Assistant Branch Manager

1 month ago

Charlottesville, United States Atlantic Union Bank Full time

** Assistant Branch Manager (Pantops Branch)**

**Job Category****:** Retail **Requisition Number****:** ASSIS005452 Showing 1 location **Job Details**

**Description**

**Position Description**

This position works closely with the Branch Manager to provide leadership and management for a branch team ensuring profitability, growth, and sound operations. This position is responsible for driving branch teammates to provide a best-in-class client experience while assisting new and existing clients through needs-based conversations to generate loans, deposits, and other banking solutions to meet their immediate, short-term and long-term financial needs.

**Position Accountabilities**

* Grow the branch through new client acquisition as well as retention and expansion of existing clients relationships

* Provide excellent customer experience through needs based conversations

* Develop and implement business plan to meet branch sales goals in partnership with Branch Manager

* Build partnerships with all line of business partners to meet bank-wide objectives

* Identify and close sales opportunities to contribute to personal and branch goals

* Identify customer lending needs and deliver appropriate consumer and business lending solutions

* Drive sales outreach strategies including outbound calling

* Coach, train, and develop branch team through formal observations and coaching sessions

* Manage teammate performance development process

* Together with the Branch Manager, interview and hire teammates to fulfill branch staffing needs

* Manage complex operational functions including approving transactions, branch security, internal controls, and ensure operational integrity

* Promote and represent the bank through community involvement during and after business hours

* Analyze reports, identify risk, and respond and coach accordingly

* Develop, maintain, and apply knowledge of bank products and services, including those provided by other lines of business

* Maintain proficiency and educate teammates on products, services and digital capabilities (e.g., Zoom, DocuSign, Kronos, and Gro).

* Promote the branchs overall growth through the development and retention of customer relationships

* Provide excellent customer experience through needs-based conversations

* Develop and implement business strategy to meet and exceed branch growth goals

* Build collaborative relationships with all line of business partners to meet bank-wide objectives

* Identify and close sales opportunities to contribute to personal, branch goals

* Uncover and provide solutions to complex business and consumer lending needs

* Manage teammate performance development process

* Manage branch cash expectations and operational soundness

* Analyze reports and respond and coach accordingly

* Adhere to all applicable laws and regulations governing bank operations, including compliance with Union Bankshares

* Other duties as assigned

**Organizational Relationship**

This position reports to the Business Branch Manager.

**Position Qualifications**

**Education & Experience**

* Possess or be able to obtain NMLS registration

* Associates Degree or equivalent work experience required; Bachelors Degree preferred

* Three years previous sales and customer service experience required

* Previous lending or financial services industry experience required

* Supervisory experience strongly preferred

**Knowledge & Skills**

* In depth knowledge of retail banking and lending practices

* Excellent customer service skills

* Excellent oral and written communication skills

* Demonstrated ability to coach and develop others

* Ability to exercise sound business judgment

* Demonstrate financial acumen

* Knowledge of risk management and loss prevention

* Highly skilled in digital channel technology and ability to educate customers

* Proficient computer skills

* Ability to handle multiple tasks with attention to details

* Flexible, able to adapt to change

* Shifts may vary for each position offering, depending on business need

* Able to stand for extended periods of time and lift objects up to 30 pounds

*We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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