Medical Patient Services Representative
2 weeks ago
Salary: $21.00 - $24.45 per hour, DOE.
Higher compensation may be available for a candidate with advanced skills directly related to the applied for role.
Benefit Highlights:
- Employee annual raises when meeting or exceeding job expectations
- Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
- 17 days vacation and 9 days sick pay per year
- 11 Paid Holidays
- Retirement Plan with 6% match
- Fantastic work/life balance
- Opportunities for career advancement
Our Medical Patient Services Representative performs in a dynamic team environment to support our call center and patient service teams. The Medical Patient Service primary focus is to check patients in and out, handle inquiries for both medical and optometry including schedule appointments, verify patient demographics and insurance eligibility, answer questions about services, and other functions pertaining to patient flow.
Duties:
- Answer high volume telephone lines and provide excellent customer service to patients
- Accurately schedule patients according to clinician and clinic hours
- Monitor no-shows/cancellations for available slots where same day appointments can be scheduled.
- Remove cancelled appointments and confirm next day appointments
- Collect co-pays or other previous balance due.
- Copy and scan acceptable form of ID, required third party information, i.e. , Medi-Cal, Medicare, and private insurance cards.
- Direct patients to eligibility personal as needed.
- High School diploma or GED equivalent.
- Proficiency using a computer.
About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.
Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act.
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