Network Infrastructure Architect, Corrections Solutions

2 weeks ago


Brentwood, United States Tyler Technologies Full time
Description

The Network Infrastructure Architect is responsible for providing technical expertise in support of Tyler network infrastructure products across various environments and technologies, such as various non-centralized private networks and cloud network infrastructure, network mapping, network planning, and network performance improvement and analytics.

Note: This is a hybrid role that requires this candidate to be in the Brentwood, TN office at 2 days per week.

Responsibilities
  • Supports, troubleshoots, and maintains networks for SaaS customers located in AWS and client-hosted (on-premises) environments.
  • Works with internal and external clients with varying degrees of skillsets ranging from end-users to experienced IT teams to resolve highly complex, detailed and high priority server, system, and network technical issues.
  • Maintains, monitors, and analyzes performance of system components.
  • Develops system specifications, technical documentation, requirements, KB Articles.
  • Prioritizes workload and resolution to meet service level agreements.
  • Analyzes and resolves customer technical issues, escalating to other departments as identified.
  • Participates in identifying and recommending technology solutions for clients.
  • Works closely with software engineering and development teams on issue resolution and process improvement.
  • Works on projects either independently or as part of a team.
  • Performs other duties as assigned.
Qualifications
  • 2 Years+ relevant Technical College or bachelor's degree or Higher from University a plus.
  • A minimum of 1 year of Enterprise Network Engineering experience or 3 Years Network Engineering in MSP or similar field where you manage multiple networks; previous experience as a Senior Technical Support Analyst with Tyler Technologies preferred.
  • Knowledge of MySql servers, virtualization, data storage, networking.
  • Excellent analytical, communication and client-facing customer service skills required.
  • Ability to multi-task, works as part of a team, and develop and train staff.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

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