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  • Front Desk Agent | Night Auditor

    4 weeks ago

    Houston, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and dispu Night Auditor, Front Desk, Agent, Auditor, Night, Bell Staff, Accounting, Hotel

Hotel Night Auditor

1 month ago

Houston, United States Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel Full time

Our property is seeking a Night Auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Responsibilities: • Process additional administrative, bookkeeping. and accounting procedures as required • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required • Make sure every hotel guest has a pleasant stay • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Qualifications: • Experience in the hospitality industry or guest services is preferred, but not required • Some college is preferred but a high school diploma or equivalent is required • Requires a flexible schedule that allows for overnight shift hours • Computer proficiency is required; experience with accounting or reservation software is preferred • Great communications. and excellent customer service skills are required

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