork Valley, and I-70 Corridor (extending to Rife and/or Parachute).
  • Solid conflict resolution skills and ability to properly assist confused and/or angry customers.
  • Solid judgment and clear reasoning ability to independently solve problems.
  • Basic bookkeeping and retail knowledge and skills.
  • Ability to inspire confidence and maintain a positive team spirit.

Communication

Internal

  • Daily contact with Supervisor and Dispatcher in person and by two-way radio to report for duty, receive instructions and solve problems. Daily contact with bus drivers to provide/relay information.
  • Contact as needed with the Operations Managers and Directors by telephone, in writing and in person to answer questions.

External

  • Personal daily contact with the general public to provide information.
  • Contact as needed with police by phone, in person and in writing to provide information regarding accidents or unusual occurrences.

Education

High school diploma or equivalent or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.

Experience

One (1) year of customer service experience in a high-volume environment preferred, or an equivalent, or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.

Working Conditions

Moderate physical activity required by handling objects up to fifty pounds occasionally and/or up to twenty pounds frequently. Works late night shift with public contact. This position works a flex-schedule alternating between three and four days per week for a total of seven hour days per bi-weekly pay period (70 hours per pay period).

There are typically four clerks working the following schedules, to be chosen based on seniority:

  • Sunday-Wednesday/Sunday-Tuesday morning: 6:30am to 4:30pm
  • Sunday-Wednesday/Sunday-Tuesday evening: 4:15pm to 2:15am
  • Wednesday-Saturday/Thursday-Saturday morning: 6:30am to 4:30pm
  • Wednesday-Saturday/Thursday-Saturday evening: 4:15pm to 2:15am (hiring for this current open position)
  • Wednesday-Saturday/Wednesday-Friday evening: 4:15pm to 2:15am

Application Deadline/Closing Date

No deadline. Posting will remain until all open positions are filled.

We have other current jobs related to this field that you can find below

  • Operations Support Specialist

    2 weeks ago

    Aspen, Colorado, United States Roaring Fork Transportation Authority Full time

    Job DescriptionCompany Name: Roaring Fork Transportation Authority (RFTA)Title of Position: Operations Support Specialist (Rubey Park)Position Type: Full-Time, Non-ExemptLocation: Aspen, ColoradoPay Range: Starting pay is $26.38 per hour, based on experience.Benefits: Offer benefits such as paid time off, medical, dental, vision, and hearing insurance,...

  • Assistant F&B Operations Manager

    2 weeks ago

    Aspen, Colorado, United States Marriott International Inc Full time

    Additional Information Non-Exempt Job Number Job Category Food and Beverage & Culinary Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARYAssists with supervising food and beverage/culinary daily operations....

  • Club Director of Human Resources

    2 weeks ago

    Aspen, Colorado, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a...

  • Assistant Boutique Manager, Aspen Colorado

    15 hours ago

    Aspen, Colorado, United States Richemont Full time

    Are you a good match? The ideal candidate for this role will be responsible for elevating client experiences and nurturing client relationships. Prior supervisory experience is required. The ability to motivate the team and quickly solve sales-related issues is required. Ability to provide solutions to clients' needs. This role also requires strong...

  • Travel OR

    2 weeks ago

    Aspen, Colorado, United States Medical Solutions Full time

    Surgical Tech job in Aspen, CO - Operating Room Are you a skilled OR (Operating Room) Surgical Tech looking for a new opportunity? Take charge of your career with this exciting position in Aspen, CO. Embrace freedom, flexibility, and top-notch service from a company that prioritizes your well-being. We recognize the value of your expertise on a national...

  • LS - Line Service Manager

    2 weeks ago

    Aspen, Colorado, United States Atlantic Aviation Full time

    Job Description Job Description The Line Service Manager is responsible for all aspects of all Line Services activities. The Line Service Manager will insure departmental compliance with appropriate rules, regulations, and policies of the Company, the Airport Authority, and all local or State agencies affecting the Airport and FBO operations. The Line...

  • Travel OR

    2 weeks ago

    Aspen, Colorado, United States Medical Solutions Full time

    Operating Room (OR) Sterile Tech Job in Aspen, CO Are you ready for the next step in your personal and professional growth story? This position might just be the exciting new chapter you're looking for! Whether you're an adventurous traveler or prefer working closer to home, we've got your back. Our dedicated recruiters are here to help you discover a wide...

  • Prep Cook

    2 weeks ago

    Aspen, Colorado, United States Hillstone Restaurant Group Full time

    Company DescriptionJob DescriptionWhite House Tavern is currently seeking exceptional candidates to join our culinary team. We are searching for friendly, energetic, highly motivated individuals who will thrive in a fast-paced, team-oriented environment. The Prep Cook position involves preparation of a variety of hot and cold food items to support the...

  • seasonal sales

    31 minutes ago

    Aspen, Colorado, United States JAMES PERSE Full time

    WE ARE CURRENTLY HIRING SEASONAL FULL TIME SALES/STOCK SUPPORT FOR OUR ASPEN LOCATIONOBJECTIVE OF THE POSITIONThe Sales/Stock Support Associate is responsible for receiving, unpacking and preparing merchandise for the selling floor. They are also responsible for the organization, maintenance and cleanliness of the stock room. They are responsible for any and...

  • Travel Nurse RN

    2 weeks ago

    Aspen, Colorado, United States RNnetwork Full time

    RNnetwork is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Aspen, Colorado.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelEmbark on an enriching journey as an operating room nurse, where your meticulous skills...

  • Director of Sales

    2 weeks ago

    Aspen, Colorado, United States Marriott International, Inc. Full time

    Job Number Job Category Sales & MarketingLocation The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? YPosition Type Management JOB SUMMARY Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer...

  • Roving Personal Banker

    2 weeks ago

    Aspen, Colorado, United States Wells Fargo Full time

    Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our 'Well Life' approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked on the 2023 LinkedIn Top Companies list - and among financial services companies - as the best workplace 'to grow...

  • Snowmaker Basic

    2 weeks ago

    Aspen, Colorado, United States Aspen Snowmass Full time

    Company Description Job Description The Snowmaker Basic is responsible for ensuring an exceptional guest experience by producing quality snow conditions across our resorts. The Snowmaker position is weather-dependent and supports day-to-day operations, working as part of a team to establish and maintain adequate snow coverage until conditions no...

  • Human Resources

    2 weeks ago

    Aspen, Colorado, United States Stay Aspen Snowmass Full time

    Full-timeJob Location: Multiple LocationsBudgeted pay rate minimum (actual pay may be adjusted based on experience): $26.00Job category: Aspen HospitalitySeason: Year RoundJob Classification: Full-Time RegularCompany Description Aspen Hospitality, a division of Aspen One, owns and operates a portfolio of hotels and residences that currently consists of The...

  • Executive Housekeeper

    2 weeks ago

    Aspen, Colorado, United States Private Employer Full time

    A private residence is seeking a dependable and experienced Executive Housekeeper with a strong track record of providing general housekeeping duties. The Executive housekeeper will be responsible for maintaining the main home and guest house to the highest standards and will report directly to the Chief of Staff and Principals. The Executive Housekeeper...

  • Human Resources Talent Acquisition Coordinator

    2 weeks ago

    Aspen, Colorado, United States Aspen Hospitality Full time

    Job DescriptionSummaryThe Human Resources & Talent Acquisition Coordinator is responsible for the positive candidate experience at Limelight Hotels for job seekers who wish to work at our hotels. This position is the first contact for many of our new employees and seeks to provide the match between candidate and perfect career path. This role is designed for...

  • Human Resources Talent Acquisition Coordinator

    4 weeks ago

    Aspen, Colorado, United States Aspen Hospitality Full time

    Job DescriptionSummaryThe Human Resources & Talent Acquisition Coordinator is responsible for the positive candidate experience at Limelight Hotels for job seekers who wish to work at our hotels. This position is the first contact for many of our new employees and seeks to provide the match between candidate and perfect career path. This role is designed for...

  • Cook III

    2 weeks ago

    Aspen, Colorado, United States Marriott International, Inc Full time

    Additional Information Pay: $24.00/hour, Full-Time year round eligible for benefitsJob Number Job Category Food and Beverage & CulinaryLocation The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Prepare ingredients for...

  • Xfinity Retail Sales Professional

    2 weeks ago

    Aspen, Colorado, United States Blueface Full time

    Xfinity Retail Sales Professional page is loaded Xfinity Retail Sales Professional Apply locations CO - Aspen, 201 Aspen Airport Business Ctr - Retail XFR3320 time type Full time posted on Posted 2 Days Ago job requisition id R384299 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and...

  • Laundry Attendant

    4 weeks ago

    Aspen, Colorado, United States The St. Regis Aspen Resort Full time

    Additional Information Pay $20.25 per hour entry level role, Full-Time year round with benefitsJob Number Job Category Housekeeping & LaundryLocation The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOperate and monitor...