Account Manager 3, Enterprise Direct Sales

2 weeks ago

Oak Brook, United States Comcast Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers; assigned portfolio is considered strategic based on revenue billed and monthly revenue. Generate new business within an assigned group of leads and opportunities. Develop and manage overall account strategies for specific named account customers, with a focus on incremental revenue growth opportunities and retention of embedded base services. Reduction of churn and/or write-downs as a result of overall customer relationship management and customer satisfaction. Conduct quarterly business reviews (QRB) with key customers. Deliver annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers.

Job Description

Core Responsibilities

Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment. Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities. Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities. Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers. Renew customer contracts to protect and grow existing revenue streams. Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate. Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction. Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution. Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed. Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. #J-18808-Ljbffr

  • Acct Exec 3, Enterprise Direct Sales

    1 month ago

    Oak Brook, United States Blueface Full time

    Acct Exec 3, Enterprise Direct Sales page is loaded Acct Exec 3, Enterprise Direct Sales Apply locations IL - Oak Brook, 2001 York Rd time type Full time posted on Posted 2 Days Ago job requisition id R386094 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a...

  • Gov/ed Enterprise Account Manager 3

    2 months ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Gov/ed Enterprise Account Manager 3

    4 weeks ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Dir 1, Enterprise Direct Sales

    2 weeks ago

    Oak Brook, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Mgr 2, Enterprise Direct Sales Gov/Ed

    3 weeks ago

    Oak Brook, United States Blueface Full time

    Acct Mgr 2, Enterprise Direct Sales Gov/Ed page is loaded Acct Mgr 2, Enterprise Direct Sales Gov/Ed Apply locations IL - Oak Brook, 2001 York Rd time type Full time posted on Posted 2 Days Ago job requisition id R389363 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online...

  • Acct Mgr 1, Enterprise Direct Sales

    3 weeks ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Exec 3, Enterprise Direct Sales Gov/Ed

    3 days ago

    Oak Brook, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Mgr 1, Enterprise Direct Sales

    4 days ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Mgr 1, Enterprise Direct Sales

    3 days ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Exec 3, Enterprise Direct Sales Gov/Ed

    4 days ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Exec 3, Enterprise Direct Sales

    3 weeks ago

    Oak Brook, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Mgr 1, Enterprise Direct Sales

    1 month ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Mgr 1, Enterprise Direct Sales

    2 weeks ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Exec 3, Enterprise Direct Sales

    1 month ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Acct Mgr 2, Enterprise Direct Sales Gov/Ed

    2 weeks ago

    Oak Brook, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Account Manager

    3 weeks ago

    Oak Brook, United States Sterigenics Full time

    This position reports to Strategic Sales Director Food/Commercial and interfaces with customers, company managers & staff. This position requires a high energy self - starter who can work independently, is company oriented and committed for growth strategies, customer retention, and continuous customer engagement **.** **Exposures**:CRM Sales Management...

  • Account Manager

    1 month ago

    Oak Brook, United States Condata Global Full time

    Job Description Job Description Position Purpose: The Account Manager position is responsible for Implementation of new business and optimizing and maintaining ConData Freight Audit performance post- implementation. This role encompasses both commercial and account service responsibilities. Commercial responsibilities include negotiating contract renewals,...

  • Account Manager

    4 weeks ago

    Oak Brook, United States Condata Global Full time

    Job Description Job Description Position Purpose: The Account Manager position is responsible for Implementation of new business and optimizing and maintaining ConData Freight Audit performance post- implementation. This role encompasses both commercial and account service responsibilities. Commercial responsibilities include negotiating contract renewals,...

  • Account Manager, Sales

    2 days ago

    Oak Brook, United States Mauser Full time

    Essential Duties and Responsibilities: Sources new sales opportunities national wide through lead follow-up, cold calls and emails Proactively manages territory to increase sales volume and customer retention Maintains high level of sales activity at all times by conducting a minimum number of sales appointments Works closely with corporate sales team to...

  • Account Manager, Sales

    2 weeks ago

    Oak Brook, United States Mauser Packaging Solutions Full time

    Essential Duties and Responsibilities: Sources new sales opportunities national wide through lead follow-up, cold calls and emails Proactively manages territory to increase sales volume and customer retention Maintains high level of sales activity at all times by conducting a minimum number of sales appointments Works closely with corporate sales team...