Customer Care Advocate Ii
1 month ago
Position: Customer Care Advocate II
- Reports To: Manager I, Customer Care
- Location: Grafton, Wisconsin; Milwaukee-HQ, Wisconsin; Lavergne, Tennessee; Tipp City, Ohio - Hybrid
- Scope of role:
This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc.
- Key Responsibilities- Perform basic daily account management tasks:
- Process customer orders-
- Process customer claims-
- Complete daily reports-
- Research and process customer credits and debits- Assisting in writing department SOPs and work instructions and coaching other CSR’s on SOP and work instruction creation- Triage and process customer orders- Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests- Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.)- Identify and take action on continuous improvement opportunities- Actively participate in daily Gemba calls- Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions- Participate in user testing to improve department processes- Assist in special projects and Kaizen events- Help train, job shadow, and mentor new hires
- PROFESSIONAL EXPERIENCE/QUALIFICATIONS
Minimum Requirements:
- Requires a high school diploma or equivalent and 2-3 years of related experience- Bachelor's degree preferred- Experienced Microsoft Office; Excel, Word, O365- Customer service experience within manufacturing strongly preferred- Previous experience with process improvements, Kaizens and/or projects preferred- Preferred experience with Oracle or another ERP software- Preferred experience with Microsoft Dynamics 365 or another CRM tool
Expected Salary: $15 per hour - $25 per hour + Incentives
LI-AB1 #LI-Hybrid
**Benefits**:
- Medical, Dental, Vision and Prescription Drug Coverage- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)- Paid Time Off and Holidays- 401k Retirement Plan with Matching Employer Contributions- Life and Accidental Death & Dismemberment (AD&D) Insurance- Paid Leaves- Tuition Assistance
About Regal Rexnord- The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.-
Equal Employment Opportunity Statement
- Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
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