Cloud Operations Specialist with Security Clearance

Found in: Dice One Red US C2 - 1 week ago


Fayetteville, United States TEKsystems co Allegis Group Full time
As a Cloud Service Operations Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Cloud Service Operations Specialist joining our team to enable and support customers in cloud-based environments. Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1 support issues, and are always customer serving. WHAT YOU’LL NEED TO SUCCEED:
Education: Cloud Relevant Certification
Required Experience: 2+ years with cloud technologies and principles. Required Technical Skills: • General knowledge of cloud-native principles and DevOps concepts • General IT Service Management concepts, practices, and procedure familiarity • Troubleshooting identity and permission management issues • Troubleshooting cloud-based deployments issues; rapidly triage and escalate as necessary. • Troubleshooting basic application and server issues • Service ticket generation and communication follow through. • Thorough and accurate triage and escalation of incidents • Cloud system monitoring and alerting • Customer interaction via chat, in-person, and over the phone • Basic trend analysis • Documenting resolutions and contributing to internal knowledgebase Security Clearance Level: TS/SCI Required Skills and Abilities: • Working knowledge of identity managers and brokers • General familiarity with Agile methodologies • Good written and technical briefing skills – can effectively communicate with teammates and leadership. Preferred Skills: • Excellent critical thinking and problem-solving skills • Comfortable in a fast-paced, rapidly changing workplace • 2+ years' experience working for an Enterprise Service Provider Other relevant technical certifications • 1+ year of relevant coding knowledge Location: On-site
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