Customer Care Advocate II
3 weeks ago
Position: Customer Care Advocate IIReports To: Manager I, Customer CareLocation: Grafton, Wisconsin; Milwaukee-HQ, Wisconsin; Lavergne, Tennessee; Tipp City, Ohio - HybridScope of role:This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc.Key Responsibilities* Perform basic daily account management tasks:* Respond to email and phone inquiries* Process customer orders* Process customer claims* Complete daily reports* Research and process customer credits and debits* Assisting in writing department SOPs and work instructions and coaching other CSR's on SOP and work instruction creation* Triage and process customer orders* Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests* Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.)* Identify and take action on continuous improvement opportunities* Actively participate in daily Gemba calls* Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions* Participate in user testing to improve department processes* Assist in special projects and Kaizen events* Help train, job shadow, and mentor new hiresPROFESSIONAL EXPERIENCE/QUALIFICATIONSThe successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptability and intellectual curiosity necessary for a fast-paced, growth-driven environment. Be able to employ forward thinking and a continuous improvement mindset.Minimum Requirements:* Requires a high school diploma or equivalent and 2-3 years of related experience* Bachelor's degree preferred* Experienced Microsoft Office; Excel, Word, O365* Customer service experience within manufacturing strongly preferred* Previous experience with process improvements, Kaizens and/or projects preferred* Preferred experience with Oracle or another ERP software* Preferred experience with Microsoft Dynamics 365 or another CRM toolExpected Salary: $15 per hour - $25 per hour + IncentivesPlease note that compensation is based on a variety of factors when extending offer, including but not limited to, the role, responsibilities, candidate experience, education, qualifications, and business considerations.#LI-AB1 #LI-HybridBenefits* Medical, Dental, Vision and Prescription Drug Coverage* Spending accounts (HSA, Health Care FSA and Dependent Care FSA)* Paid Time Off and Holidays* 401k Retirement Plan with Matching Employer Contributions* Life and Accidental Death & Dismemberment (AD&D) Insurance* Paid Leaves* Tuition AssistanceAbout Regal RexnordRegal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.Equal Employment Opportunity StatementRegal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.Equal Employment Opportunity PostersNotification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ('Regal Rexnord') do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
by Jobble
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Customer Care Advocate Ii
4 weeks ago
Grafton, United States Regal Rexnord Full timePosition: Customer Care Advocate II - Reports To: Manager I, Customer Care - Location: Grafton, Wisconsin; Milwaukee-HQ, Wisconsin; Lavergne, Tennessee; Tipp City, Ohio - Hybrid - Scope of role: This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales...
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Customer Care Advocate II
4 weeks ago
Grafton, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate II Reports To: Manager I, Customer Care Location: Grafton, Wisconsin; Milwaukee-HQ, Wisconsin; Lavergne, Tennessee; Tipp City, Ohio - Hybrid Scope of role: This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales...
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Customer Care Advocate I
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Grafton, United States Regal Rexnord Full timeScope of role This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc. - Key...
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Customer Care Advocate I
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Grafton, United States REXNORD INDUSTRIES LLC Full timeJOB REQUIREMENTS: Scope of role This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies,...
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Surgical Technologist
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Grafton, United States Advocate Aurora Health Full timeJob DescriptionAdvocate Aurora Health is seeking a Registered Nurse (RN) PCU - Progressive Care Unit for a nursing job in Grafton, Wisconsin.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNDuration: Ongoing20 hours per weekShift: daysEmployment Type: StaffMajor Responsibilities:Provides ongoing nursing care (assess, plan,...
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Grafton, United States Advocate Aurora Health Full timeJob DescriptionAdvocate Aurora Health is seeking a Registered Nurse (RN) PCU - Progressive Care Unit for a nursing job in Grafton, Wisconsin.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNDuration: Ongoing36 hours per weekShift: nightsEmployment Type: StaffThis position is eligible for a SIGN-ON BONUS up to $10,000Student...
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Grafton, United States Advocate Aurora Health Full timeJob DescriptionAdvocate Aurora Health is seeking a Registered Nurse (RN) PCU - Progressive Care Unit for a nursing job in Grafton, Wisconsin.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNDuration: Ongoing36 hours per weekShift: flexibleEmployment Type: StaffThis position is eligible for a SIGN-ON BONUS up to $10,000Student...
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Grafton, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) PCU - Progressive Care Unit for a nursing job in Grafton, Wisconsin. Job Description & Requirements Specialty: PCU - Progressive Care UnitDiscipline: RNDuration: Ongoing36 hours per weekShift: flexibleEmployment Type: StaffThis position is eligible for a SIGN-ON BONUS up to $10,000Student Loan...
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Registered Nurse
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Grafton, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) PACU - Post Anesthesia Care for a nursing job in Grafton, Wisconsin. Job Description & Requirements Specialty: PACU - Post Anesthesia Care Discipline: RN Duration: Ongoing 36 hours per week Shift: flexible Employment Type: Staff Major Responsibilities: Uses the nursing process to assess the...
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Grafton, United States Advocate Health Full timeAdvocate Health's Cedar Creek clinic located in Grafton, WI, has a great opportunity for an internist to join their large internal medicine team.Market leader in pay, student loan forgiveness offeredMulti-specialty clinic with a great suburb feel and a volume of patients to be able to build a full practice in a short timeLocated in one of the wealthiest...
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Grafton, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) PACU - Post Anesthesia Care for a nursing job in Grafton, Wisconsin.Job Description & RequirementsSpecialty: PACU - Post Anesthesia CareDiscipline: RNDuration: Ongoing36 hours per weekShift: flexibleEmployment Type: Staff Major Responsibilities:Uses the nursing process to assess the needs of the...
