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Hospital Customer Service Representative

2 months ago

Durham, United States Revco Solutions Full time
*In-office*

APPLY TODAY FULL TIME HOSPITAL CUSTOMER SERVICE REPRESENTATIVE

OUR COMPANY: Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.

REVCO OFFERS:
  • Medical, Dental, Vision, Life and Disability coverage
  • 401(k) Savings Plan with company match
  • Paid Time Off (PTO), Paid Holidays, and Paid Training
  • Referral Incentive Program
Position Description: We are seeking a dedicated and compassionate Hospital Customer Services Representative to join our Client Services team. The ideal candidate will be the first point of contact for patients reaching out electronically, responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.

Key Responsibilities:

Electronic Communication Management:

Respond to patient inquiries received via hospital website

Ensure timely and accurate handling to all electronic communications.

Patient Support:

Assist patients in resolving any concerns or questions related to hospital services.

Maintain a compassionate and professional demeanor in all patient interactions.

Record Keeping:

Document all electronic interactions in the hospital's CRM system or relevant databases.

Maintain patient confidentiality in accordance with HIPAA regulations.

Qualifications:
  • High school diploma or equivalent; further education or certification in healthcare administration is a plus.
  • Working knowledge of EPIC or other Hospital Information System (HIM)
  • Experience with EPIC My Chart a plus
  • Proven experience in hospital or physician customer service, preferably 2years.
  • Strong proficiency in digital communication tools and platforms.
  • Excellent written and verbal communication skills.
  • Empathetic and patient-centered approach.
  • Ability to multitask and manage time effectively.
  • Basic understanding of medical terminology is preferred.
  • Familiarity with HIPAA regulations and patient privacy standards.

HOURS: 9:00am-6:00pm EST

Salary Description

$17-19/hr.