Client Relations Associate

4 weeks ago

Winter Haven, United States Vensure Employer Services Full time
About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

We are seeking a Client Relations Associate to join our growing company. Under general supervision, the Client Relations Associate provides telephone, email, and chat support to external Clients who contact concerning payroll practices, human resources, software operations, and other technical and non-technical issues.

Essential Duties and Responsibilities
  • Engage in positive participation within a team-oriented customer service environment.
  • Effectively manage daily client base requests.
  • Effectively research and provide accurate and timely resolution for client inquiries.
  • Ensure compliance with necessary audits and internal compliance.
  • Effectively support, educate, and develop the client base and align with products and services.
  • Assume ownership and responsibility for client issues through effective problem resolution and process updates.
  • Maintain and strengthen client relationships through personal client interaction regarding client feedback, process efficiencies, software updates and regulatory payroll items.
  • Maintain a high level of knowledge of Payroll, time and attendance and HR services through internal training and personal development experiences.
  • Provide extended business day support to clients when appropriate and necessary.
  • Utilize effective customer service skills to successfully continue to develop client trust and partnership.
  • Actively engage in effective business and software best practice resolutions.
  • Actively engage in effective client retention practices.
  • Effectively analyze issues and provide problem resolution.
  • Demonstrate a positive attitude with internal and external clients.
Knowledge, Skills, and Abilities
  • Strong Client service orientation
  • Strong problem-solving orientation
  • Technical knowledge or technical aptitude
  • Mathematical aptitude
  • Computer skills, including Windows and MS Office programs
  • Strong listening and oral communication skills
  • Team orientation
  • Organizational skills
Education & Experience
  • Demonstrated knowledge with database, web server, and open source technology
  • Demonstrated knowledge of Payroll, HR and Time and Attendance software systems
  • Ability to multi-task and adapt within a fast-paced environment
  • Strong organizational, problem-solving and analytical skills
  • Strong verbal and written communication skills
  • Preferred: Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) designation.
  • Technologies:
    • Microsoft Office Products
    • Payroll, Time and Attendance, and HRIS Software Platforms.

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