Guest Service Representative | Full-Time

2 weeks ago

Langley, United States Homesalive Full time

**Guest Service Representative | Full-Time**

at Homes Alive Pets 19888 (Unit #200) Langley Bypass, Langley, BC This isnt your average pet store. Youll feel it when you walk through our door.

Its more than beautifully-designed locations and friendly staff its a belief in a higher standard for pet care. Our stores are community hubs somewhere to come and share an experience with your pet.

Homes Alive is a family business pass down from generation to generation. But were far from traditional. We create a welcoming, interactive and uncommonly organized environment to learn more about your furry companions and build a stronger, healthier bond with them.

Youll notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our teams attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Pet ownership throws enough curveballs. You can feel at peace browsing our immaculate aisles because your favourite products are always stocked and easy to find. Our customers leave happier and better equipped to care for their pets. And were proud of that.

**Job Purpose**

Guest Service Representatives are to provide and ensure optimal customer service to be the most preferred and trusted pet store in Canada*.* It is the responsibility of the Guest Service Representative to meet the needs of customers and their pets through honest advice and optimal solo shopping experience (Clean & maintained shelves, product in-stock, etc.).

**Structure & Schedule**

Guest Service Representatives work as a team with Leaders & Receiver to serve Customers & ensure sufficient and presentable stock on shelves. Each Customer Service Rep will have Shared Responsibilities and given their own section to manage to provide proper attention to detail for the whole store.

Guest Service Representatives are scheduled on a 4on 2off rotation working full-time hours of 40 hours/week. The purpose of the 4on-2off rotation is providing consistency and equal distribution of weekends. For the 4 work days, Customer Service Reps will have 2-morning shifts and 2 evening shifts.

**Responsibilities and Duties**

Guest Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

*Customer Service*

* To serve and learn the immediate needs of customers offering honest and sincere advice, as well as welcoming them to the culture of Homes Alive community

*Store Appearance*

* Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer

*Employee Service*

* Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you

*System Maintenance*

* Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

*Self-Development*

* Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that extends beyond the bounds of leader job role)

We are looking for applicants that are eager to improve, make others' lives better, and to enjoy their workplace.

**Salary Expectations**

* $17.00 - $18.50/hr

**Qualifications and Skills**

**Requirements:**

* Aptitude & experience with Customer Service

* Excellent time management & attention to detail

* Excellent teamwork & collaborative abilities

* Confident & articulate communication

* Trustworthy & positive attitude

* Understanding of pet nutrition & needs

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